Cannot get past preview spinner when importing

[Carrilyn Holden]

I believe that this issue sounds like a common one lately. I’ve gone through similar tickets and reviewed the info there, but I’m at a loss on how to resolve this.

Regardless of the import source (have tried Google and ICS), the import feature gets stuck on a progress spinner after clicking “preview”.

In my browser’s dev tools, the following error is logged:
load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core&ver=4.9.4:4 POST http://designblog.corp.adobe.com/wp-admin/admin-ajax.php?action=tribe_aggregator_create_import 500 (Internal Server Error)

In my WP log file, the following error is logged:
31-Aug-2018 22:58:41 UTC] PHP Fatal error: Call to undefined method WP_Error::get_data_hash() in /var/www/html/wordpress/wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/Tabs/Abstract.php on line 140

I’ve tried turning off all of the plugins and reverted back to the standard WP theme, and still no luck.

My system details under the Events -> Help are posted at the end of this message.

Can you help resolve this?
thanks

HOME URL
http://designblog.corp.adobe.com
SITE URL
http://designblog.corp.adobe.com
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
farrell
EMAIL
[email protected]
INSTALL KEYS
event-aggregator = 73e9################################851e
WORDPRESS VERSION
4.9.4
PERMALINK STRUCTURE
http://designblog.corp.adobe.com/%postname%/
PHP VERSION
5.6.35
PHP
max_execution_time = 30
memory_limit = 256M
upload_max_filesize = 64M
post_max_size = 8M
display_errors = 0
log_errors = 0
SERVER
Apache
SAPI
apache2handler
PLUGINS
Capability Manager Enhanced version 1.5.7 by Jordi Canals, Kevin Behrens(http://agapetry.net)
Content Views version 2.0.2 by CVSOFT LLC(http://profiles.wordpress.org/pt-guy)
Instagram Feed Pro Personal version 2.9.2 by Smash Balloon(http://smashballoon.com/)
Native Emoji version 3.0 by Daniel Brandenburg(http://davabuu.net)
Newsletters version 4.6.8.5 by Tribulant Software(https://tribulant.com)
Content Views Pro version 5.1.2.2 by CVSOFT LLC(http://www.contentviewspro.com/)
Slack version 0.6.0 by Akeda Bagus(http://gedex.web.id)
The Events Calendar version 4.6.22.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
Typekit Fonts for WordPress version 1.9.0 by OM4(https://om4.com.au/plugins/)
Widget Options version 3.6 by Phpbits Creative Studio(https://phpbits.net/)
Widget Shortcode version 0.3.0 by Hassan Derakhshandeh
WP Mail SMTP version 1.2.5 by WPForms(https://wpforms.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Twenty Eleven/neohorn
MULTISITE
–
SETTINGS
schema-version = 4.6.22.1
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
[1] => 4.6.11.1
[2] => 4.6.13
)
latest_ecp_version = 4.6.22.1
last-update-message-the-events-calendar = 4.6.22.1
earliest_date = 2017-10-18 00:00:00
earliest_date_markers =
Array
(
[0] => 4129
)
latest_date = 2018-03-30 23:59:59
latest_date_markers =
Array
(
[0] => 4210
)
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => day
)
tribe_aggregator_default_update_authority = overwrite
tribe_aggregator_default_post_status = publish
tribe_aggregator_default_category =
tribe_aggregator_default_show_map = no
tribe_aggregator_default_import_limit_type = range
tribe_aggregator_default_import_limit_range = 2592000
tribe_aggregator_default_import_limit_number =
tribe_aggregator_default_csv_post_status =
tribe_aggregator_default_csv_category =
tribe_aggregator_default_ical_post_status =
tribe_aggregator_default_ical_category =
tribe_aggregator_default_ical_show_map =
tribe_aggregator_default_ics_post_status =
tribe_aggregator_default_ics_category =
tribe_aggregator_default_ics_show_map =
tribe_aggregator_default_facebook_post_status =
tribe_aggregator_default_facebook_category =
tribe_aggregator_default_facebook_show_map =
tribe_aggregator_default_gcal_post_status =
tribe_aggregator_default_gcal_category =
tribe_aggregator_default_gcal_show_map =
tribe_aggregator_default_meetup_post_status =
tribe_aggregator_default_meetup_category =
tribe_aggregator_default_meetup_show_map =
tribe_aggregator_default_url_post_status =
tribe_aggregator_default_url_category =
tribe_aggregator_default_url_show_map =
tribe_aggregator_default_url_import_range = 2592000
tribe_aggregator_default_url_import_event_settings = no
tribe_aggregator_disable =
logging_level = debug
logging_class = Tribe__Log__File_Logger
WP TIMEZONE
Unknown or not set
WP GMT OFFSET
Unknown or not set
DEFAULT PHP TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/var/www/html/wordpress/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.7.19
Recent Template Changes
No notable template changes detected.

[Jennifer]

Hello,

I’m sorry that you’re running into this issue as well – can you try installing this plugin (under Plugins > Add New > Upload Plugin from your Dashboard) and see if that gets things working again? We have seen some users running into issues following changes that were made to the import process recently, and this will hopefully get things running for you again until we get this resolved.

Please let me know if this works for you!

Thanks,

Jennifer

[Carrilyn Holden]

Unfortunately that didn’t work. I installed and activated that plugin (I can see it as activated in my plugin list), and it didn’t solve my issue (same errors). I should add that I’m only trying a one time import right now, and this plugin seems to attempt to fix cron jobs which are typically recurring schedules. Obviously I don’t know how your plugin works under the hood, but just thought I’d throw that out there.

thanks

[Jennifer]

Thanks for giving that a try and for the additional info here! I’m sorry it didn’t get things back up and running…I just checked on our internal ticket for this issue, and it looks like it is actively being worked on. So, we should have an update for you here soon.

I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved! Please let me know if you have any questions in the meantime.

Thanks,

Jennifer

[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, where we included a new Import Process System setting that allows you to select whether you want your imports to be processed Asynchronously or using the cron-based system. You can find this setting under Events > Settings > Imports tab under the Global Import Settings section.

If you were experiencing problems with your imports, please try using the cron-based system.

Also, if you were using the code snippet to use the cron-based imports system, please remove it and use this setting instead.

Additionally, we added an option to stop and clear all current asynchronous import processes by using the Stop current processes option.

You can find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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