[George]

Hey Christopher,

Thanks for reaching out. I’m really sorry to hear about these issues!

Given the nature of these problems, I think it is essential that we tackle them one at a time. Your first issue, with the totally-broken pages, is the first one we should try and resolve, then we will get to the recurring events issues as these two issues could have very different causes and culprits.

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Issue #1

When it comes to the issues you describe here and show in your screenshots, I am truly sorry to see the calendar page render in this way. I cannot recreate this to any degree on my own testing sites, nor do we have any other similar reports of this behavior.

With these facts in mind, it appears that your issue is unique to your site.

The best way I can think to help move forward in resolving this issue, then, is something that I’m sure will be very undesirable from your end, since your site is live and this will affect the live site. However, this is unfortunately the best set of steps I can recommend doing:

1. Activate a default theme like 2012 or 2017.

2. Deactivate every single plugin on your site. Yes, each and every plugin.

3. Reactivate ONLY The Events Calendar on your site. Then go to the events page. Is it still broken?

4. If so, then activate Events Calendar Pro. Is the page still broken after doing so? (It almost certainly would be.)

5. Leave your site in this exact state, with a default theme like 2012 activated and every plugin deactivated (except for literally only the two plugins, The Events Calendar and Events Calendar Pro). Then post here with a link to your calendar page that is broken, and I will work quickly to take a look at the broken page and investigate it with my dev tools. I’ll see if I can identify anything helpful.

↑ To be clear, again, I know this is a disturbance on your live site. However I can assure you I will work as quickly as possible to minimize the amount of time your public-facing live site is in this state. Once I take a look at your events page, I’ll let you know immediately when I’m done doing so, at which point you can put your site back in its production state.

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Issue #2

While we will indeed be focusing on Issue #1 above, just a quick question to get the ball rolling on the recurring-event-related issues: an you share a screenshot of the “Time and Date” section of the edit screen for an event on which these problems occur?

To clarify, this “Time and Date” section is where the recurrence rules are configured. So if you can find a recurring event that has the problem of being very slow, like you describe, share a screenshot of the complete “Time and Date” section of that event to show its complete configuration. Here is an example of what a “Time and Date” screenshot might look like → https://cldup.com/JLJmZjrBFx-3000×3000.png

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Thank you!
George

[George]

Glad to hear it Saffron!

Just to be totally clear so I don’t prematurely close this thread, when you say that everything is sorted out, do you mean just in regards to your wp-config.php file? And so your issues with that error message persist?

Or you mean that the error message itself—and its cause—have been resolved by your host?

Just want to be certain before I close this thread.

Cheers!
George

[George]

This reply is private.

[George]

This reply is private.

[George]

Hey Scott,

A developer on our team, Barry, has helped me dive a bit deeper on this, and we’ve indeed identified a bug. It’s tricky to get it to replicate, but is a valid bug nonetheless and I will update this thread when there is a fix available for it.

There’s no specific ETA for the arrival of that fix yet, but I will post here when there’s news about it! If there’s no post from me, there’s no news—otherwise, stay tuned to this thread to be notified of when a fix is available for the bug you describe.

Sorry for the trouble! Please let me know if there are any other issues or questions I can try to help with.

— George

[George]

Thank you both for the information you’ve provided here. You both mention running Windows server software and this seems to be a commonality among all of the folks reporting this—we’re still working on this, and I apologize for that I don’t have any specific action steps to recommend at this point, but please stay tuned to this thread for further updates!

Sincerely,
George

[George]

Weird stuff, Daan. I’m glad you solved it for now—I will close this thread. If issues arise again though, open a new thread any time!

Thanks,
George

[George]

Hi Ludovic,

To be clear, the “Start” and “End” times are the start and end times of one instance of an event.

So let’s say you have an event where folks meet at a building at 8pm every Monday. They play music for two hours, then leave at 10pm.

In this case, the start time would be 8pm, the end time would be 10pm on the same day. This is one instance of the event — you use the “recurring events” features so that another instance of this 2-hour event gets added to every single Monday.

With the way you are doing things now, you have an event that starts at 16-1-2017 at 8:00. People will show up at the venue at 8:00 on 16-1-2017. But then the end date for your event is 04-01-2018 at 12:00. So this means that people show up at 8:00 on 16-1-2017 and don’t leave the event until 04-01-2018 at 12:00.

Please try making the end date for this event 16-1-2017, so that it is a four-hour event that repeats every Monday instead of a one-year-long event that repeats every monday (which does not make sense, which is why you will have issues with it).

I hope this helps!
George

[George]

Thanks for this information!

To help me continue to investigate this, can you share your site’s information here? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
George

[George]

Hi David,

As noted my reply was intended to help clarify the desired outcome of this thread if it’s not custom coding. You describe being able to code yourself, and just wanting function names, so the first thing I can recommend is to just dive into the code yourself. Simply open our plugins that you want to extend in a code editor, and start reading the code — much of it is well-commented and there’s no better technical documentation than the code itself.

In response to your original three questions, you mention just wanting some simple function names. So here goes:

• Here is some information on accessing categories for events: https://theeventscalendar.com/support/forums/topic/displaying-the-category-name-2/#post-1217046

• When it comes to getting the total number of tickets, this is more tricky, but here is a set of example code showing how to get ticket counts → https://gist.github.com/ggwicz/1926214a50e286182fd13950bc23e17f

• When it comes to getting a list of countries, this is where Hunter’s recommended use of tribe_get_events() comes in. Please cite the guides he shared for this — use tribe_get_events() to get a set of events whose countries you want. Once you’ve got the set of events, access their attached venues (use functions like tribe_get_venue_id() to get Venue IDs). Once you’ve got the venues, use WordPress functions like get_post_meta() to access their various meta information like the Country to which their address belong. This will let you get countries and so you can then do what you’d like with the countries from there on.

In regards to your comments, the one thing I genuinely cannot explain and am deeply sorry for is the length of time it took for a response on this thread. That is a serious problem and is objectively very rare one—if you trawl through our forums, for example, you’ll see that an overwhelming majority of conversations happen on our promised 24–48 hour time scale. I apologize for the lapse in that pace of conversation here.

— George

[George]

Hi @Saffron,

I’m not sure why that is happening with the wp-config.php file — I would recommend asking your web host about this, there may be a permissions error on the server or something similar to that.

Thank you for your patience and persistence with this!
George

[George]

Nice! 😀

Open a new thread any time if other issues or questions arise.

Cheers,
George

[George]

This reply is private.

[George]

Hi Gilbert,

Thanks for some clarification here. Before proceeding, having your system information would be very helpful. You mention not seeing the “help” tab in your site — if you deactivate Events Calendar Pro, does the “help” tab show up?

In any case, try using the steps described here and use them to post your site’s system info here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let us know if you can find that information to post it here! (And if so, please be sure to not remove anything from the info, or omit anything—post the full, complete, un-edited system information if possible)

Thank you!
George

[George]

Thank you for this information, Josh. I’m sorry to hear about this and am working some developers on our team to see if we can figure out why you might be continually getting these memory errors.

I unfortunately don’t have a specific action step or recommendation at this time, but will update this thread as soon as possible based on what our developers say about this.

Thank you!
George

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