Error after Update to 4.6.2 – WooCommerce Emails: Add Event Information

[Sam Wright]

After updating to Event Tickets Plus V4.6.2 this option is no longer working. We are not receiving the attendee’s information within the Woocommerce customer orders.

Secondly, the design of Event Tickets Plus for our website is still not solved. This first changed after updating to Event Tickets Plus V4.5.5 and I was advised this would probably be solved in future. After numerous upgrades since this has not changed for us and still looks inconsistent with the rest of the website/Events Calendar styling/design.

[Sam Wright]

I have done more testing and the “+ New RSVP” section works but the “+ New Ticket” section will not. The ticket will create in the admin side, but if you try to “Update” the event the page fails to load and returns an HTTP 500 error.

[Jaime Marchwinski]

Hi Sam,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing these issues on your site!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Before doing so, please update your WordPress version to the most recent version (v4.9.2).

Let me know how that goes!

 

Thanks,

Jaime

[Sam Wright]

Hi Jaime,

Thank you for your return. I will run through the tests over the next few days and come back for further assistance or advise resolved.

Regards,
Sam.

[Jaime Marchwinski]

Great, let me know how it goes!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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