500 Error Viewing Calendar mode Front End

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  • January 10, 2017 at 8:41 am #1215929
    Josh
    Participant

    While trying to view the calendar mode on the front end i get a 500 server error pasted below. I get this no matter what we set the php or WP_MEMORY to. I can view a list of events but even using calendar shortcode produces this result. please help us resolve this.

    AH01071: Got error ‘PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 64 bytes) in /var/www/vhosts/villagecrier.info/httpdocs/wp-includes/wp-db.php on line 1841\n’

    This happens with NO OTHER PLUGINS enabled using updated default theme.

    January 11, 2017 at 8:38 am #1216662
    George
    Participant

    Oh no! I’m sorry to hear this Josh—I’m also a little confused about why this would be happening in a way that does not respond to any increase of the WP_MEMORY sizes.

    Since the error is seemingly not responding to increased allotments of WP memory, this may indicate another issue on your site. With this in mind, can you address the following questions?

    1. How are you hosting your website, specifically? Are you hosting it on your own server? Are you using a web host? If the latter, which web host: for example, HostGator, Media Temple, WP Engine, BlueHost, Dream Host, A2, GoDaddy, etc. etc. — whatever your host is, specify it by name.

    2. Can you please open a support ticket with your web host? There may be a server-side issues here that they can identify and offer insight on / help with. Let us know if you can do this and, if so and if you get a response quickly, what they say about these issues.

    3. Finally, can you clarify when this started happening? Was it working fine for weeks on end, then you updated our plugins yesterday and things broke? Whatever the history is of our calendar plugins on your site, and of this specific error, let us know!

    Thank you,
    George

    January 11, 2017 at 9:00 am #1216682
    Josh
    Participant

    I do host my own sites at linode. I use Plesk and am fairly proficient with it and Linux. There were no updates applied when the calendar broke, which is what is killing me..

    January 12, 2017 at 6:12 pm #1217818
    George
    Participant

    Thank you for this information, Josh. I’m sorry to hear about this and am working some developers on our team to see if we can figure out why you might be continually getting these memory errors.

    I unfortunately don’t have a specific action step or recommendation at this time, but will update this thread as soon as possible based on what our developers say about this.

    Thank you!
    George

    January 27, 2017 at 4:52 am #1225028
    Nico
    Member

    Hey,

    I’m reaching out to let you know that we just released a fix for this issue. Please update the plugins to version 4.4.1 (4.4.1.1 for The Events Calendar) and let us know if this actually makes the issue right in your site.

    More details on the release → Maintenance Release: The Events Calendar and Event Tickets 4.4.1, plus premium add-ons

    Best,
    Nico

    January 27, 2017 at 7:29 am #1225143
    Josh
    Participant

    The update did not solve my issue 🙁

    January 27, 2017 at 11:16 am #1225336
    George
    Participant

    I’m sorry to hear that, Josh!

    We are still not able to reproduce this problem, and have no other reports of it at this time from other customers, so there may be a unique and problem with your specific hosting setup or other website details.

    1. You posted your system information before. Can you post it another time here, now that you’ve updated the plugins? Just curious to see if anything has changed there. (For reference on sharing that information, check out this guide → https://theeventscalendar.com/knowledgebase/sharing-sys-info/)

    2. Do these problems only arise when Events Calendar Pro is activated alongside The Events Calendar? Or if you deactivate Events Calendar Pro, does the front-end calendar render fine?

    3. Do these problems happen EVERY SINGLE TIME you try accessing the main /events/ page? Or only some of the time?

    4. How many events do you have on your site, roughly? Do you have hundreds per month? Thousands per month? A handful per week? One or two per month? Whatever estimate you can provide for the volume of events on your site, let us know!

    Thanks,
    George

    February 18, 2017 at 8:35 am #1241103
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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