[Jaime Marchwinski]

Hi Saulius,

Okay, thanks for that screenshot.

Can you also please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Okay, if you go to Events Settings < Display, it looks like you only have Photo View enabled, can you try enabling the other views as well?

And just to confirm, this occurs when you view the Main Events Page on the homepage, correct?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Madeline,

Thanks for providing me with this information.

In other words, the event that was in the morning retains the timezone correctly, and the other event does not?

So far, I have not been able to replicate the behavior that you are describing on my test site.

Would you mind taking a screenshot of the Tuesday event for me on the backend so that I can try to replicate things on my end?

In addition, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi John,

Great, thanks for running through that testing.  It seems that this is an issue with your theme then.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Basically the goal here is just for me to confirm that this issue is present on the latest version of our plugin.  I cannot guarantee that I can provide a resolution to this issue.

Please also note that support for theme conflicts is limited as stated in our support policy.

You may also want to reach out to your theme developers in the meantime to see if they have any solutions for you on this issue as well.

In addition, you may want to see if changing the stylesheets and page templates helps to make a difference in the display:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Tom,

Thanks for providing me with that information.

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you take a screenshot of what you see in your Event Aggregator Status under Events < Help?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Madeline,

There is unfortunately not a list of hooks and filters because there is just no better way to find all of the functions and filters and hooks than the actual code itself.

What I mean is that, because code changes quite often, the best way to find hooks and filters within our plugins is to open the plugin files in your code editor of choice; and then just search for “do_action()” calls to find action hooks, and search for “apply_filters()” calls to find filters.

And here is our list of available functions:

https://theeventscalendar.com/functions/

In the meantime, I will add you to the customization queue.

Let us know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Saulius,

I’m not seeing The Events Calendar listed on your plugins list in your system information.  What version are you using?  If it is not the latest version, would you mind updating and testing again?

After updating, you may want to try flushing your permalinks again by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Curtis,

Thanks for sharing your findings.  I have not seen this issue before nor can I replicate it on my end.

Do you have the Google Maps API set up?

https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Please let me know if you need further assistance on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Eros,

This seems to be a strange issue, I’m not quite sure why our plugin is only working if another, unrelated plugin is enabled.

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Volker,

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

Can you confirm that you have tested this issue using a WordPress default theme, like ‘Twentyseventeen’ and have only The Events Calendar and Events Calendar PRO enabled?

As I mentioned, I tried to recreate this scenario and so far everything appears to work as expected on my test site.

Can you also please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tom,

Thanks for updating!

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Can you also please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Madeline,

Thanks for trying that.  Do you have your WordPress timezone set?  It’s showing as “not set” in your system information.  You can set this by going to Settings < General.  It’s best to set it to a city, rather than a GMT.

In addition, you can try changing the timezone mode under Events Settings < General to Use the local times for each event.

These changes may not take effect with events that already have been created, so you can test these changes with a new event.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Abigail,

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

You may also be interested in this article on how to customize the tribe bar:

https://theeventscalendar.com/knowledgebase/understanding-the-tribe-events-bar/

And here is our list of available functions:

https://theeventscalendar.com/functions/

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

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