[Jaime Marchwinski]

Hi Neil,

I see that you have Event Tickets and Event Tickets Plus.  Are they activated on your site?  If so, what version do you have?

We are seeing an issue with Event Tickets v4.7.3 and new imports, so I am wondering if that is the issue here.

If so, try rolling back to Event Tickets v4.7.2 and see if your imports run.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Paolo,

Yes, with Event Tickets Plus, you can create tickets and RSVPs so that attendees can come to your events.

They can fill out a customized form with whatever information you need.

Also, feel free to check out our demo site here.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Paolo,

Thanks so much for reaching out and for your interest in our products!

You can have users subscribe via RSS feed, as in the following tutorial:

https://theeventscalendar.com/knowledgebase/subscribing-calendars-via-rss/

Users can also export events to their Google or iCal, by clicking on the button located on each event page.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Philipp,

Welcome and thanks so much for reaching out!

Unfortunately, recurring events still don’t support tickets. You can technically add tickets to a series, but it will be the same ticket on every occurrence in the series (i.e. you won’t be able to distinguish which occurrence the user intended to purchase the ticket for). Sorry for the bad news here!

One way around this would be to create a series of recurring events and then to break each event from the series, and add a ticket for that event.  You would essentially be using the recurring event feature to populate your calendar, and then create separate tickets for all events.  I know that this is not an ideal solution, but it is a workable one for now.

In addition, we’d love for you to vote on this idea in our feature request, as we do take customer feedback into consideration when implementing new features:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

Let me know how it goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bak,

Thanks so much for reaching out!

Unfortunately, there isn’t a way to do that across the board.  You can choose your Start and End Sale Date and Time for each event individually however.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chantel,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andres,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ben,

Thanks so much for reaching out!

You should be able to go ahead and change the email address on your account by going to your Account Details.

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Angela,

Thanks so much for reaching out and for your interest in our products!

If you are planning to use WooCommerce as the e-commerce plugin you can try using the  WooCommerce Role Pricing add-on for this. I haven’t tried it our personally but one of our developers mentioned it works fine with Event Tickets and Event Tickets Plus, so it’s worth giving it a try!

We cannot make any guarantees about plugin compatibility, however we have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kent,

Thanks so much for reaching out again here!

I understand that you want everything to place nicely together, and we want that too.  However, as per our Support Policy, we cannot always assist with making things work together when they don’t by default.

I see that Sky is helping you with this issue over on this topic: https://theeventscalendar.com/support/forums/topic/event-search-bar-selected-view-redraws-over-menu/

Was there a separate issue that you were having as well?

Let me know if you need any further assistance!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Davin,

Thanks so much for reaching out again here!

I responded to your other thread on this topic, so I’m going to go ahead and close out this duplicate thread.

See you over there!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michelle,

Thanks so much for reaching out!

I don’t think that adding an additional license to your site would enable these events to show up in certain places, but not others.

You can try adding them to a category view so that they will display within that view.  You can create a separate page for that view with a shortcode:

• https://theeventscalendar.com/knowledgebase/event-categories/
• https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/
• https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Since I see that your license doesn’t have support, I’d recommend reaching out to our WordPress.org forum with any additional questions.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Davin,

Thanks so much for reaching out!

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

You’ll want to take a look at the views/community/email-template.php (from within the Community Events plugin directory) and copy/edit it in your-theme/tribe-events/community/email-template.php.

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Annie,

Thanks so much for reaching out!

First off, if you go to Events Settings < General, make sure you have Recurring event instances unchecked.

If you do, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Author]

Posts