Spinning ball if doom and loss of format and recurring events

[Christopher Stratman]

2 issues –

The site is WisconsinHotRodRadio.com It is hosted on WP Engine and we are using Sucuri CloudProxy. I am using The Events Calendar 4.4.0.1 and PRO 4.4. PRO is currently deactivated as it was going hay-wire with recurring events.

1 I do not know how to technically describe what is going on so attached are a couple screen shots. There is a continually spinning wait thingy and the page has lost its formatting.

This has begun since the update. What is interesting is that it is not on every desktop machine and every browser mostly Chrome. It is also happening on every Chrome browser iPhone or Droid that we have tried.

I have done the switch to 2016 theme and turn off all of the other plug-ins but got the same results. I am hoping this has been seen before and someone can guide me to what it is that I am looking at.

2 Recurring events or continuous events drag the site to a halt. I have had to turn Pro off to get the site going again. Any suggestions?

[George]

Hey Christopher,

Thanks for reaching out. I’m really sorry to hear about these issues!

Given the nature of these problems, I think it is essential that we tackle them one at a time. Your first issue, with the totally-broken pages, is the first one we should try and resolve, then we will get to the recurring events issues as these two issues could have very different causes and culprits.

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Issue #1

When it comes to the issues you describe here and show in your screenshots, I am truly sorry to see the calendar page render in this way. I cannot recreate this to any degree on my own testing sites, nor do we have any other similar reports of this behavior.

With these facts in mind, it appears that your issue is unique to your site.

The best way I can think to help move forward in resolving this issue, then, is something that I’m sure will be very undesirable from your end, since your site is live and this will affect the live site. However, this is unfortunately the best set of steps I can recommend doing:

1. Activate a default theme like 2012 or 2017.

2. Deactivate every single plugin on your site. Yes, each and every plugin.

3. Reactivate ONLY The Events Calendar on your site. Then go to the events page. Is it still broken?

4. If so, then activate Events Calendar Pro. Is the page still broken after doing so? (It almost certainly would be.)

5. Leave your site in this exact state, with a default theme like 2012 activated and every plugin deactivated (except for literally only the two plugins, The Events Calendar and Events Calendar Pro). Then post here with a link to your calendar page that is broken, and I will work quickly to take a look at the broken page and investigate it with my dev tools. I’ll see if I can identify anything helpful.

↑ To be clear, again, I know this is a disturbance on your live site. However I can assure you I will work as quickly as possible to minimize the amount of time your public-facing live site is in this state. Once I take a look at your events page, I’ll let you know immediately when I’m done doing so, at which point you can put your site back in its production state.

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Issue #2

While we will indeed be focusing on Issue #1 above, just a quick question to get the ball rolling on the recurring-event-related issues: an you share a screenshot of the “Time and Date” section of the edit screen for an event on which these problems occur?

To clarify, this “Time and Date” section is where the recurrence rules are configured. So if you can find a recurring event that has the problem of being very slow, like you describe, share a screenshot of the complete “Time and Date” section of that event to show its complete configuration. Here is an example of what a “Time and Date” screenshot might look like → https://cldup.com/JLJmZjrBFx-3000×3000.png

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Thank you!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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