Attendee Information Display

[Ezekial]

I’ve added a text-based attendee information to some fields on this page: https://artcentereast.org/calendar/little-big-art-7/2018-01-15/. Going through checkout, there is no place where filling in this additional information is displayed. What page is this information supposed to be displayed for clients to fill in?

https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

Thanks.

[Jennifer]

Hi Ezekial,

Thanks for reaching out! The fields should appear underneath the ticket when the quantity is increased, one set of fields for each ticket. I took a look at the event you linked to, and I see that this is not happening on your site.

First, can you try updating to the latest versions of our plugins? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

The Events Calendar: 4.6.8

Events Calendar Pro: 4.4.20

Event Tickets: 4.6.2

Event Tickets Plus: 4.6.2

After updating, try adding tickets to your cart again and see if the fields appear. If not, the next step would be to test for conflicts with your theme and other plugins to see if the fields are still not showing up wit a default theme enabled and all other plugins disabled. If you prefer not to do this on your live site, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

After following the steps above, if you’re not able to get the fields to show up, can you please send me a screenshot of the ticket settings (with the sections expanded) for one of the tickets on the event you lined to above?

Let me know what you find!

Thanks,

Jennifer

[Ezekial]

The Events Ticket Plus update did the trick, thanks. The update did, though, change my default capacity selection, which is a little annoying.

Can you tell me how to add a functions hook with (I assume) this action “tribe_tickets_default_ticket_capacity_type” to set it to “Unlimited Capacity?”

Thanks.

[Jennifer]

Hi Ezekial,

I’m glad that the fields are displaying now! The ticket interface went through some major changes between 4.5.3 and the current version, and the default is now to use the global capacity option.

You did however find the correct hook to change the default. You can change it to “capped” or “own”:

add_filter( 'tribe_tickets_default_ticket_capacity_type', 'own' );

You can add this to the functions.php file of your child theme. Let me know if that works!

[Ezekial]

Works! Thanks.

[Jennifer]

Perfect! I’ll go ahead and close out this thread, but please feel free to open up a new one if you have any other questions!

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