How do I remove the Ticket ID on confirmation email sent to customers?

[instaticket]

The ticket I.D and ‘Security Code’ is of no use to us and is creating confusion with our clients. We only need the order ID as a reference for the booking. How can I remove this from the confirmation email?

[Jennifer]

Hello,

Thanks for reaching out!

You can edit the ticket email by doing a template override of the email.php file found at wp-content/plugins/event-tickets/src/views/tickets. You’ll want to remove the following from your copy:

<td class="ticket-details new-row new-left-row" valign="top" align="left" width="120" style="padding: 0; width:120px; margin:0 !important;">

<?php esc_html_e( 'Security Code', 'event-tickets' ); ?>

<span style="color:#0a0a0e !important; font-family: 'Helvetica Neue', Helvetica, sans-serif; font-size:15px;"><?php echo $ticket['security_code']; ?></span>
</td>

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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