Tickets Plus capabilities?

[Dan Tomlinson]

We have Calendar Pro, and are looking to go with Tickets Plus but several questions.

When I add Events Tickets (rsvp) the prices of classes is deleted. We have numerous classes already listed and
don’t want to lose information.
Is there a way to transition from just Calendar Pro to adding Tickets Plus without changing existing events and retaining pricing information?

Several/Many of our events are created as recurring – as they are different date instances of the same gathering.
Most of these have no cost, however we’d like to gather signups so we know who will be coming. How can this
be handled as according to the documentation Events Tickets Pro cannot handle recurring events. Or how to
split these into individual events? Would this mean we would need to create “tickets” individually for each of these
4 or 5 regular events per week (250+/year)?

Thanks,

Dan

[Dan Tomlinson]

To add on to questions

Can tickets be added to an existing event without losing already sold spaces?

Can the event be edited without losing or disrupting already sold spaces?

[Jennifer]

Hi Dan,

Thanks for checking out Event Tickets Plus!

First, can you clarify what you mean by prices being deleted when you add Event Tickets? Prices for tickets are actually a part of Event Tickets Plus, so I’m not quite sure what you’re referring to here. However, you can add both Event Tickets and Event Tickets Plus without losing any of your previous information. These plugins add features on top of the ones you already have, but they aren’t changing your existing content. Still, it is always a good idea to do a full backup of your site before making changes, just to be on the extra-safe side.

You are correct that recurring events don’t currently support tickets very well (although we are working on improving this for the future). You can technically add tickets to recurring events, but the ticket will apply to the series, not to any particular date in that series. You can test this out with the RSVP tickets that come with Event Tickets. Users can RSVP, but the RSVP will show for the first event in the series, not for the event they actually clicked and registered on.

So, you could create individual tickets for each date, which will show on the whole series, or you could also use the recurring events feature to create events, and then break the events that you want to add tickets to from the series. Once they’ve been turned into individual events, you can add tickets to each event. I’m sorry I don’t have a better solution for you here, but we are working on improving this functionality!

And to answer your last two questions, yes new tickets can be added to an event that already has tickets without affecting the previously existing tickets. The event can also be edited without causing problems with the ticket sales.

We do offer full refunds within 30 days of purchase if you’re not satisfied with the products, so feel free to test out Event Tickets Plus!

If you have any other questions, please let me know.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts