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Hello,
Unfortunately it looks like your system info didn’t come through – can you copy/paste it into a private reply from Events > Help > System Information?
Were you still seeing this issue in a default environment (all other plugins besides The Events Calendar and Events Calendar Pro disabled and the Twentyseventeen theme enabled?
You can also check for Javascript errors on the page by right-clicking, clicking “Inspect”, going to the console, and attempting to recreate the issue. If you see any errors there, please copy/paste those into your reply as well or send a screenshot.
Thanks,
Jennifer
Thanks Mathew!
Krystyna, I’ve linked your thread to our internal ticket for this, so as soon as we have an update on this, we’ll let you know here.
I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved!
Thanks for giving that a try and for the additional info here! I’m sorry it didn’t get things back up and running…I just checked on our internal ticket for this issue, and it looks like it is actively being worked on. So, we should have an update for you here soon.
I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved! Please let me know if you have any questions in the meantime.
Thanks,
Jennifer
Hello,
I don’t have an update just yet, but it looks like this is currently being worked on – we should have one for you soon!
Hi Tom,
Thanks for checking out Event Aggregator!
We do not currently offer discounts for non-profits, but we do have a Nonprofit Partnership Program that offers a free version of Events Calendar Pro or Event Tickets Plus to approved organizations. If you are interested in either of those, you can apply for this program here.
Otherwise, the best way to stay up-to-date is to subscribe to our newsletter, as we do sometimes run promotions there.
We do offer full refunds within 30 days of purchase, so if you’d like to take Event Aggregator (or any of our other premium plugins) for a test run to make sure that they’ll work for your organization, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
Hi Bruce,
I’m glad to hear that you were able to get this figured out! If you run into any further issues, please let us know!
Thanks,
Jennifer
Hi Annette,
Thanks for reaching out!
There is not currently a way to do this from within the Events settings (the excerpts used in the photo and list views are generated in the same way as the excerpts for other post types on your site when there is no manual excerpt set – you can read more about how this works here).
For now, you can add the following to the functions.php file of your child theme to limit the word count just for photo view:
add_filter( 'excerpt_length', function( $length ) {
return function_exists( 'tribe_is_photo' ) && tribe_is_view('photo')
? 20
: $length;
}, 1000 );If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.
Please let me know if you have any questions!
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue as well – can you try installing this plugin (under Plugins > Add New > Upload Plugin from your Dashboard) and see if that gets things working again? We have seen some users running into issues following changes that were made to the import process recently, and this will hopefully get things running for you again until we get this resolved.
Please let me know if this works for you!
Thanks,
Jennifer
Hello,
I’m sorry to hear that you haven’t been able to get both plugins activated, but I’ll be happy to help you figure out what’s going on!
As a first step, can you try running through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin? The free Duplicator or WP Staging plugins can help you get a testing environment set up if you don’t currently have on. Please make sure to have WP_DEBUG enabled while testing and copy/paste any errors that you see into your reply.
Let me know what you find, and we can continue troubleshooting from there!
Thanks,
Jennifer
Hi Leslie,
I’m sorry that you’re running into this issue, but I’ll be happy to help you out!
Please note that we typically don’t have support available over the weekends, so it may take a bit longer to get a response if you post on a Friday. During the week, we typically respond with 24-48 hours depending on the current support volume, but we always try to (and typically do) respond sooner when possible!
Can you please send me a screenshot of the recurrence settings that you have for this event? If you are replying via email, attachments will not be included, so you will need to login and upload this directly to the thread.
Is this an event that you had created previously and then lost the rest of the upcoming events, or is this only happening with new events? Is this only happening when using certain rules (such as “Once”) or is it happening on all events?
It is possible that the current versions aren’t getting along well with something else on your site, so if you haven’t done so already, can you also try running through the steps outlined here to check for any conflicts that might be occurring with your theme or another plugin? The free Duplicator or WP Staging plugins can help you get a testing environment set up if you don’t currently have on. Please make sure to have WP_DEBUG enabled while testing and copy/paste any errors that you see into your reply.
Thanks,
Jennifer
Hi Lisa,
I’m sorry that you’re running into this issue – can you try clearing out any caching that you might be doing on your site (on your server or via a plugin) and clearing out transients (this free plugin can help)?
Can you also share your full system info with me? It looks like you might have tried to do this, but unfortunately the complete information did not come through. You can find it under Events > Help > System Information and copy/paste it into a private reply.
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue – I took a look at the mobile page, and everything appears to be displaying correctly for me – were you able to get this resolved?
If not, then I would first recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme. I would also recommend making sure that all of our plugins are up-to-date – you can grab the current versions from the Downloads page of your account.
If this doesn’t make a difference, then you may need to add some custom CSS to get things fully integrated with your theme. We are limited in the amount of support that we can provide for customizations, but if you get stuck on this or have any questions, please let me know – I’ll be happy to try to point you in the right direction!
Thanks,
Jennifer
Hi DK,
Thanks for checking out our plugins!
It is definitely possible (and pretty straightforward) to customize the events views – you can read about how this works in our themer’s guide. These articles might also be helpful:
https://theeventscalendar.com/the-events-calendar-wordpress-rest-api/
https://theeventscalendar.com/knowledgebase/introduction-events-calendar-rest-api/
Using Events Calendar Pro, one way you might go about linking to tickets would be to create custom fields to display the link on the page.
You might also take a look at Event Tickets, Event Tickets Plus, or Eventbrite Tickets, which will allow you to sell tickets on your site (or display them on your site and sell them through Eventbrite in the case of Eventbrite Tickets).
Please note that you would need to do any integrations yourself, as we are not able to provide much assistance in the way of custom coding (you can read more about what support is provided for premium license holders here). Unfortunately I can’t provide any definite information on how our plugins will work with this platform, but provided you can get the information that you need from your ticketing platform’s API, you should be able to add it to our plugins via some custom coding.
We do offer full refunds within 30 days of purchase, so if you’d like to take Events Calendar Pro for a test run, feel free to do so! I would also recommend installing our free plugin, The Events Calendar, on a testing site, as Events Calendar Pro extends that functionality.
Please let me know if you have any other questions!
Thanks,
Jennifer
Hi Catherine,
I’m sorry that you’re running into this issue, but I’ll be happy to help you out!
Based on the message that you’re receiving, it sounds like the key was saved in the Event Aggregator box instead of the Events Calendar Pro box; if you don’t see a box for Pro under Events > Settings > Licenses, then the plugin might not be activated (you can check this on the Plugins section of your site). Once the plugin is activated, the box for Pro should appear, and you’ll be able to enter your key. Saving the key there will register your domain, and you should then see it on the Licenses page of your account.
You can download Pro from the Downloads page of your account. Can you give this a try and let me know if you are able to enter your key?
Thanks,
Jennifer
Hi Masen,
I’m sorry that you’re running into this issue as well – we are working on getting it resolved, but unfortunately I don’t have an ETA that I can give you at the moment as to when we will be able to release a fix.
As our extensions are free, additional features that we put out to provide enhancements to our premium plugins, they are not supported in the same way as our premium plugins are. However, we do our best to keep them up-to-date and providing value for our users, so rest assured that we will get a fix out for this as soon as we can! I’ve linked this thread to our internal ticket for this issue, so as soon as this is released, you’ll be notified here.
Please let me know if you have any questions in the meantime!
Thanks,
Jennifer
