Inline shortcode doesn't work

[Kate]

We are trying to use the inline shortcode but it prints as text. I have a password-protected test page to show you the issue and can reply with that info when you follow up on this ticket.

I have not deactivated plugins or switched to the default theme because this is a live corporate site with tons of traffic. I submitted a separate ticket about your dev/staging licensing not covering the staging sites from our host, WPEngine. This is greatly crippling our ability to troubleshoot this problem.

[George]

Hi Kate,

Thanks for reaching out. Your system information shows your site’s running version 4.2.7 of The Events Calendar and version 4.2.6 of Events Calendar Pro—the [tribe_event_inline] shortcode is a feature new to version 4.4 of Events Calendar Pro.

So please first update The Events Calendar to version 4.4.0.1, then update Events Calendar Pro to version 4.4. Once you’ve done this, if issues persist, then indeed share the link to the password-protected post and the password for it.

Also, I would recommend going into the wp-admin edit screen for that password-protected post and viewing its content in “Text” mode instead of “Visual” mode—then copy the full, un-edited contents of the “Text” mode content of the post, and paste it into a Gist at http://gist.github.com; then share a link to that Gist here.

All of that information should help us determine the reason the shortcode isn’t rendering.

Let us know what you find!

Thanks,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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