[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

Just to clarify, are you seeing events on the back end but not on the front end? If there are any screenshots that you can send to help clarify where the events are missing, please feel free to attach them to this thread.

Can you also share your full system info with me?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

You can edit the ticket email by doing a template override of the email.php file found at wp-content/plugins/event-tickets/src/views/tickets. You’ll want to remove the following from your copy:

<td class="ticket-details new-row new-left-row" valign="top" align="left" width="120" style="padding: 0; width:120px; margin:0 !important;">

<?php esc_html_e( 'Security Code', 'event-tickets' ); ?>

<span style="color:#0a0a0e !important; font-family: 'Helvetica Neue', Helvetica, sans-serif; font-size:15px;"><?php echo $ticket['security_code']; ?></span>
</td>

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Michael,

Thanks for reaching out!

It is not currently possible to add additional fields there without some heavy code customizations, but I think Event Tickets or Event Tickets Plus might get you what you are looking for…with either of these plugins, you can add multiple tickets to an event with different titles, costs, and capacities.

Event Tickets is free and will let you create RSVP-style plugins or sell tickets via a direct integration with PayPal, and Event Tickets Plus will let you sell tickets through WooCommerce or Easy Digital Downloads (it also includes some additional features like being able to collect custom info for each attendee).

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions or if I’ve misunderstood what you’re looking for.

Thanks,

Jennifer

[Jennifer]

Hi Sharon,

I’m glad that you were able to get this resolved, and thanks for posting your solution here! I’m sure that this will be helpful to other users 🙂

If there is anything else that we can help with, please don’t hesitate to reach out!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

You can remove the venue info from the single events page by doing a template override of the meta.php file found at wp-content/plugins/the-events-calendar/src/views/modules. You’ll need to copy this file into your child theme where you can edit it – our themer’s guide has some detailed instructions on doing this. You’ll want to remove the following from your copy:

// Include venue meta if appropriate.
if ( tribe_get_venue_id() ) {
// If we have no map to embed and no need to keep the venue separate...
if ( ! $set_venue_apart && ! tribe_embed_google_map() ) {
tribe_get_template_part( 'modules/meta/venue' );
} elseif ( ! $set_venue_apart && ! tribe_has_organizer() && tribe_embed_google_map() ) {
// If we have no organizer, no need to separate the venue but we have a map to embed...
tribe_get_template_part( 'modules/meta/venue' );
echo '<div class="tribe-events-meta-group tribe-events-meta-group-gmap">';
tribe_get_template_part( 'modules/meta/map' );
echo '</div>';
} else {
// If the venue meta has not already been displayed then it will be printed separately by default
$set_venue_apart = true;
}
}

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

Since you went ahead with a refund for Events Calendar Pro, I’ll go ahead and close this out. Please let us know if there is anything else that we can help with in the future!

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out. Did you possibly increase the “Sell up to” limit for that ticket instead of the ticket capacity (see screenshot)? If you have multiple tickets that are sharing the ticket capacity, then you can also set a max for each individual ticket. This is separate from the overall ticket stock. Can you please send me a screenshot of the ticket settings for this event along with a link to the event page?

Thanks,

Jennifer

[Jennifer]

Hi Ross,

Thanks for reaching out!

The “Clean up recurring events after” setting can’t be less than one month. I believe you would need to modify the search query to exclude past events, but a simpler option might be to use a plugin like Post Expirator, which allows you to automatically expire/trash events on a certain date. Let me know if this gets you what you’re looking for!

Thanks,

Jennifer

[Jennifer]

Hi Heather,

Thanks for reaching out!

As a first step, I would recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme.

You can also try changing the settings under Appearance > Customize > The Events Calendar. If this doesn’t get you what you need, then you may need to add some CSS to get the colors exactly right.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Chanel,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out!

I tested this out on my end, but I haven’t been able to recreate this locally. As a first step, can you try adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme.

Next, can you run through the steps outlined here to check for any conflicts that might be occurring with your theme/another plugin? You’ll want to make sure you drop down to a completely default environment (the Twentyseventeen theme enabled and all plugins besides The Events Calendar and Events Calendar Pro disabled) to begin testing, with WP_DEBUG enabled.

Please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

You’ll want to put the single-event.php file for list view into tribe-events/list folder. Can you give this a try and let me know if it works for you? Our themer’s guide has some additional instructions on doing template overrides, so I would recommend taking a look at that as well.

Thanks,

Jennifer

[Jennifer]

Hi Katie,

Thanks for reaching out!

You can require users to login to be able to submit events (under Events > Settings > Community), but this will mean that they need to enter their password to login. Otherwise, you could remove any links to the page from the front end of the site, and then only provide the link to users that you want to give it to (through whichever means works best for you). This way, users would essentially not be able to find the page unless you had given them a link directly. I’m not aware of any other methods to keep the page private without asking users to login…Does this answer your question? If not, please let me know!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

I’m not sure that I quite understand what you’re looking for here, but you can find that function definition under wp-content/plugins/event-tickets_/src/Tribe/Tickets.php. For SQL queries, you might try using the free Query Monitor plugin, which will show you SQL queries that are being called on a specific page.

We are limited in the amount of support that we can provide for custom coding, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Brianne,

I’m sorry that you’re still running into this issue after the update…can you make sure that you’ve cleared out any caching that you might be doing (on your server or via a plugin) and try again? Can you also tell me what hosting you’re using?

[Jennifer]

Thanks for sending that info. I tested out the snippet on my end, and it was working for me. Can you try updating everything to the current versions:

Event Tickets: 4.7.6

Event Tickets Plus: 4.7.6

We are limited in the amount of support that we can provide for customizations, but if it’s still not working after the update, please let me know – I’ll be happy to try to point you in the right direction!

[Author]

Posts