[George]

Hey Lee,

We unfortunately don’t have any materials of that type, per se. The best resources we have are as follows:

• The Technical Docs on this site.
• The Knowledgebase on this site.
• The plugin code itself. Not being trite here—what I mean more specifically is this file within The Events Calendar:

the-events-calendar/src/Tribe/API.php


☝️ This file is the closest thing we have to an API for our plugin. Each function is listed there with some documentation and comments on each one. It should be helpful.

Best of luck with your customizations!
George

[George]

The best thing I could recommend in the meantime is to manually “Mark as Completed” any WooCommerce orders that show up in your wp-admin as “Processing” or “Pending”.

Check out the “Setting and Configuration” Section of this document for a glimpse at a way to try and get WooCommerce to do this automatically: https://docs.woocommerce.com/document/woocommerce-order-status-control/#section-4

↑ Aside from this method, unfortunately there is not much that can be done. Our developers are working hard on trying to identify the problem and then get started on fixing it.

Let me know if the “Marking Orders as Completed” steps seem to help things at all.

Sorry for the trouble here!
George

[George]

I’m sorry to hear that, Josh!

We are still not able to reproduce this problem, and have no other reports of it at this time from other customers, so there may be a unique and problem with your specific hosting setup or other website details.

1. You posted your system information before. Can you post it another time here, now that you’ve updated the plugins? Just curious to see if anything has changed there. (For reference on sharing that information, check out this guide → https://theeventscalendar.com/knowledgebase/sharing-sys-info/)

2. Do these problems only arise when Events Calendar Pro is activated alongside The Events Calendar? Or if you deactivate Events Calendar Pro, does the front-end calendar render fine?

3. Do these problems happen EVERY SINGLE TIME you try accessing the main /events/ page? Or only some of the time?

4. How many events do you have on your site, roughly? Do you have hundreds per month? Thousands per month? A handful per week? One or two per month? Whatever estimate you can provide for the volume of events on your site, let us know!

Thanks,
George

[George]

Really sorry to see this, Jim.

There seems to be an issue unique to your website and/or your webserver—we cannot recreate this issue and have no other reports of it.

There are two things worth clarifying:

• The presence or absence of a license key makes no effect on plugin functionality whatsoever. The license keys only sign up your domain for updates and support, so while these license key issues will prevent your site from using the one-lick auto updates within your wp-admin, there will not be any affect on actual plugin functionality.

• Next, while these license key issues will prevent your site from using the one-lick auto updates within your wp-admin, you can always perform manual updates per the instructions here: https://theeventscalendar.com/knowledgebase/manual-updates/

↑ Just wanted to clarify these facts!

---

Now, with the above details in mind, I would recommend:

1. Manually update The Events Calendar on your site to version 4.4.1

2. Manually update Events Calendar Pro on your site to version 4.4.1

3. Try the license key again.

4. If issues persist, then deactivate every single plugin on your site except for only The Events Calendar and Events Calendar Pro. These should literally be the only two plugins active on your site.

5. Try the license key again—any progress/improvements?

6. If not, then leave all plugins except TEC & ECP deactivated, and then activate a default theme like Twenty Twelve or Twenty Seventeen.

7. Once this theme is activated, try the license key again—any progress/improvements?

I’m sorry for the trouble here, but these steps are the only ones I can think of at this time to help reveal the source of the problem.

Thanks for your continued patience and persistence,
George

[George]

When i activate my original theme every thing works but when i activate the child theme that’s when the problem appears.

↑ Thanks so much for your testing here, @Math!

The findings you report above confirm that the issue is from within your Child Theme.

We do not make your child theme nor have access to it, so the best step I can recommend is to contact the creator of the child theme and ask them to investigate why their theme is breaking the Community Events form.

Please keep us posted on what you find!
George

[George]

Thanks for doing so!

We’ve confirmed a bug with some of this with our own plugins, too, so we are actively investigating that and I will keep this thread updated with news about our own investigating and any forthcoming bug fixes.

— George

[George]

This reply is private.

[George]

This reply is private.

[George]

Hey Joshua,

Community Events and Community Tickets would indeed work well in terms of letting the community submit events and letting event organizers other than yourself manage the ticket sales of their own events and such.

Please note, however, that once community-submitted events exist on your site, they behave the same way as “regular” events. And so in terms of permissions and and user/admin access to the events and their corresponding tickets/attendees, it’s the same as I described above.

---

If it’s tricky to gauge how exactly things will work for you, please note that we have a thirty-day no-questions-asked refund policy which you can learn about and take advantage of here: https://theeventscalendar.com/knowledgebase/refund-policy/

And so you may find it best/easiest to just try out our plugins firsthand and tinker with them. If it’s not a good fit, no worries: just request a refund within 30 days from the date of purchase using the link above and we’ll refund 100% of your funds.

Please let me know if there are any other issues or questions I can try to help with.

Cheers,
George

[George]

Glad to hear it—thanks for sharing! 😀

Cheers,
George

[George]

Thanks Josh.

That version of our plugins is out-of-date, so my first recommendation here would be as follows:

1. Update The Events Calendar to version 4.4.1 on your site.

2. Update Events Calendar Pro to version 4.4.1 on your site.

3. Update WordPress itself to version 4.7.1 if it’s not already at that version.

4. Have another look at these issues and let us know if they still persist in the same way.

Thanks!
George

[George]

Thanks for your feedback Sabrina. Both types of content are very different from each other (the Knowledgebase long-form articles, the Technical Docs a literal code reference), so this is what informed our decision to separate them as they’re separated thus far.

But your feedback is appreciated and there may be a better way we can separate these content types and make it more clear which would serve a certain query more effectively.

I will close this thread for now—but feel free to open a new thread any time if other issues or questions arise.

Sincerely,
George

[George]

Thanks for confirming that this update has been successful thus far in addressing these fatal errors, folks!

With this feedback in mind (and feedback from other threads confirming the same successes), I will close this thread for now.

Please feel free to open new threads any time if other issues or questions arise.

Cheers, and thanks all for your patience!
George

[George]

Hey @Ventrice,

Thanks for the clarification here. It totally makes sense, and I’m trying to think of a way to facilitate the updating of all of the event information without you having to do it manually.

I’m not able to recreate this problem, however, so that’s one issue here.

There are two main courses of action I can think of here—neither is ideal, so I do apologize for that and for the general trouble here. But here are some thoughts about how to proceed:

• The first option here would be to manually go through any affected event with these issues and do what you say you (understandably!) don’t want to do: update each affected event’s rules and save the changes. I understand this is far from ideal but is an effective method for updating the event data on your site.
• The second option I can think of would be to sit tight and let us take some time to first see if we can even recreate your issues. If we can recreate your issues, then we can possibly identify the cause for this issue and write a code snippet that you can use on your site which would help with this update process and do it automatically for you, so you don’t have to manually update each event.

If you’re interested in the second option above, then as noted this could unfortunately take some time—several business days, at least. (It’s Friday as I type this, so the weekend coming up is another thing to factor into the timeline for this).

Also, if you’re interested in the second option there, it would be very helpful for us if you could share an export of your site’s database with us. This will let us test with basically the exact same information you have, which will help us make an effective solution.

If you’re not familiar with getting a database export for your site, you should be able to contact your web host’s support team and request one—they’ll either provide one for you or list exact steps for doing it on their platform.

Once you have the database export, you can upload it to a site like Google Drive, or Dropbox, or something similar—then share a link to this publicly-downloadable file and we’ll download it.

Just be sure to post that link in a “Private Reply” here on the forums so that only you and us on the support team can access it. 🙂

Apologies for the length of this reply—just wanted to cover what options there are and what implications each option has on your time.

Let us know how you’d like to proceed!

Sincerely,
George

[George]

Thanks for your patience with all of this, Scott!

Glad to hear things are working again.

I’ll close this thread for now, but feel free to open a new thread any time if other issues or questions arise.

Cheers,
George

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