[Jennifer]

Hi André,

Thanks for reaching out!

I took a look at your site and was not able to find any issues with the links…could you please send me a link to a page where the links aren’t working? Is this occurring after activating The Events Calendar or Events Calendar Pro? Just to clarify, it sounds like after activation, clicking on any links in your site (not just event-related links) results in a blank page – is that correct?

The first troubleshooting step would be to test for conflicts with your theme and other plugins by following these instructions. Let me know what you find out!

Thanks,

Jennifer

[Jennifer]

One other question – were you able to get to the default events page with just The Events Calendar installed – before installing and activating Pro?

[Jennifer]

Hi Sheryl,

Thanks for reaching out, and I’m sorry you’re running into this issue! Could you please share your system information with me? It sounds like you’ve already tested for conflicts with your other plugins, but have you tried switching to a default theme like Twenty Seventeen to see if you still get the error? If you’d like to do this in a staging site, the WP Staging plugin will let you create a quick copy of your site that you can use for testing.

Can you also go into your wp-config.php file and enable WP_DEBUG, then try going to the /events page again (or whatever you have changed the default event page to) and see if you get any additional error messages? Make sure to disable WP_DEBUG again after testing.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Jeff,

Thanks for reaching out!

Unfortunately there is not an out of the box way to do this, but you might be able to do it with a customization. If you’d like to give it a shot, I’d recommend taking a look at our themer’s guide, which has lots of good info on customizing our plugins. If you have any questions along the way, we are here to help!

I’m sorry I don’t have a better answer for you here, but please let me know if there is anything else I can help with!

Thanks,

Jennifer

[Jennifer]

Hi Björn,

Thanks for reaching out! You could add it (along with the current countries) under Events > Settings > Default Content > “Use custom list of countries” (see screenshot).

Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Carole,

Thanks for following up! Those two threads are actually referring to hiding the number of remaining tickets, but we have discovered the source of this issue since my previous reply. It turns out there was a glitch in the latest release where a change to the setting (wording for that setting was changed from “Hide attendees list on event page” to “Display attendees list”) was not updated in the database, resulting in the opposite setting being applied. We are working on getting a fix out for this, but in the meantime, an alternate solution to the previous code would be to run the following to manually update it in your database:

UPDATE wp_postmeta
SET meta_value = '-1'
WHERE meta_key = '_tribe_hide_attendees_list' AND (meta_value = '' OR meta_value = '0');
UPDATE wp_postmeta
SET meta_value = '0'
WHERE meta_key = '_tribe_hide_attendees_list' AND meta_value = '1';
UPDATE wp_postmeta
SET meta_value = '1'
WHERE meta_key = '_tribe_hide_attendees_list' AND meta_value = '-1';

I’ve added this thread to our internal ticket for this issue, so you will be notified here as soon as we have an update. I’m sorry for the inconvenience, but please let me know if you need any help with the database update or if you have any questions…If the above code is working for you, I would recommend just sticking with that until this is resolved.

Thanks,

Jennifer

[Jennifer]

Hi Dermot,

I’m sorry it’s still getting stuck! Could you please send me a copy of the CSV file you are using so that I can do some testing on my end? Also, could you try importing a smaller number of events (say 100) and see if that works or if that gets stuck as well?

Thanks,

Jennifer

[Jennifer]

Hi Jason,

Glad to hear we’re down to just one issue! I’m looking at your events page, and it is now showing the title for the first event. I tried recreating the issue but was not able to do so. Is there a certain circumstance where it is still not showing, or were you able to get this one resolved as well?

Please let me know if you need any further assistance with this!

Thanks,

Jennifer

[Jennifer]

Ah ok I see, yes that should be fine. If you do run into any issues, please let us know, and we’ll do our best to help you figure it out!

[Jennifer]

Hi Hylke,

Thanks for reaching out!

I did a quick search for a plugin that might allow you to export/import plugin settings quickly, and while I did find one for the Customizer, I didn’t see any that are currently updated for plugin settings.

Since our plugin options are stored in the wp_options table, you can export that table and then import it into your new site (or if you are migrating the entire database already, these settings should come along with it). If you only want to grab the options from our plugin, you could use SQL:

SELECT * FROM wp_options WHERE option_name = ‘tribe_events_calendar_options’;

I agree an easier method to migrate settings would be a great feature! If you have a minute, could you please post this idea in our Feature Ideas forum? This is what we use to gauge user interest in new features and help plan for future development.

I’m sorry I don’t have a better answer for you here, but please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Ryan,

Thanks for checking out our plugins!

Events Calendar Pro does indeed support this. I took a screenshot for you so that you can see exactly what the recurring events setup looks like. You can set multiple different types of recurrence on the same event, so for example if you wanted it to recur on the first Wednesday and second Tuesday, you could set that up.

We do offer a full refund within 30 days of purchase if you’re not satisfied with the product, so feel free to test it out! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Carolyn,

Thanks for reaching out!

Facebook Events was actually replaced by Event Aggregator, which allows you to import from other sources in addition to Facebook. Facebook Events is no longer updated, so unfortunately issues are likely to pop up over time as WordPress and our other plugins (like The Events Calendar) are updated.

If you’d like to get switched over to Event Aggregator, please shoot us a message over on our contact page (select “Help accessing my account” from the dropdown) and we will be happy to help you get set up!

If you already have an active Event Aggregator license, can you please post this question in our Event Aggregator? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

Thanks,

Jennifer

[Jennifer]

Hi LJ,

Thanks for checking out our plugins! Event Tickets Plus will indeed integrate with WooCommerce to allow you to sell tickets on your site. Woo will actually handle the entire cart and checkout process, allowing you to take advantage of many of the great features Woo has to offer.

We do offer full refunds within 30 days of purchase, so feel free to test it out! Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Ryan,

Thanks for reaching out!

Are you referring to a recurring event? If so, the two dates are actually two separate events, so they will always display separately on the calendar or in list views. In order to get it to display as one event, you could set the start time to July 1 at 10am and the end time to July 2 at 6 pm, which would give you this display.

To get it to display the way you mentioned would require a bit of custom coding. We do have a themer’s guide with some great info on on customizing our plugins if you’d like to give it a shot!

I’m sorry I don’t have a better answer for you here, but I hope that helps! Please let me know if you have any other questions.

Thanks,

Jennifer

[Author]

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