[Jennifer]

Hi Ron,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out!

Just to clarify here, are the “Once” rules in the screenshot you sent rules that you created, or were these created on their own? If they were generated randomly, can you please send me a screenshot of the rules that you started out with so that I can test it out on my end? Also, is this happening with just this one recurring series or with all of your recurring events?

I definitely understand not wanting to deactivate things on your live site – if you don’t have a staging site set up already, then you can use the free Duplicator or WP Staging plugin to create one. When you run through the conflicts testing, please make sure to have WP_DEBUG enabled and copy/paste any errors that you see into your reply.

Thanks,

Jennifer

[Jennifer]

No problem! We’ll post an update here as soon as we have news on this.

[Jennifer]

Hello,

Since Jeremy is helping you out with this over in this thread, I’ll go ahead and close this one out. Please feel free to open up a new one if you run into any other issues!

[Jennifer]

Hi Sara,

Apologies for the delay here! It looks like my last reply didn’t come through for some reason, so sorry about that!

I reviewed the data you sent and did some more testing in my local environment, but I still have not been able to recreate this locally. You mentioned previously that you do have a testing environment set up but don’t have an extra set of license keys – you can add our plugins to that site by uploading them manually (and depending on the domain, you may be able to add your key there as well). The key allows you to update the plugins automatically, but it does not change the way they function on your site. So, you will still be able to use the plugins on your testing site, even if you are not able to add the key there.

In that environment, would you be able to disable all other plugins besides The Events Calendar, Events Calendar Pro, Event Tickets, Event Tickets Plus, and WooCommerce and switch to the Twentyseventeen theme to run through some testing there to see if you are able to recreate this issue yourself with some test orders? You’ll want to make sure that you have WP_DEBUG enabled during testing and copy/paste any errors that you see into your reply.

We are not typically able to login to the admin areas on user sites, but if you are able to recreate this there, then can you please flag the test order/event and send login credentials to your testing environment so that I can take a look (I will not make any changes). If not, then there is likely something else on your site that is conflicting with our plugins – you can check for this by enabling the other elements on your site one at a time until the issue reappears. The free Health Check plugin can help speed up this process.

Thanks for your patience while we work on getting this figured out, and please let me know what you find!

[Jennifer]

Hi David,

I’m glad that the styling seems to be alright now! I took a look at the page you linked to and see what you mean – I tested this out locally but was not able to recreate this issue. Can you try running through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin? The free Health Check plugin can help speed up this process. Can you also share your full system info with me?

Thanks,

Jennifer

[Jennifer]

Hi Mathew,

Thanks for chiming in here!

So far I have not been able to replicate this on my end – can you please share a screenshot of the settings that you had under Events > Settings > General & Events > Settings > Display along with a screenshot of the rules that you were using when you were able to replicate this? Once I can recreate it on my end, then I can log it for our developers to take a look at.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue! Are you attempting to import from a search results page? If so, importing from these URLs is not currently possible, although we are working on getting this resolved. If not, can you please send me the URL that you’re using so that I can test it out on my end?

Can you also share your full system info with me?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

There is currently a known issue with Eventbrite Tickets where the image is not being included in the import when there is not an Event Aggregator license active on the site (which we are working on getting resolved). However, I see that you do have an EA license and do not appear to be using Eventbrite…You mentioned that this happens when using “Other URL” – is the image also being left out when you select “Eventbrite” for the import origin?

Can you also share your full system info with me and send me the link that you are attempting to import from?

Thanks,

Jennifer

[Jennifer]

Hi David,

Thanks for reaching out!

The events that are created on the backend and from the Community Events form are ultimately the same – the frontend form just allows users to be able to submit events without having access to the back end of the site. So, the two should be styled the same way.

I took a look at the pages you linked to, and it looks like the first page has an additional body class  – et_pb_pagebuilder_layout, coming from Divi – that is resulting in a different padding (see screenshot of that page vs screenshot of the other page). Did you possibly use the page builder on the event you created from the back end?

I would first recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme.

If that doesn’t work, then you may need to add some custom CSS. I would recommend the following:

.single-tribe_events .et_pb_pagebuilder_layout .page .post-wrap {
padding: 40px 60px;
}

We are limited in the amount of support that we can provide for CSS customizations and integrations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! You can remove specific fields by adding a little bit of code to the functions.php file of your child theme. We have a guide with some example snippets, but to remove the date and keyword search, you will want to use the following:

add_filter( 'tribe-events-bar-filters', 'remove_tribe_bar_fields', 1000, 1 );
function remove_tribe_bar_fields( $filters ) {
if ( isset( $filters['tribe-bar-date'] ) ) {
unset( $filters['tribe-bar-date'] );
}
if ( isset( $filters['tribe-bar-search'] ) ) {
unset( $filters['tribe-bar-search'] );
}
return $filters;
}

Can you give this a try and let me know if it works for you?

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello Frederic,

Thanks for reaching out!

I took a look at the page you linked to, but I’m not quite sure what you’re referring to here…the text looked alright on my end on mobile view. However, there are a few ways that you can go about changing the colors:

1. Under Appearance > Customize > The Events Calendar
2. By <span style=”font-size: 0.875rem; font-family: inherit;”>adjusting the “Default stylesheet used for events templates” and “Events template” </span>settings<span style=”font-size: 0.875rem; font-family: inherit;”> under Events > Settings > Display. These affect how much events pages inherit their styling from the theme.</span>
3. Custom CSS. <span style=”font-size: 0.875rem; font-family: inherit;”>We are </span>limited<span style=”font-size: 0.875rem; font-family: inherit;”> in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!</span>

If you need further help with this, can you send me a screenshot showing where the issue is? Please note that if you reply via email, attachments will not be included; you will need to login and upload this directly to the thread. Can you also share your full system info with me?

Thanks,

Jennifer

[Jennifer]

Hi Krystyna,

Thanks for checking that! Please let me know if you continue to run into issues with this.

[Jennifer]

Hi Reggie,

If you go to the this page – https://www.facebook.com/events/ – you should see an “Upcoming Events” link in the bottom righthand corner (it’s under the Upcoming Birthdays box on my screen). If you right-click this link and click “Copy link address”, this will be the link that you need to import. You can then select “iCalendar” as your import source and paste in that link. It should begin with “webcal://www.facebook.com/ical/u.php?uid=&#8221;.

If you aren’t seeing the link at all, can you send me a screenshot of where in Facebook you’re looking?

If this doesn’t work for you, can you please send me the Facebook link that you’re using so that I can test it out on my end?

Thanks,

Jennifer

[Jennifer]

No problem! Just let me know if there is anything else that I can help with 🙂

[Jennifer]

Hi Geoff,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

You are correct that we have seen some other users reporting the same error, and we are working on determining the cause.

I tested that link out on my end, and the import worked for me as it is on your other site. Are you able to import successfully from other sources (such as Eventbrite or iCalendar)? You mentioned that when you create a one time import, the preview loads but the import fails – are you seeing the same thing with scheduled imports?

Can you please share your full system info with me?

Thanks,

Jennifer

[Author]

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