[Jaime Marchwinski]

Hi John,

You can trying uploading your theme using Google Drive or Dropbox. Otherwise you can try switching themes or contacting your theme developers to see if they have any suggestions for you.

Let me know!

Thanks,
Jaime

[Jaime Marchwinski]

Hi David,

It actually looks like this is working if you advance to the second page and then page to the first page here: https://www.orlandoentrepreneurs.org/events/list/

As a first troubleshooting step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

You may also want to take a look at the following article:

https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

If that doesn’t resolve the issue, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chuck,

Thank you for your feedback.  I’m sorry to hear that you’ve had multiple issues with our plugin.  Until I can replicate this issue, I cannot log a bug report for this issue, as I’m not sure that it is currently a global issue.

Please let me know if you’d like any further support on this issue.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Charles,

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Hannes,

Glad that you were able to find how to break events from a series.  Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Thank you for your feedback, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Nick,

Thanks so much for reaching out!

Unfortunately this feature does not currently exist for our plugins, although you may be able to make something work on your own with some customizations.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also vote on this idea in our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5318027-allow-display-of-multi-day-events-occuring-on-simu

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi James,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andreas,

Thanks so much for reaching out again!

You can create a large number of events via CSV.  Here are some examples of how to set this up:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Since recurring events aren’t currently supported with Event Tickets Plus, adding the tickets to these events may be tricky, unless you create the series as a recurring event, and then individually break each event from the series in order to create individual tickets.

Otherwise, your best bet is to create 200 individual events with individual tickets via CSV and then import the file.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alan,

Thanks so much for reaching out!

Unfortunately, this is related to a known bug that we are currently working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.

I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.

They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jason,

Thanks so much for reaching out!

We do have a setting to change the default zoom level under Events Settings < General:

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jannick,

Thanks so much for reaching out!

I am not able to replicate this issue on my own test site, so in that case, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:
1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Paul,

Thanks so much for reaching out!

Instead of adjusting the capacity, one thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

With these 10 tickets that were sold offline, were attendees added in manually?  If not, I would recommend doing so in order to keep things consistent so that the sales numbers stay accurate.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nyaki,

Thanks so much for reaching out!

Let’s try to keep it to one issue per thread so that we can help you in the most efficient manner.

Let’s start with the first issue: it looks like you currently have two active personal licenses for Event Tickets Plus, and an expired license for Events Calendar PRO.  Was your intent to purchase Events Calendar PRO again, rather than Event Tickets Plus?

If so, you can request a refund for Event Tickets Plus here, and purchase Events Calendar PRO instead.

Let me know if that helps!

 

Thanks,

Jaime

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