The Events Calendar 4.4.0.1 crashes the whole wordpress site (HTTP ERROR 500)

[Philippa Hewett]

Same error as Thomas as link

Reinstalled fresh copies of both plugins on an internal testing site, crashes site on activation of The Events Calendar 4.4.0.1

[George]

I’m sorry to hear about this, Dave! As Geoff noted in that other thread, this appears to be a problem with one of our plugins’ internal libraries, called Tribe Common. We are actively investigating this—I will update this thread with news about these issues.

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In the meantime, can you please clarify how, specifically, you are hosting your website? Are you hosting it on your own server? Are you using a web host? If the latter, which web host: for example, HostGator, Media Temple, WP Engine, BlueHost, Dream Host, A2, GoDaddy, etc. etc. — whatever your host is, specify it by name.

Thank you!
George

[Todd]

Hi. I am in the same boat as Dave. Upgraded T.E.C. yesterday to 4.4.0 then the Pro version, then Tickets and had no problem at all. Today, I got the notice to update yet again to 4.4.0.1 and since I have been having issues with T.E.C. update within the WP Admin panel (get the maintenance screen that won’t go away [.maintenance]), so I do these plugin updates manually by replacing the respective plugin folder. As soon as I activate the base events calendar plugin, I get the 500 error. So, I replaced ONLY the ‘common’ folder from a previous version (4.3.2) and was able to get the core plugin to work. Then I tried to activate the Pro plugin and got the 500 error.

George, can someone at Tribe either send us a link to the last version of each (core and pro) so that we can get our sites back again or put the link on our subscriber’s downloads page and revert until a fix becomes available?

We, the City of Havelock NC, are hosting our own WP site on a Windows virtual server. I am using PHPMyAdmin 4.5.3.1 and are running IIS 7.5.

Thanks,
Todd Jachimiak, Network Admin/Webmaster
City of Havelock, NC
http://www.havelocknc.us

[Philippa Hewett]

We are self hosting on Windows, Apache 2.4.25, PHP 5.6.29

[George]

Thank you both for the information you’ve provided here. You both mention running Windows server software and this seems to be a commonality among all of the folks reporting this—we’re still working on this, and I apologize for that I don’t have any specific action steps to recommend at this point, but please stay tuned to this thread for further updates!

Sincerely,
George

[Philippa Hewett]

Hi George,

I think you may be right about the Windows connection, I rather belatedly cloned a production site suffering the problem to a LAMP setup on my desktop, and there are no problems updating to 4.4.0.1.

Dave

[George]

Indeed, Dave—the Windows pattern has emerged super clearly. Our developers are still actively working on this, and some progress is being made here.

Stay tuned!
George

[Nico]

Hey,

I’m reaching out to let you know that we just released a fix for this issue. Please update the plugins to version 4.4.1 (4.4.1.1 for The Events Calendar) and let us know if this actually makes the issue right in your site.

More details on the release → Maintenance Release: The Events Calendar and Event Tickets 4.4.1, plus premium add-ons

Best,
Nico

[Philippa Hewett]

Hi Nico, I’ve tested 4.4.1.1 on a couple of testing sites and problem fixed! Many thanks 🙂

Dave T

[George]

Glad to hear it Dave! 😀

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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