Manually Amending Ticket Capacity Mid Sales

[klickdesign]

A client set up a ticket with a capacity of 40. 12 were sold through the site using the normal online process. However the client then sold 10 by hand at an out-door meet. Later, he went into the ticket admin and cut the capacity down from 40 to 30 (The 10 he had sold himself). Unfortunately this didn’t work. The system didn’t take into account the 12 already sold and displayed 30 tickets available when it should have displayed 18. Other than going into WooCommerce products, working out how many have been previously sold, taking of the additional 10 from that, then amending the ticket to this number, a very cumbersome process to expect a client to go through, is there a better way?

[Jaime Marchwinski]

Hi Paul,

Thanks so much for reaching out!

Instead of adjusting the capacity, one thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

With these 10 tickets that were sold offline, were attendees added in manually?  If not, I would recommend doing so in order to keep things consistent so that the sales numbers stay accurate.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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