After activating prod domain, plugin saying "key is out of installs"

[Scott]

Hello,

I recently just launched my website. While building it, I was using the default domain that was provided to me by my server provider (WPEngine). Once everything was ready to launch, I redirected the WPEngine default domain to my custom domain name through DNS.

After doing so I am receiving the following message, “You have entered a license key for Event Tickets Plus but the key is out of installs. Visit the Events Calendar website to to manage your installs, upgrade your license, or purchase a new one.”

This should not be happening, as it is the same WordPress installation. The only thing that was changed was the DNS to show the user on the front-end.

Has anyone seen this before? Is this error message going to limit functionality of the purchased plugin? If so, how do I connect it from my old WPEngine domain, which is on the account, to the new one?

WPEngine Domain: aipip.wpengine.com
Domain: aipip.com

Thanks in advance.

[George]

This reply is private.

[Scott]

Hi George,

That fixed it! Everything looks good now on our end.

Thanks for the help!

-Zach

[George]

Nice! 😀

Open a new thread any time if other issues or questions arise.

Cheers,
George

[Author]

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