Extra forward slash in single event page

[martin]

Our main calendar page is /upcoming-shows/ and when the user clicks on the date, it should take them to a single event page with the category slug on /upcoming-show/single-event/ but its rendering /upcoming/-show/single-event/

The Event Calendar settings are correct. Is this an issue with versions not aligning?

[Gwyneth Moss]

I have the same problem. Our single event url slug is ‘eft-courses’ but I was getting the extra slash like yours. I have done a temporary fix changing the slug to just ‘courses’ and the internal links work on our site. Unfortunately external links will now get a 404

[martin]

Unfortunately, as I did not build the site, changing the main slug will need to be accompanied by a lot of link changes, incoming link redirects, etc. If at all possible, we do not want to take that route.

If this is happening to more than one customer, I would think a fix is in development or a workaround is in place.

[Hunter]

Hey @martin and @Gwyneth! I just tried recreating the issue you’re experiencing on a test environment and didn’t run into the problems either of you are running into. Have you tried flushing your permalinks? You can do this by visiting your WordPress dashboard Settings > Permalinks. Hit “Save Changes” and see if this resolves your issue. Let us know how it goes!

[martin]

Hi Hunter,

I did that on the first day just to check and make sure settings were updated. As you can see on the site here, http://www.liverpoollegends.com/upcoming/-show/royal-carribean-cruise-serenade-of-the-seas-2/ – it is not working.

The dashboard is giving me this error: “The page “UPCOMING SHOWS” uses the “/upcoming-shows” slug: the Events Calendar plugin will show its calendar in place of the page.
Edit the page slug or edit Events settings.”

Thanks

[Gwyneth Moss]

I did that too. Just tried again to change the slug from ‘courses’ to ‘eft-courses’ and still get the same problem

[martin]

Hunter,

Btw, forgot to mention the versions of the free vs. premium are 1 different:

1) Event Calendar Version – 4.0.4
2. Events Calendar PRO Version – 4.0.3

[Hunter]

Martin,

I just responded to Gwyneth with a similar answer:

What do you have in your “Events URL slug” and “Single event URL slug” fields found under Events > Settings > General?

Have you tried reverting to the default WP theme and deactivating all plugins? Here are a few things you can troubleshoot that may be causing the issue.

Another article relative to 404 errors worth taking a look at can be found here.

Additionally, the issue you and Gwyneth are experiencing may be caused by different variables even though they have similar outcomes. Every environment is different. But run through those articles and let me know if either does the trick. If it appears the issue is on our end, I’ll get someone from our dev team involved. Thanks for your patience and let me know how things go.

[martin]

Events URL: upcoming-shows
Single Event URL: upcoming-show

[Hunter]

Martin,

Thanks for getting back to me. I just got done testing on my local dev environment using the latest versions of The Events Calendar, Events Calendar PRO, WordPress, and the Twenty Sixteen theme with the slug settings as follows:

Events URL: upcoming-shows

Single Event URL: upcoming-show

I flushed my permalinks. Next I checked my upcoming-shows page and single events pages – both displayed as desired without returning any 404s. An idea worth trying is to give it a minute after saving changes for your permalinks to update. If that doesn’t work, you will need to troubleshoot by following the advice I posted above as I was unable to recreate the issue.

Keep me posted on the progress of your situation and thanks for your patience!

[martin]

Is there a list of plugins that are known to cause issues? The backend of this website is a bit clunky, even for wordpress, and I have deactivated most of the plugins without any change. THere are a few that have not been deactivated, like the Events Calendar plugins and color change category plugin as well as a few others that deal with pics, mp3 audio, etc.

Changing the theme to a default wordpress theme will change the entire look and feel of the site so Im not sure the point of doing that other than to see if that fixes it. If it does, we are still stuck because that doesn’t address the current theme not working properly.

Seeing that the single event pages in question here work when removing that extra forward slash, what plugin/module/theme error/etc could cause this to happen? It seems to me that it should be an easier fix than what Ive been given as fixes. Basically, what you’re saying is that we just need to troubleshoot until we find the problem. But as I did not build it and thus do not know 100% of the site, some of the actions needed to be taken in order to troubleshoot will require additional time to rebuild it back to how it is currently.

Has there not been another user with similar issues? Does anyone else in the company have any ideas? Could I change the single event slug to just /shows/ instead of “upcoming-shows” and solve the issue?

[Hunter]

Hey Martin,

We do have a few articles in our Knowledgebase in regards to theme and plugin conflicts, but based on what you’re telling me it might be best to run through the Testing for Conflicts article in detail. I understand reverting back to the default WP theme and narrowing down the problem can be tedious and frankly annoying, but unfortunately it is out of our scope of support to actually do this for you… all we can do is try and help point you in the right direction.

There are many different reasons as to why you’re experiencing the permalink issues, from your hosting environment, current theme, active plugins, caching, and the list goes on. Did you try waiting a few minutes after updating your Events URL and Single event URL slugs under Events > Settings > General and flushing your permalinks under your WordPress Settings >Permalinks?

Lastly, did you read over the Fixing HTTP 404 errors article I posted earlier? Please try everything I’ve recommended and let me know how it works out.

[Gwyneth Moss]

Hello Martin
If you take the – out of the single event ulr slug then the problem goes away and there is no extra slash in the permalink. Or at least that has worked for me.
I took the – out over Christmas so that the site didnt have internal 404s.
Yesterday I tried putting the – back, flushing the permalinks and waiting, hey presto no problem, but later in the evening the problem came back! So took – out again.
Not had time to read Hunters articles yet or really work through it.
Maybe I’ll just live without the – in the slug. Its better SEO to have it but not crucial.
Like you I am not going to take my site to bits.
The events calendar worked before with my Total theme and cohabited happily with my plugins.
Like you this problem only appeared after the last update on Christmas Eve.
Happy New Year
Gwyneth

[Hunter]

@Martin,

Apologies for the delayed response. After extensive testing and a few similar issues, we’ve logged a bug in regards to this issue. Look out for our next upcoming release and hopefully we’ll have this addressed. I can’t assure it will be in it the next release, but we are taking it as a serious matter and will prioritize accordingly.

Thanks again for your patience while we’ve worked through the troubleshooting process. Hold tight for a fix and we thank you for choosing PRO!

[Lee]

Not having this issue on single events but when the widget shows a recurring event, the URL populates like this – http://experiencehermann.com/hermann/-missouri/-event/dessert-and-wine-pairings-2016/2016-02-13 – and I’m getting a 404.

Please let me know when a fix is available.

Thanks

[Author]

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