[Jennifer]

Hi Leah,

Thanks for reaching out!

Unfortunately there is not currently a way to go in through the backend and change an RSVP response. (You could make the change directly in the database, but I know this isn’t an ideal solution!) I just did some testing, and it would require a bit of a customization to prevent users from changing their response within 24 hours of an event. Sorry for the bad news there! You can set a date after which new RSVPs will be disabled, but users that have already RSVP’ed can still change their response.

However, I can definitely see how these features would be useful…would you mind posting them as feature requests over in our Feature Ideas Forum? This is what we use to gauge user interest in new features and help guide future development efforts.

If you would like to give the customization a shot, our themer’s guide is the place to start! We also have a list of recommended developers if you’d like to get help with the code. I’m sorry I don’t have a better answer for you here, but if you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Kelsey,

Thanks for sending that screenshot! It looks like it is installed and activated, so you should see some of the following:

• On the event edit page, you should see a new “Schedule multiple events” button, which will let you create recurring events
• Under Events > Settings, you should have a new tab called “Additional Fields” where you can create custom fields for events
• Under Events > Settings > Display, you should have three new views: Map, Photo, and Week

Can you please provide some more details on what isn’t working? Are these not showing up at all, or are you getting errors when you click on them?

Can you try testing for conflicts with your theme and other plugins? Please make sure you have WP_DEBUG enabled during testing. If you don’t have a testing site already, the WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Terry,

I’m sorry that still didn’t work for you…it is possible that it’s being overridden, but using “!important” should fix that. I hate for you to have to hire someone for this! You can also try the following, which is a little bit more specific:

.tribe-events-month #tribe-events-footer .tribe-events-sub-nav {
display: none !important;
}

Make sure you’re adding it to the end of your style.css file. You should also try clearing your browser cache and the cache from within any caching plugins if you’re using them. It would be a good idea to use the Inspector in your browser to make sure the CSS is showing up on the page after you’ve saved the file.

I hope that helps!

[Jennifer]

Hi Sam,

There are a few ways that you can do it, but the simplest method would be to alter line 58 (in the Pro template that you found – sorry for the confusion there!) and add the month to the end of the link:

" rel="bookmark">

This will make the link jump to that month on the calendar. You could customize the link to jump to the next month that has events (instead of hard-coding the date), but this would require a bit more code. We are limited in the amount of support that we can provide for customizations, but if you want to give this a try and have any questions on it, I’ll be happy to point you in the right direction!

Let me know how this works for you!

Thanks,
Jennifer

[Jennifer]

Hi Dan,

Thanks for checking out Event Tickets Plus!

First, can you clarify what you mean by prices being deleted when you add Event Tickets? Prices for tickets are actually a part of Event Tickets Plus, so I’m not quite sure what you’re referring to here. However, you can add both Event Tickets and Event Tickets Plus without losing any of your previous information. These plugins add features on top of the ones you already have, but they aren’t changing your existing content. Still, it is always a good idea to do a full backup of your site before making changes, just to be on the extra-safe side.

You are correct that recurring events don’t currently support tickets very well (although we are working on improving this for the future). You can technically add tickets to recurring events, but the ticket will apply to the series, not to any particular date in that series. You can test this out with the RSVP tickets that come with Event Tickets. Users can RSVP, but the RSVP will show for the first event in the series, not for the event they actually clicked and registered on.

So, you could create individual tickets for each date, which will show on the whole series, or you could also use the recurring events feature to create events, and then break the events that you want to add tickets to from the series. Once they’ve been turned into individual events, you can add tickets to each event. I’m sorry I don’t have a better solution for you here, but we are working on improving this functionality!

And to answer your last two questions, yes new tickets can be added to an event that already has tickets without affecting the previously existing tickets. The event can also be edited without causing problems with the ticket sales.

We do offer full refunds within 30 days of purchase if you’re not satisfied with the products, so feel free to test out Event Tickets Plus!

If you have any other questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Betty,

Thanks for reaching out!

This is actually a known issue with multi-day events not spanning into the next month, but we’ve been working on a fix for this which should be released shortly! I’ve linked this thread to our internal ticket, so as soon as it’s released, we’ll update you here.

Regarding the license key, could you verify that the key is entered into the box under Events Calendar Pro under Events > Settings > Licenses? It is actually quite common for users to enter it under the Event Aggregator section accidentally, which can cause this message to show up. I did take a look at your license, and everything looks alright on this end. Let me know if this works!

Thanks,

Jennifer

[Jennifer]

Hi Barret,

Thanks for reaching out! This is not currently a feature that is available out of the box, but it could be done with a customization.

You can copy the email template into your child theme and edit it from there by following these instructions. The template can be found at /wp-content/plugins/event-tickets/src/views/tickets/email.php. While we are limited in the amount of support that we can provide for customizations, if you get stuck with the code, I’ll be happy to answer questions and help point you in the right direction! If you would like to get help with the code, we also have a list of recommended developers.

I’m sorry I don’t have a more straightforward solution here, but I hope that helps! Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi there,

Thanks for reaching out! I’m sorry to hear you’re running into this issue, but I’ll be happy to help you figure it out.

Could you send me a link to some events that aren’t showing up on the calendar currently? Could you please share your system information with me as well?

Thanks,

Jennifer

[Jennifer]

Awesome, I’m glad to hear it! I’ll go ahead and close out this thread, but please feel free to open a new one if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Ginnie,

Thanks for sending that! It looks like everything is configured correctly. However it is pretty odd that events would be showing up as recurring without actually being recurring.

Could you try testing for conflicts with your theme and other plugins to see if this still happens with a default theme enabled and all other plugins disabled? Also, what happens when you click the “See All” link on an event that isn’t actually recurring?

[Jennifer]

Hi Terry,

I’m sorry that didn’t work for you, and unfortunately your screenshot didn’t come through.

I tested it out on your site and it appears to be working on my end (see screenshot – are these the links you’re referring to?). However, you can try adding an !important tag:

.tribe-events-month .tribe-events-sub-nav {
display: none !important;
}

If that doesn’t work, I’d recommend using the template override method I described above, which will remove the links entirely instead of just hiding them.

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hi Kelsey,

Thanks for reaching out! I’m sorry you’re having a hard time getting set up with Events Calendar Pro, but I’ll be happy to help you get it figured out.

First, I’d recommend taking a look at this article, which has some great info on getting up and running with Pro.

Next, Can you send me a screenshot of Pro in the Plugins section of your WordPress Dashboard? Could you please also tell me which features you’re unable to access? Some of the features that come with Pro include additional calendar views (week, map, and photo), additional fields, and the ability to add recurring events. Are any of these working for you?

Thanks,

Jennifer

[Jennifer]

Hi Wendy,

Thanks for checking out our plugins!

Our plugins are actually for creating events within a WordPress website, so we do not currently have any active events posted. If you have any questions on any of them, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Jordane,

Thanks for sharing all of that information and for your patience while we looked into this! I ran this by one of our developers, and unfortunately there is not a whole lot we can do in this case. We looked over the information but did not see anything obvious that would be causing the issue you are describing.

If you are using the plugin on the events pages, I would recommend switching back to the default WordPress editor (if you can) and seeing if that makes a difference. We also have a list of recommended developers that you could contact to get a fix developed specifically for you.

I’m sorry I don’t have a better answer for you right now, but I think your best bet for a quick solution would be to work directly with a developer.

If you have any questions or need help with any other issues, please don’t hesitate to ask!

Thanks,

Jennifer

[Jennifer]

Hi Adam,

Thanks for reaching out!

Could you please provide some more details on how you would like the event to be displayed (and which view you are referring to – month, list, day, etc.)? If you could send me a link to an event that you’re not happy with, that would be helpful as well!

We are a bit limited in the amount of support that we can provide for styling customizations, but I’ll be happy to take a look and see what I can recommend!

Thanks,

Jennifer

[Author]

Posts