[Hunter]

Hey dellydooley 🙂

There are many ways to achieve backing up and restoring your events from one site to another.

One simple way would be to visit Tools > Export and Import in your WP admin dashboard. There are also plenty of backups available in the WP Plugins repository. I personally have had great success with UpdraftPlus Backup and Restoration.

I’d also try researching Google for this kind of information; all we can do is give you general direction on these types of questions. Thanks for reaching out through our support forums and I hope this information helps! Have a good week.

[Hunter]

Lee,

Welcome back to the forums 🙂

Sorry to hear about the issue. The first couple things I can think of would be to read through our Testing for conflicts article and Fixing HTTP 404 errors as well.

Let me know if either of these provide a solution. If not, we’ll continue troubleshooting. Thanks for choosing PRO and have a good week!

[Hunter]

Hey Liz,

Thanks for sharing the system information with me. I don’t see anything alarming or out of the ordinary. I was also unable to reproduce the problems you’re experiencing on my local test environment and we don’t have any logged bugs for other clients experiencing the same issue. This leads me to believe you’ve got either a theme and/or plugin conflict in play.

Unfortunately these types of issues extend beyond the reach we are able to provide through the support forums. The only thing I can think of would be to try running through our Testing for conflicts article again if you haven’t already to help narrow down the conflict.

Sorry I can’t be of more assistance, but I wish you the best of luck in resolving your issue. If you have any more issues, please feel free to create a new thread. Have a great week 🙂

[Hunter]

Liz,

Thanks for getting back to me.

A few questions:

1. When The Events Calendar is activated, your widgets disappear all together when viewing Settings > Widgets in your WP-admin dashboard, correct?
2. Does the problem occur when you have the default WP theme activated?

If yes on both accounts, please share your System Information with me as a private reply and I’ll take a more detailed look.

Thanks for your patience and have a great day 🙂

[Hunter]

Hey Lee,

Sorry to hear about your error. Would you mind opening a new thread in regards to the issue you’re currently experiencing? It helps expedite the process all around. Thanks and I’ll keep an eye out for your new thread.

[Hunter]

Hey Francisco,

Welcome to the forums!

Sorry to hear about your troubles. It sounds like you’ve got a potential theme conflict going on. I recommend reading through our Themer’s Guide and also Testing for conflicts article.

With this information, you should be able to track down the culprit and get started with any customizations needed. I hope this helps and thanks for choosing PRO!

[Hunter]

Hey Abby,

Thanks for your patience. We do try and keep topics separate to avoid confusion; it also helps expedite the process overall. With that said, go ahead and continue with Josh since you’re further along in the conversation. Thanks for choosing PRO and feel free to open a new thread should you have any more questions 🙂

[Hunter]

Welcome back Jed,

First off, thanks for running the gamut for potential causes. Also, please refrain from providing login credentials as we are unable to log into customer sites.

I went to investigate the issue on my local test environment, but it appears the Facebook page in question doesn’t have any upcoming events (as of 2/4/16). Until they have more events listed on Facebook, I won’t be able to troubleshoot the issue.

If you run into any other Facebook pages that seem to running into the same problem, go ahead and open a new thread and either me or one of the other support team members would be glad to assist you.

Sorry we missed the boat on this one! Have a good week and if you’re in the Boise area, check out Treefort Music Festival this March! Rock on 🙂

[Hunter]

Hey Thomas,

Thanks for adding to the UserVoice and thanks for your patience while we worked to resolve the thread. Have a good week and thanks for choosing PRO 🙂

[Hunter]

Hello again Michal,

Does your theme have a folder called tribe-events in it with any template overrides? I suspect you have a theme conflict going on – which unfortunately extend beyond the support we’re able to provide through the forums.

Have you tried reverting back to the default WP theme as recommended in the Testing for conflicts article to see if the problem still occurs? I also recommend contacting your theme author for assistance.

Let me know if that helps and have a good week!

[Hunter]

Hello and thanks for the update,

I followed the link provided and there are obviously conflicts going on from either your theme and/or plugins. These types of issues unfortunately extend beyond the support we are able to provide through the support forums.

As previously recommended, try reading through our Testing for conflicts article.

Sorry I’m not able to provide more assistance and I wish you the best of luck addressing the issue. Have a great week!

[Hunter]

Konrad,

Thanks for linking to the KB article. Unfortunately, that functionality has been removed since ~4.0 – I can see if anyone has time to put together a quick snippet – but can’t give you a 100% answer. One idea would be to visit our UserVoice Feature Ideas and add it to the list if it hasn’t been already.

Another option would be to do a template override. Our Themer’s Guide can help get you started with adding the nav links above the calendar in month view. The specific file(s) you’ll need to look into are in /the-events-calendar/src/views/month.

Good luck with the customizations and thanks for your patience while we work to resolve the issue. Have a good weekend!

[Hunter]

Hey Jed,

Welcome to the forums!

Sorry to hear about the import issues. Before I get into testing the issue myself, would you mind scanning through our Facebook Events Knowledgebase and see if anything in there helps if you haven’t already?

If nothing in there solves the import issue, try the Testing for conflicts article for any potential remedies. If that doesn’t work either, please reply here privately with your System Information and we’ll go from there.

Again, welcome to the forums and thanks for choosing PRO! Have a great weekend 🙂

[Hunter]

Hey John,

That sounds like an awesome time and we are more than thankful to have you showcasing our products to your meetup attendees!

Your best bet would be to reach out through our contact form. These kinds of decisions are made by a different team, but I’m sure they’d love to hear about your proposition!

Thanks again for rocking our products at your upcoming meetup and best of luck getting a license for the giveaway!

Cheers,
Hunter

[Hunter]

Hi Liz,

Welcome to the forums 🙂

I recommend reading through our Themer’s Guide. We provide information on how the plugin works and give more insight on doing customizations.

I’d also check out your settings found under Events > Settings > Display. Try some different options there and see if you’re able to get the sidebars displaying as desired.

Thanks for choosing PRO and have a good rest of your week!

[Author]

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