[Jaime Marchwinski]

Hi Rich,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

The following snippet may help to get you started on creating this customization:

https://gist.github.com/cliffordp/0a7381fb1dfadd8e68644ce40ba9cc50

Let me know if that helps!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Tom,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

What is the file path that you have created for your template override?

Let me know if you have any other questions as well!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Cormac,

Thanks so much for reaching out!

I’m using the WordPress default theme, ‘Twentyseventeen’, and I see navigation at the top of the Calendar, as well as the bottom of the calendar.

Can you run a quick test and see if switching themes helps to bring back that navigation to the top of the menu?

In the meantime, I’d recommend taking a look at your stylesheets and page templates and see if altering these settings helps you to achieve the results that you are looking for:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know what you find!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lucy,

Thanks so much for reaching out and for your interest in our products!

You can use WordPress’s export feature in order to export all of your events.  You can also export your events to Google Calendar or iCal right on the front-end of your site, with the handy button there.

In order to share events on Facebook, you will need an additional third-party plugin to make that happen.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joshua,

Thanks so much for reaching out!

I know that this process can be confusing!  To simplify, when you refund an order, you do have to manually update the capacity and decide what to do with your attendees.

You can increase the capacity manually in your Edit Event page where you edit your ticket.  That message that you quoted is in place to tell you that you will receive a warning (red exclamation) when things don’t match up, so that you can manually make those changes.

Let me know if you need any further clarification on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jack,

Thanks so much for reaching out and for your interest in our products!

With Event Tickets Plus, you can opt to show attendees for each event on the event page on your website.

This way, users can see who else will be attending the event.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sven,

Thanks so much for reaching out and for your interest in our products!

With Event Tickets Plus, you can create multiple tickets at a time, in the way that you are describing.  You can set a limit for those tickets as well, so that once capacity is reached, no more tickets will be sold.

However, by default, when 1 ticket is bought, it will remove one ticket from the capacity, rather than 4 tickets.  You can set individual capacities for each ticket within their Shared Capacity, so perhaps that can be taken into account when configuring this.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joseph,

Thanks so much for reaching out!

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

In the meantime, I’d recommend taking a look at your stylesheets and page templates and see if altering these settings helps you to achieve the results that you are looking for:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi David,

In order to change which events are featured, you can go to the individual Edit Event page for each event and select (or unselect) Featured Event on the right sidebar and Update.

As far as changing the logo on the page, I’m not quite sure where you are referring to.  Would you mind taking a screenshot to provide some more clarity?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Yes, you can require additional attendee information that customers must fill out before checking out.

And all tickets are also WooCommerce products.  By default, they are set to hidden, so that they don’t show up as products, however you can easily change this setting.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ben,

Okay, I understand.

You can reach out to [email protected] with this request.

Let me know if you have any other questions for me!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

That’s great! You can input the license key under Events Settings < Licenses.

See our New User Primer for more information on how to get started:

https://theeventscalendar.com/knowledgebase/new-user-primer-event-aggregator/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Micha,

Thanks for providing me with that information.

As mentioned in your other thread, can you update all of your Events Calendar related plugins to their most recent versions and test if the issue still occurs?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Are customers getting a confirmation of order and is payment processed? Are they seeing any error messages?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Micha,

Thanks for providing me with that information.

The reason why I ask to turn off all other plugins/switch to a default theme is so that we can see if the plugin exists without any other factors.  It’s difficult to determine the cause of the issue from the onset, as everyone has a unique setup.

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

I would also recommend updating our plugins to their most recent versions.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Annie,

Another setting to take a look at is your Create recurring events in advance for under Events Settings < General.

By default, that is set to 24 months, which means that recurring events are created 24 months in advance.  Can you tell me what you’re seeing there?

Also, can you take a screenshot of what one of the events that isn’t working looks like on the backend?

Can you also update your Events Calendar related plugins to their most recent versions and then create a test event to see if recurring events show up as expected?

Additionally, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

 

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