[Jennifer]

Hi Martin,

I’m sorry that you’re running into this issue…it definitely sounds strange! I don’t see any other reports of this so far and have not been able to reproduce it on my end. If you haven’t done so already, I would first recommend switching to a default theme and simultaneously deactivating all other plugins besides The Events Calendar, Event Tickets Plus, and Events Calendar Pro. Also make sure that you have WP_DEBUG enabled and copy/paste any errors that you see into your reply.

If you can record a screencast of this issue (in the default environment that you’re using for testing), that would be helpful as well.

Thanks,

Jennifer

[Jennifer]

Hello,

Our plugins do not create users but instead use the users that you create through WordPress. You can add/delete them in the Users tab on the left hand Dashboard menu. If you hover over an existing user, you will see an option to delete it (see screenshot). If you’re looking for more advanced features for deleting users, I’d recommend taking a look at this article.

Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Julie,

Sorry for the delayed response here…just to clarify, are you missing the entire event, or the tickets on the event? It looks like that particular date had passed (January 20th), which means that tickets for it would no longer be on sale. Can you please send me a link to this event on the front end so that I can take a look?

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Harry,

If you send us an email at support [at] theeventscalendar.com, we should be able to help you out with this. Please reference this thread, and we’ll see what we can do!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! You can edit the submission form by following the instructions here – the template you want to copy over can be found at wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Christopher,

I’m sorry that the links aren’t showing up for you. Can you try changing the “Events Template” setting under Events > Settings > Display? If this doesn’t make a difference, can you try switching to a default theme and disabling all other plugins (simultaneously) to see if the links show up? If you do not want to do this in your live site, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Fanny,

Thanks for checking out our plugins!

Community Events does not include the recurring events feature, but you can use it in conjunction with Events Calendar Pro to allow your members to create recurring events. If you require users to be logged in to submit an event, they will need to be logged into your site (not Community Events specifically – there would not be separate accounts).

We do offer full refunds within 30 days of purchase, so if you’d like to take Community Events and/or Events Calendar Pro for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Awesome! I’ll go ahead and close out this thread, but if you run into any other issues, please feel free to open up a new one!

[Jennifer]

Hi Joe,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in our Events Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. As a starting point, you might want to try the “Include events in main blog loop” setting under Events > Settings > General.

Thanks,

Jennifer

[Jennifer]

Hi Brendan,

Thanks for checking out our plugins!

We do not currently offer discounts for nonprofits, but we do have a Nonprofit Partnership Program which offers a free version of Events Calendar Pro or Event Tickets Plus to approved organizations. If your school meets the criteria outlined here, then please do apply for the program!

You can set up subscription functionality using RSS. This article has some more details on how this would work. Additionally, with Pro, users can export events using buttons on the front end of the site. You might also try using a third-party plugin to automatically email users when new events are published (I did a quick search and found this one, which looks like it might do what you’re looking for). If you are interested in customizing the plugin for some more advanced subscription functionality, our themer’s guide is the place to start.

We do offer full refunds within 30 days of purchase, so if you’d like to take Pro for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Ángela,

I’m sorry for the delayed response, we’ve had quite a heavy volume in the forums here lately.

There will be a few steps involved in getting this set up, so I will try to provide some recommendations to get you started here:

1. Create a category for events that you want to hide and assign it to those events
2. Following the instructions in the themer’s guide, you can use the tribe_event_in_category function to check if the event has that category before displaying certain details on the single event page.
3. For the date and time under the event title, the template you’ll want to copy can be found at wp-content/plugins/the-events-calendar/src/views/single-event.php. In your copy, you can change this line:

   ', '

   ' ); ?>

   to this:

   ', '

   ' ); endif; ?>

4. For the details section, the template you’ll want to copy can be found at wp-content/plugins/the-events-calendar/src/views/modules/meta/details.php. I went ahead and added in the code here, so you can copy/paste this template into your child theme.
5. Note that for both templates, you’ll want to replace “testing” that you see in my examples with the slug for the category that you create.
6. If you would like to hide these events from different views on the front end, I would recommend taking a look at this snippet as a starting point.

If you get stuck or have any questions, please let me know!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Mona,

Unfortunately your system info did not come through. Can you please copy it from the Events > Help > System Information section and paste it into a private reply?

I’m still doing some testing on the theme – so sorry for the delay, we’ve had an unusually high number of threads here lately! I should be able to get back to you on this in the next couple of days.

Thanks,

Jennifer

[Jennifer]

Hi Katie,

If you’re doing any caching (such as on your server or via a plugin), can you try clearing this out after changing this setting? If not, you can add the following CSS to hide the sidebar (see screenshot):

.tribe-events-page-template #primary {
width: 100%;
}

.tribe-events-page-template #right-sidebar {
display: none;
}

You can add this to the Custom CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme. Please let me know if this helps!

Thanks,

Jennifer

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