Help Desk

1000s of comments

  • Posts: 2 Topics: 1
    | Permalink

    Hi,
    My clients decided not to renew the eventbrite / pro after the last update. We deactivated and deleted those plugins and are just using the base version of the Calendar plugin now. I think the aggregator is still doing something that is causing 1000’s of comments to show up saying:
    Author: core:aggregator:record-not-finalized
    Comment: Import records must be finalized before posts can be inserted.

    How do I stop these comments!? Your prompt assistance is appreciated.

    Posts: 5043
    | Permalink

    Hi Lisa,

    I’m sorry that you’re running into this issue – can you try clearing out any caching that you might be doing on your site (on your server or via a plugin) and clearing out transients (this free plugin can help)?

    Can you also share your full system info with me? It looks like you might have tried to do this, but unfortunately the complete information did not come through. You can find it under Events > Help > System Information and copy/paste it into a private reply.

    Thanks,

    Jennifer

    Posts: 2 Topics: 1
    | Permalink
    This reply has been marked as private.
    Posts: 2 Topics: 1
    | Permalink

    Hi, not sure if my response made it to the ticket, it kept telling me “I’d
    already said that”

    I emptied the cache and got rid of transients that were associated with
    your plugin but it’s still accumulating those comments

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    COMMON LIBRARY VERSION

    Posts: 5043
    | Permalink

    Hi Lisa,

    Thanks for giving that a try! I did get your system info. Can you try deleting all scheduled imports that you currently have and see if that stops the comments?

    If so, try rescheduling one or two of them to see if the issue reappears.

    If not, can you try checking the “Disable Event Aggregator imports” box under Events > Settings > Imports to see if that stops the comments? You can then go into your testing environment (the free Duplicator or WP Staging plugins can help you get a testing site set up if you don’t have one already) and drop down to a default environment (all other plugins besides The Events Calendar disabled and the Twentyseventeen theme enabled) and set up a few imports to see if you’re running into the same issue. If not, then you can run through these steps to check for any conflicts that might be occurring with your theme or another plugin. Please make sure to have WP_DEBUG enabled during testing and copy/paste any error messages that you see here. Let me know what you find!

    Thanks,

    Jennifer

    Posts: 65
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    | Permalink