[Jennifer]

Awesome, thanks for sharing those links Mathew!

[Jennifer]

Hello!

Thanks for reaching out – this would indeed involve a customization. Using Community Tickets, you can allow users to create tickets for the events they submit, and you can charge them fees for the tickets that sell. But to charge a fee to be able to upload a PDF to the event would require customizing the code. We do not currently do customizations, but we do have a list of recommended developers that should be able to help you out with this.

I hope that helps! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Charles,

Thanks for reaching out! Can you try going under Events > Settings > Display and setting “Events template” to “Default events template“? I did a quick test on my end, and this removed the sidebar and made the calendar full width (using the Divi theme).

Let me know how that works!

Thanks,

Jennifer

[Jennifer]

Hi Karim,

Thanks for reaching out! I’m sorry you’re running into this issue.

I took a look at your site, and the Pro version actually appears to be up and running. For example, you can see in this screenshot that the Pro views are appearing as options in the filter bar: photo, week, and map. I’m not sure why you are seeing that message, but you can always verify that you are running the current versions of the plugins by going to the Downloads page on your account. I took a look at your system info, and everything seems to be up to date.

Once Pro is activated, it may not be immediately obvious that anything has changed. You will see some new tabs (such as Additional Fields) when you go under Events > Settings, and you will also have the ability to create recurring events (see screenshot – you’ll see a “Schedule multiple events” button appear on your event edit pages). Are there any Pro features that you notice are missing?

[Jennifer]

Hello,

Thanks for reaching out! Can you look under Settings > General and verify that the timezone setting there is correct for your area? If the setting is correct, the next step would be to test for conflicts with your theme and other plugins to see if this works properly using a default WordPress theme (such as Twenty Seventeen) with all of your other plugins disabled. The WP Staging plugin will let you create a quick copy of your live site that you can use for testing, if you would prefer not to do this on your live site.

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry to hear you’re running into this issue, but nice job finding the source of the conflict! While our plugins generally play nicely with most themes, there are some cases where conflicts like this pop up. I would recommend taking a look at our theme compatibility guide, which lists some popular themes that are known to work well with TEC.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue.

If you need more in-depth support, you will need to purchase a license. You can also post in our community forum on wordpress.org, which we review weekly to check for bug reports. However, please note that per our forum guidelines, we are limited in the amount of support we can provide for theme conflicts. I’m sorry I don’t have a more straightforward solution for you here, but I hope this helps!

[Jennifer]

Hi AJ,

Thanks for checking out our plugins!

There is not currently an out of the box way for users to have events automatically pulled in from your site onto other calendars. However, users can subscribe to your calendar’s RSS feed, and there are also options for manually exporting events. For example, users can click the “Export Events” buttons located beneath your calendar views to download an iCal/ICS file of the events displayed in that view, which they can then import into their own calendars. We have some more information on exporting events here.

We do offer full refunds within 30 days of purchase if you’re not satisfied with our products, so feel free to test them out and see if they’ll work for you! If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Michael,

Thanks for reaching out!

One solution could be to set up a recurring event for the event that is spread across multiple weekends instead of three individual ones. This way, when you add the ticket to the event, it will be the same ticket across all events in the series instead of individual tickets for each time the event appears on the calendar. The downside here would be that each event in the series would have the same information – for example you wouldn’t be able to have separate titles like “Part 1”, “Part 2”, etc. Another way to do this would be to keep the separate events, but only add tickets to the original event. On the subsequent events, you could add a link back to the original event to buy tickets.

I know it isn’t the most eloquent solution, but I hope it helps! Please let me know if you help implementing anything.

Thanks,

Jennifer

[Jennifer]

Hi Rob,

We do currently have an internal ticket open to address this issue. I just checked on the status, and it is currently pending development, which means that it needs to be coded and tested before being added to a release. I linked this thread to the ticket, so as soon as this has been released, you will be updated here.

We will do our best to get it released as soon as possible, but unfortunately I cannot guarantee a release date at the moment. I do apologize about the delay in getting this resolved – I know you are hoping for a quick fix! I did raise the priority on the ticket to hopefully speed up the process.

Thanks for your patience as we work on getting this resolved! We’ll let you know as soon as we have an update.

[Jennifer]

Hm you’re looking at this one? It is still showing as open on my end, but I will go ahead and leave this one open for you as well if you’re unable to post in the original one! I’ll set it to Pending Fix, but you should still be able to reply.

We’ll let you know as soon as we have another update!

 

[Jennifer]

Hi Rudi,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in our Events Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue.

Thanks,

Jennifer

[Jennifer]

Hi Zee,

Thanks for reaching out! This is not currently a setting that is available in our free or paid versions, but limiting RSVPs could be done with a customization. If you’d like to give it a shot, I’d recommend taking a look at this thread, which has some info on limiting RSVPs (note that this solution will limit RSVPs in general, but additional work would be required to do it on a per-user basis) along with our themer’s guide, which has some great information on customizing our plugins.

Does that answer your question? Please let me know if there’s anything else I can help with!

Thanks,

Jennifer

[Jennifer]

Hi Adam,

I reviewed your other threads and checked in on the status of this ticket. It looks like it is currently pending development but should be scheduled here soon. Once it’s scheduled, it will need to be coded and tested. I can’t tell you exactly when that will happen unfortunately, but we are working on getting it into an upcoming release as soon as possible.

Thanks for your patience as we work to get this resolved! Your original topic is set to “Pending Fix”, which means you should still be able to post there. Is it not letting you post a reply on that thread?

[Jennifer]

Hello,

Thanks for reaching out!

Unfortunately I think you will need the venue ID in order to associate an existing venue with the event…The venue information is actually stored as a separate entity from the event, and the only venue information stored on the event itself is the venue ID. If you look through the available fields in WP Import, _EventVenueID is the only venue field available. If you want to find the venue ID for an existing venue, you can go under Events > Venues and click on the venue – the ID will be in the URL (post=ID – see screenshot).

We are a bit limited in the amount of support that we can provide for third party plugins, but I hope this helps! Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Ashley,

Thanks for clarifying!

In both cases, a code customization would be required. Per our forum guidelines, we are a bit limited in the amount of support we can provide for customizations like this. However, I will check with our developers and see what we can recommend.

In the meantime, I would recommend taking a look at our themer’s guide, which has some great info on customizing our plugins. We also have a list of recommended developers if you would like to have someone do the code for you.

I’ll get back to you here shortly with a recommendation on the best way to proceed with these customizations!

[Author]

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