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Thank you for further clarifying your site’s integration with GoDaddy. As previously asked in my previous response, does this issue occur when you attempt to purchase one ticket? Or does it only seem to occur when purchasing multiple tickets?
We have another logged bug relating to attendee meta not displaying, but in order to confirm you’re being affected by it I’ll need to know the answer asked above. Luckily, we’re nearing a release for that as well – so hopefully they’re related and you can move past this issue once and for all!
Thanks again! Cheers 🙂
Sorry for the delayed response. I tested to see if I was able to reproduce the behavior, but I was unable to do so. I created a test event for March 3rd, then ran an import from Google Calendar which ran successfully. I then changed the date on Google Calendar to March 4th, then reran the import. Admittedly, it took a few times of pressing the “Run Import” option for the changes to take effect, but ultimately they did. I believe you might need to allow more time in between updating your Google Calendar events and running an import into your WordPress site.
Can you try confirming if this theory rings true on your site? Thanks again for your patience while I further investigated the matter and have a pleasant afternoon!
A fix has not been released yet, but the bug is marked at Priority Level 1 which is an indication it’s being fast-tracked. Sorry again I don’t have any specific timeframe when to expect a fix, but rest assured it should be sooner rather than later.
Thank you again so much for your patience and let me know if you’ve got any additional questions or comments on the matter. Cheers 🙂
Try adding this snippet to the bottom of your theme’s functions.php file and please let me know if all venues display in the Filter Bar Venue field:
/**
* Filter Limits for Filter Bar for The Events Calendar
* version 4.2.1
*/
add_filter('tribe_eventsfilter_bar_venues_limit', 'tribe_modify_filter_bar_venue_organzer_limits' );
add_filter('tribe_events_filter_bar_organizers_limit', 'tribe_modify_filter_bar_venue_organzer_limits' );
function tribe_modify_filter_bar_venue_organzer_limits( $limit ) {$limit = -1;
return $limit;
}
Welcome back!
We have a known bug relating to attendee information not working properly for users on GoDaddy Managed Hosting, so I’ll include this thread to the report. I wish I could give you an award for your excellent response and screenshots! I’m sure your response will come in handy when our developers review threads relative to this bug in preparation of making coding improvements.
I don’t have a precise date when a fix will be available, but it’s marked as Priority Level 1 and is nearing completion. In the meantime, you can try reverting back to 4.4.1 and things should work again. One quick question: does this issue occur when you attempt to purchase one ticket? Or does it only seem to occur when purchasing multiple tickets? Thanks again for your descriptive reply and let me know if you have any questions or comments in the mean time.
Cheers!
Hello,
I truly apologize the main feature you had purchased our plugins for is not working :-/
If you’d like to wait it out, our developers are hard at work on a fix. If you’d like to go another route, please visit our Refunds page and we’d be happy to reimburse your entire purchase.
Again, we work hard to ensure all features advertised are in working order and are sorry the feature you need to make your project work successfully is not functional at this time. Let me know if you have any additional questions or comments and I’d be happy to help further assist.
Cheers 🙂
Hi and welcome back 🙂
I checked the status of the bug report and it’s definitely making progress, but still has a few steps to go before a fix is released. The good news is, we’ve fully vetted the issue which is typically the most time-consuming aspect. Now, our developers are addressing the faulty code and once that’s finished, we test it a few times to ensure things work as desired and will pack it up nicely in an upcoming maintenance release.
Sorry again I can’t be more explicit in terms of release dates, but feel free to check in every so often for a status update. Have a great rest of your week!
That is great news! Please let me know how things end up and should you come across any new issues, please create a new thread and we’d be happy to look into things for you. Have a great rest of your week!
Hi Laura,
I’ll go ahead and add this forum thread to the logged bug report relating to attendee information not working properly. Please hang tight as we are very close to releasing a fix for this particular issue! I don’t have a precise date when that will be, but I can say it’s a matter of days.
If you do need to proceed with another route, please visit our Refunds page and we’d be happy to help process that for you.
Thanks again for your patience while we get things squared away and let me know if you’ve got any questions or comments in the meantime. Cheers 🙂
Thank you for letting me know the issue has been resolved and please feel free to create a new thread if you have any more questions or comments. Take care!
My pleasure! I’ll close this thread out but feel free to create a new one if you have any more questions or concerns. Enjoy the rest of your day!
Visit Events > Help > System Information and highlight the entire contents of that box (screenshot for example).
Paste the contents into a forum reply and be sure to mark “Reply as Private” to ensure support team members and yourself are the only ones who can view the contents of the reply.
Were you able to run through the Testing for conflicts guide? If so, what were the results?
Thanks and take care 🙂
Hi Joyce,
Thank you for providing that information. We are aware of scheduled imports not performing, so I’ll include this forum thread to the bug report. Please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again and let me know if you’ve got any additional questions or comments on this particular issue.
If I can come up with a working fix until we can get a fix included in an upcoming maintenance release, I’ll be sure to let you know. I’ll also then be able to investigate the events which were updated on their source (Google Calendar) are not reflecting on your WP site.
Thanks again and have a good rest of your day. Cheers 🙂
Hi and welcome 🙂
We are aware of the issue relating to the “Near” field not autocompleting. I’ve added this forum thread to the ticket which helps expedite the process of getting a fix included in an upcoming release. I don’t have a precise date when it will be available, but please stay tuned to our Release Notes and the plugin changelogs for more information.
Is this the only issue you’re experiencing at this time? I’m not 100% certain based on your initial thread. Thanks and let me know if you’ve got any additional questions or comments. Cheers!
