Cannot increase number of tickets for an event

[billyadmin]

We had limited the number of tickets for sale online.
We hit that limit and and the post shows “No tickets available”. We want to increase number available.and edited the settings to increase from the original 200 to 350 tickets.
The message is still displayed and the plugin won’t allow any more online sales. The event is this Saturday, Aug 4, 2018.

What did I overlook?

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out. Did you possibly increase the “Sell up to” limit for that ticket instead of the ticket capacity (see screenshot)? If you have multiple tickets that are sharing the ticket capacity, then you can also set a max for each individual ticket. This is separate from the overall ticket stock. Can you please send me a screenshot of the ticket settings for this event along with a link to the event page?

Thanks,

Jennifer

[billyadmin]

This reply is private.

[Jennifer]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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