Need to just buy another license but ended up renewing

[Scott]

How can I fix this?

[George]

Hi Scott,

Sorry for the trouble here.

We can totally help out, no worries. Can you please clarify the following details:

1. What is the new license that you want to have?

2. The renewal you purchased was for your Events Calendar Pro Business License. Can you confirm if you would like me to refund this order, which would then make this Events Calendar Pro Business License expired?

Thanks!
George

[Scott]

We had a 3 license purchase and I wanted to by 1 additional license for the Calendar Pro not do the renewal of the 3 license purchase.
We wanted 1 additional license to make a total of 4.

The renewal wasn’t due yet it still had close to a year.

[George]

Okay Scott—we have refunded your renewal of the three-seat Business License. You can proceed with grabbing a new Personal License any time if you would still like to do that.

Cheers!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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