[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out!

Would you mind providing me with an example of a Facebook URL that has the categories you are referring to, so that I can get a better idea of what you are seeing?

Additionally, you can choose to import your events into a category when you import.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi João,

Thanks so much for reaching out again!

As a first step, have a look at the following articles, which may help to provide you with some additional information on how to fix incomplete translations:

• Translating the Events Calendar
• How to Override Plugin Language Files
• Setting Up The Events Calendar with WPML
• Incomplete Translations

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ilkka,

Thanks so much for reaching out here!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jon,

Thanks so much for reaching out!

Unfortunately, there is no way to schedule exports from your site to Google Calendar using Event Aggregator.  You can set up a manual export using the WordPress Export function, but this is not a feature of Event Aggregator at this time.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Eros,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tiffany,

Thanks so much for reaching out!

Did this functionality work at another point and stop working? Does this only occur with events imported from Eventbrite?  Does this only occur with recurring events (or events with “multiple dates” in Eventbrite)?

Can you a take a screenshot of one of these missing events on the backend of your site?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jonas,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ron,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Leonardo,

Thanks so much for reaching out!

As a first step, can you try disabling the Event Log under Events > Help > Event Log?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andreas,

Thanks so much for reaching out!

Can you try whitelisting the IP addresses provided in the following forum thread:

https://theeventscalendar.com/support/forums/topic/sorry-key-validation-server-is-not-available-17/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jérôme,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bruce,

Thanks so much for reaching out!

It looks like you don’t have a subscription for Event Tickets Plus, so it cannot be downgraded easily.  When your license expires in May, you can choose to create a new Personal license, as you had mentioned.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christopher,

Thanks so much for reaching out!

I’d recommend that you set all of your events to use local timezones for each <i>event</i> under Events Settings < General.

In addition, I would set your time zone back to the timezone that you want to be using.  If possible, it’s best to set your site to a city, like New York, rather than a GMT offset.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

One thing I would recommend is to remove the mobile styles on the backend that are implemented here.  This may allow for you to see the attendees’ names, as you desire.

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

You can take a look at the breakpoints, and either remove them, or just alter them to suit your needs.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to get things working again, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

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