[George]

Okay Scott—we have refunded your renewal of the three-seat Business License. You can proceed with grabbing a new Personal License any time if you would still like to do that.

Cheers!
George

[George]

Glad to hear it!

Cheers,
George

[George]

Cheers! 😀

[George]

Glad to help, Lindsay! Open a new thread any time if other issues or questions arise. 😀

— George

[George]

Glad to hear it, @Trevor! Cheers! 😀

[George]

Thank you for this information!

I took a look at the logs you posted but unfortunately have not thus far been able to conclude anything from that information.

You mention hosting with GoDaddy—given the nature of this server error at this point, I would encourage you to open (or have your client open) a support ticket with GoDaddy about these errors. They may be able to help identify a specific culprit for these problems.

In the meantime I am going to see if any developers on our team would be able to assist me on this issue.

I’m sorry for not having a specific answer at this time — stay tuned to this thread for updates about these issues!

Sincerely,
George

[George]

Hey Leonard,

Thanks for reaching out!

The Year View is something we’re still actively working on—it does not exist yet, and it’s not possible to have one without extensive custom coding far beyond the scope of support we can provide. 🙁

Sorry to disappoint! We’re hoping to have the Year View be a reality by the end of the year, though this is a very general estimate and I don’t have a specific estimate for when the Year View will arrive.

I will update this thread when the Year View is available, no matter how far away it is from now.

Please let me know if there are any other issues or questions I can try to help with.

Cheers,
George

[George]

Hi Kate,

Thanks for reaching out. Your system information shows your site’s running version 4.2.7 of The Events Calendar and version 4.2.6 of Events Calendar Pro—the [tribe_event_inline] shortcode is a feature new to version 4.4 of Events Calendar Pro.

So please first update The Events Calendar to version 4.4.0.1, then update Events Calendar Pro to version 4.4. Once you’ve done this, if issues persist, then indeed share the link to the password-protected post and the password for it.

Also, I would recommend going into the wp-admin edit screen for that password-protected post and viewing its content in “Text” mode instead of “Visual” mode—then copy the full, un-edited contents of the “Text” mode content of the post, and paste it into a Gist at http://gist.github.com; then share a link to that Gist here.

All of that information should help us determine the reason the shortcode isn’t rendering.

Let us know what you find!

Thanks,
George

[George]

Hey Scott,

I’m really sorry to hear about this fatal—I don’t see this myself, and we’re not seeing other reports of this from other customers, so I’m a bit stumped as to why this is happening.

I’ve reached out to our developers to see if we can figure out what’s happening here—I will keep this thread updated with news based on what they say and determine.

I’m glad you’ve got a temporary solution that’s working now—stay tuned for more information on this!

— George

[George]

I’m sorry to hear about this, Cintia!

Can you clarify the following details:

1. When did these issues start happening, specifically? Was everything totally fine for a lone time, then you just updated the plugins recently and then the issues started happening?

2. How are you hosting your website, specifically? Are you using a web host like GoDaddy, MediaTemplate, BlueHost, DreamHost, etc.? If so, which web host specifically?

3. A server log is mentioned in the messages you posted — do you have access to this server log? If so, can you copy and paste the full contents of the server log into a Gist at http://gist.github.com and then share a link to that Gist here in your response?

↑ The information these questions will hopefully surface will help us try and isolate the cause of the problems.

Thank you!
George

[George]

Hey @Ludovic,

Unfortunately an event must always have a start date and end date. There is no way to not have this. To have an event happen every Monday from 8pm to 10pm, you would make one event with a start time of 8pm and end time of 10pm, then set it to recur weekly and end “never”.

If you want to hide those end dates/end times, can you share a link to page on your site where the end date/time is visible, but where you want it to NOT be visible? I will take a look and try to recommend CSS to hide that there on that type of page.

I hope this information helps!
George

[George]

Hi Gary,

I would recommend heading into your site’s wp-admin and heading to Events → Settings → Display. Once there, you should see an option called “Events template”. Try out every single template option available there—after each template option, save your changes and then take another look at the page and see if the sidebar is gone.

If none of the templates work, then I would recommend adding CSS like the following to the bottom of your theme’s style.css file:


body.post-type-archive-tribe_events main.l-content {
width: 100% !important;
}

body.post-type-archive-tribe_events .default_sidebar {
display: none !important;
}


☝️ This should help. We won’t be able to provide further assistance with custom coding, so if you want to further refine this custom code you would have to take the reins on doing that on your own—but I hope this helps you get started!

Cheers,
George

[George]

Hey @Jamesstaub,

While our ability to assist with custom coding-related questions is limited, I hope I can point you in the right direction on this and help you move forward with your goals.

I would recommend using a WordPress core function here directly, instead of our plugins’ own internal helper functions. Specifically I would recommend the wp_get_object_terms() function, which you can read about here → https://codex.wordpress.org/Function_Reference/wp_get_object_terms

This function lets you get a lot more control over the specific term data you need or want. So you could do something like this, for example:


$event_cats_args = array(
'orderby' => 'name',
'order' => 'ASC',
'fields' => 'all'
);

$event_cats = wp_get_object_terms( $event_id, array( 'tribe_events_cat' ), $event_cats_args );


↑ With this code, the $event_cats should contain term data for all of the terms attached to the specified event.

You can var_dump() the $event_cats variable and read the WP Codex guide I shared above to learn more about all of the term data you have and how to use it. Here’s an example that just echos a list of category names on an event, with no HTML or links, etc.:


// Assume $event_id exists from somewhere above in this hypothetical code.

$event_cats = wp_get_object_terms( $event_id, array( 'tribe_events_cat' ) );

if ( empty( $event_cats ) ) {
return;
}

if ( is_wp_error( $event_cats ) || ! is_array( $event_cats ) ) {
return;
}

// Echo the names of the categories attached to this event.
foreach( $event_cats as $cat ) {
echo esc_html( $cat->name ) . '<br>';
}


You’ll have to take the reins from here, but I hope this helps! 😀

— George

[George]

Hey @Math,

1. What is that status of the Order for this ticket in WooCommerce? You can see this in your WooCommerce “Orders” list. Is that order marked “Complete” for example? Or is it “Processing”?

2. Next, you mention seeing other folks having threads with similar issues. Can you share links to those threads you saw? I’m just curious because I haven’t seen threads about this issue myself yet, but want to make sure I see them!

Cheers,
George

[George]

Sorry to see this, Urs!

I cannot recreate these issues, so here is what I would recommend doing:

1. Activate a default theme like Twenty Twelve or Twenty Seventeen on your site. When one of these themes is activated, do you have the same issue with the double content?

2. If so, then proceed with the complete set of troubleshooting steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ After EACH STEP in that process, check back on your issues and see if anything improves along the way.

Let us know what you find! 😀

Thanks,
George

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