[Jaime Marchwinski]

Hi Chris,

Thank you for clarifying.  Unfortunately there isn’t an easy way to go about doing this.  One option would be to revert back to the previous version where items were not ordered alphabetically.

Alternatively, if you are so inclined, you can try to look at our templates and views in our Themer’s Guide and see if you can figure out a customization there:

https://theeventscalendar.com/knowledgebase/themers-guide/

And finally, if this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tyler,

I scanned some of the documentation related to the theme and it seems that you can turn off “Show Page Title” in the Header options.  But you may also be able to make a category called “Events” so that it shows Events (or other categories if you want).

Here is the documentation I was referring to:

http://education.themerex.net/doc/

I am not familiar with this theme, but if you are still having issues, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Let me know how it goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Heleen,

Event Aggregator is our import tool, where you can import events from multiple sources, in addition to what is already available to you with Events Calendar PRO.

Anyway, glad we could help to resolve your issue, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christian,

Thanks so much for reaching out!

We are actually aware of this bug and are actively working on a fix for it.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Amanda,

I can completely understand your frustration with the situation.  Unfortunately I cannot provide an exact timeline for this fix at this time.

Thank you for your patience in this matter and please let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Susan,

Yes, this thread has been added to the bug report so as soon as a fix is available, this thread will be notified.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Heleen,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!  Can you try removing your Events Calendar PRO license under Events Settings < Licenses, and re-entering it into the Events Calendar PRO field?  When you do this, does it say “Valid Key!”?

If that doesn’t work, try flushing your permalinks by going to Settings < Permalinks and clicking Save Changes.

As for the 404 page that appears, do you have a custom 404 page?  Sometimes there are issues when that is the case.  Even if this is not the case, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tyler,

Welcome and thanks for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can assist with customizations, but I’d love to help point you in the right direction!

Try adding this snippet to your WordPress Customizer or child theme stylesheet:

div.page-title-wrapper {
display:none;
}

Let me know how it goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Frank,

Thanks so much for reaching out and for your interest in our products!

There are lots of timezone-related options that you can set with our Events Calendar.  You have the option to set the timezone per event, so that you can alter the timezone to match the one you are looking for.

Here is some more information about how timezones work with our plugins:

https://theeventscalendar.com/knowledgebase/working-with-timezones/

I hope this helps to clarify things for you!  Please let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out!

I just tested it on my site and I am able to see additional fields appearing in the order that I have added them.  Is this not the case for you?  If not, would you mind sharing a screenshot of what you have entered on your backend and what appears on the front end?

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, here is our Additional Fields tutorial which can show you what additional fields is capable of:

https://theeventscalendar.com/knowledgebase/pro-additional-fields/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Josip,

Thanks so much for reaching out!

We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

I hope this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Trevor,

Thanks so much for reaching out!

Unfortunately this is related to a known issue that we are currently working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Debora,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!  For now, what I would recommend is to use this plugin to edit the data from the admin area: https://theeventscalendar.com/support/forums/topic/how-can-admin-updatechange-ticket-information-for-anonymous-customer/#post-1357096

Unfortunately that plugin needs to be updated following our recent complete revamp of Event Tickets and Event Tickets Plus.

In the meantime, you could get this to work by downgrading both Event Tickets and Event Tickets Plus to versions 4.5.7 and 4.5.6 respectively.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Monica,

Thanks for reaching out!

We are limited by our Support Policy in how we can assist with customizations, but I’d love to help point you in the right direction!

What theme are you using?  If you switch to a default theme, like Twentyseventeen, do you see the same issue occur?

If not, I’d recommend starting off by playing around with the stylesheets and page templates that you are using, as they determine how much of the styling from your theme is pulled from in the calendar:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Thanks again, Matthew!

Nick, let us know how it goes!

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