[Jennifer]

Hi Pascal,

Thanks for reaching out! Your English is great : )

To get photo view on your homepage, you can either set the default view to be photo view (under Events > Settings > Display > Default view) and then set your homepage to display the main events page (under Settings > Reading > Your homepage displays – select “A static page” and “Main events page” for Homepage), or you could also add a shortcode to your homepage: [tribe_events view=”photo”].

Let me know how that works!

Thanks,

Jennifer

[Jennifer]

Hi Matthew,

Thanks for reaching out! You should be able to change the name of the ticket (and other ticket details) by going to the event edit screen and clicking the little pencil next to the ticket name (see screenshot). Is this what you are referring to, or have you tried to do this and not been able to change the name?

[Jennifer]

Hi Sarah,

I’m sorry you’re having such a hard time hiding the ticket stock…can you try adding the following to the functions.php file of your child theme?

add_filter( 'tribe_tickets_buy_button', '__return_empty_string' );

Let me know if that helps!

Thanks,

Jennifer

[Jennifer]

Hi David,

Thanks for reaching out!

There is not a way that I am aware of to change this without coding, but we have some snippets in this article that you can add to change the layout of events pages with the Genesis theme. You can add this to the functions.php file of your child theme using the full-width-content option that is shown in the example snippet.

Let me know if that works for you and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Uwe,

Thanks for sending the link and screenshots!

I see what you mean now…I tested this out on my end as well to verify: after saving the event and refreshing the page, a start sale date is automatically stored on the ticket, which was the time that the ticket was created as you mentioned. This is currently the expected behavior for tickets. I believe this is basically the same way that tickets worked in previous versions, even if no dates were actually shown in the fields – if the fields were empty and the current time was past the end of the event, tickets would no longer be available. So, tickets would not be available before the ticket was created or after the event ends. However, you should be able to change the dates to anything you’d like if these dates don’t work for you.

I’m sorry for the confusion following the updates, but if you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Annette,

Thanks for reaching out! There is not currently a way to display two separate Cost fields on the same event. Sorry for the bad news there! You can however use the free Event Tickets plugin to create RSVP-style tickets on events instead of using the default Cost field, in which case you could include the price in the name of the ticket (note that Event Tickets does not support selling tickets through your site – Event Tickets Plus is required for paid tickets).

Alternatively, you could use the custom fields that come with Pro to create two separate fields for displaying each price. If you go this route, you could then hide the original cost field from the front end via CSS or a template customization.

I’m sorry I don’t have a more straightforward solution for you on this, but please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Mary,

Unfortunately I don’t have an update for you yet. I just checked on our internal ticket for this, and it is currently in the hands of the development team. It needs to be scoped, coded, tested, and scheduled for release. I’m sorry I don’t have a timeline I can give you, but as soon as we have an update, we’ll let you know here!

[Jennifer]

Hi Ezekial,

Thanks for reaching out! The fields should appear underneath the ticket when the quantity is increased, one set of fields for each ticket. I took a look at the event you linked to, and I see that this is not happening on your site.

First, can you try updating to the latest versions of our plugins? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

The Events Calendar: 4.6.8

Events Calendar Pro: 4.4.20

Event Tickets: 4.6.2

Event Tickets Plus: 4.6.2

After updating, try adding tickets to your cart again and see if the fields appear. If not, the next step would be to test for conflicts with your theme and other plugins to see if the fields are still not showing up wit a default theme enabled and all other plugins disabled. If you prefer not to do this on your live site, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

After following the steps above, if you’re not able to get the fields to show up, can you please send me a screenshot of the ticket settings (with the sections expanded) for one of the tickets on the event you lined to above?

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Not a problem!

I’ll close this thread out since it’s been marked “resolved”, but if you run into any issues with EA or have any questions on getting up and running, please do open up a new one!

Thanks,

Jennifer

[Jennifer]

Awesome, I’m glad that the CSS worked! I’m not sure why it changed, but I was seeing the same thing as you on my end with Storefront. I’ll look into this a bit further and see if a styling tweak may be needed on our end.

Since this has been marked “resolved”, I’ll go ahead and close it out. Feel free to open up a new thread if you run into any other issues!

Thanks,

Jennifer

[Jennifer]

Perfect! I would recommend taking a look at this article, which should help you get up and running with The Events Calendar.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Perfect! Since this has been marked “resolved”, I’ll go ahead and close it out. Please feel free to open up a new thread if you run into any other issues!

[Jennifer]

Hi Margrethe,

I’m glad to hear that you were able to start importing! Can you please send me the link to the import that you’re using so that I can test it out on my end? Is this an import that you were using previously and has since stopped including the image, or is this a new import that you’ve just set up?

Thanks,

Jennifer

[Jennifer]

Hi Travis,

When I looked at the form initially, I tested to verify that I was not able to submit the form without filling in all the required fields, but I ultimately did not submit the completed form since I didn’t want to add a test order to your live site.

Since the form validation seems to be working, it sounds like something may be going wrong during the actual saving process. I know this can be a bit tedious to test, but the first step is to determine when (under what circumstances) the data isn’t being saved. Making sure WP_DEBUG is enabled is important as well so that any error messages that may be occurring will be displayed. If possible, it might help to check with a few of the users to see what browsers they were using or verify that they did in fact complete the data (they weren’t able to get around the form validation). If the validation isn’t kicking in, that could indicate a Javascript issue.

I did check our current bug reports but didn’t see any other users reporting similar issues. I wish I had a quick fix for you here, but issues like these can be a bit difficult to test when things are only not working sometimes. If we can figure out exactly when the data is not saving, that will be very helpful in working on a solution!

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

So sorry for the delayed response here, it looks like the status didn’t switch from “Waiting for user feedback” when you replied, so this did not show up as waiting on my end. Sorry about that!

Thanks for sending the link…I took a look at the page, and I don’t see any errors. I also see in your system information that you have entered a Google Maps API key. Can you try switching to a default theme with all other plugins disabled to see if the map is still not showing up? If you don’t wait to do this on your live site, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

I would also recommend updating to the latest versions of The Events Calendar (4.6.8) and Events Calendar Pro (4.4.20). If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

Please let me know what you find!

Thanks,

Jennifer

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