[Jaime Marchwinski]

Hi Travis,

I’m glad that you were able to track down the issue on your site.  Unfortunately, I have not been able to replicate the issue so far, but once I can confirm that the issue is present in other situations, I would be happy to log a bug report for it.

As I had mentioned in my previous reply, can you try creating a fresh WordPress install and creating the same scenario to see if the issue occurs there?

I am still wondering if the information is unable to be saved because of the size of your database, which was the original issue that you were having.  Although I am going to continue to explore the issue that you mentioned as well.

Let me know your thoughts!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Can you confirm that when you switch to a default WordPress theme, the issue resolves itself?

Also, do you see this issue on both your English and French versions of your site?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lara,

Thanks fo providing me with some more details on the issue.  Have you always experienced this issue with featured images, or is this something that just started occuring?

In any case, you can set the image to full-width by altering the CSS associated with it.  You can do this in the WordPress Customizer or in your theme’s (or child theme’s) stylesheet.  Try adding something like this in there:

img.attachment-full.size-full.wp-post-image {
width:100%;
}

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rehan,

Using one license for both your live and test sites should be fine.  It does however depend on the domain that you are using for your dev site.  The following article can provide more information if you are having any trouble with this issue:

https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, let me know how it goes!

[Jaime Marchwinski]

Hi Annette,

Thanks for providing me with this information!

Can you confirm that everything works as expected if you switch to a default theme, like ‘Twentyseventeen’?

I know you may have gone through these steps previously, but since it has been a while since you have worked on the issue, I just want to lay the groundwork before moving forward.

If that is the case, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brian,

Thanks for providing me with this info.

I tried out the test event that you provided me with and I can see what you mean.

That first notice is related to WooCommerce Memberships.  It looks like they are on version 1.9.6 now.  Can you try updating and see if this resolves the issue?

The other error seems related to caching.  What kind of caching do you have set up currently?

Let me know how it all goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nicolas,

Thanks for providing me with that information!

As a first step, I would recommend making sure that your plugins are always up to date so that they can run optimally.

Also, please have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:

https://theeventscalendar.com/knowledgebase/performance-considerations/

After that, you may be interested in caching, so take a look at this article:  https://theeventscalendar.com/knowledgebase/caching-basics/

In addition, you can check out some of the solutions provided in this forum post:

https://theeventscalendar.com/support/forums/topic/decreasing-loading-time-for-big-amount-of-events/

I would also recommend looking into some of the plugins in this blog post, as they may be able to help you pinpoint where site slowness may be occurring:

https://theeventscalendar.com/favorite-developer-plugins/

Let me know how it goes and if you need any further assistance on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked the above thread as the correct answer, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Allen,

Thanks for providing me with that information.

Can you confirm that you can get things to work as expected when selecting categories without Elementor, however when using Elementor, that is when you see the issue?

If that is the case, then unfortunately this is more of an issue with Elementor than it is with our plugin and I would encourage you to reach out to their developers to see if they can assist you with that issue.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Courtney,

Glad you found the root of the issue!

That is strange though, that setting has been there for a while so I’m not sure why that occurred.  In any event, I’m glad that things are working now!

Did you have any other questions on this topic?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sam,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing these issues on your site!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Before doing so, please update your WordPress version to the most recent version (v4.9.2).

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jim,

Thanks so much for reaching out!

I’m sorry to hear that you are having this issue on your site!

I noticed that there are a number of mixed content error messages appearing in the console, so I would recommend installing and configuring a plugin, like this one, in order to resolve those errors.

If that doesn’t resolve your issue, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to work things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Should you have any problems in the future, feel free to reach out and open a new thread.

Have a great week!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

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