[George]

Hey Joe,

The following CSS should help if placed at the bottom of your theme’s style.css file:

.tribe-events-list-widget .entry-title {
    padding-left: 0;
}

Let us know if this helps!

Cheers,
George

[George]

Hey Sharad,

I’m glad you’ve made some progress here! Sorry more issues popped up, but the payU issue you mentioned is a confusing one – if things work fine in the Test mode, there may something specific to how you’ve configured payU on your site, or with your payU account. Have you found other people with similar issues? I’d recommend contacting both the WooCommerce payU add-on support, and payU’s support itself.

In the meantime, your question about moving the ticket form is something you can take more squarely into your own hands. It will unfortunately require a bit of customization – the simplest way to do this is to make a custom version of the single-event.php file in your theme, which you can learn how to do here → https://theeventscalendar.com/knowledgebase/themers-guide/

Once you have a custom version of that file in your theme, look for a line of code that looks like this:

<?php do_action( 'tribe_events_single_event_after_the_meta' ) ?>

If you move that code around the file to where you want, the ticket form should generate wherever you move this.

Play around with this and see if it helps!

Cheers,
George

[George]

Hi Alonso,

Thanks for clarifying the issue here – unfortunately, it is not possible to modify how Facebook displays that event information. The only way to ensure an event on Facebook displays the correct start and end dates prominently is to actually create a Facebook Event version of the original WordPress event.

Let me know if this helps! Sorry if it’s a disappointment.

Cheers,
George

[George]

Hey Peter,

You can send over the theme .zip by uploading it to a download site like Dropbox, or http://ge.tt, or something similar – just be sure to check the “Set as Private Reply” option for the reply that has that link, so that only you and us here on the support team can actually see the link for that premium product 🙂

As for the comments from your developer, just to be 100% clear, he means this bit of code here?

Array.prototype.unique = function() {
   return this.filter(function(value, index, array) {
       return array.indexOf(value, index + 1) < 0;
   });
};

I just want to be clear on that because this is a huge step forward in resolving this issue, if simply removing that code resolves things here. Let me know, and share a .zip of the theme if you can.

Peter – thanks for relaying stuff back and forth between us here. I know how frustrating issues like this can be so your patience is really appreciated. Thank you!

Hopefully we can get things working. 🙂

Cheers,
George

[George]

Hey Carol,

Sounds good, keep us posted on what you find with those tests. If you’re comfortable diving into your site files, your wp-config.php should be right in the main directory of your site – you can also definitely contact your web host’s customer support for help on locating this if you’re not sure where to look.

However, I think for now the most fruitful thing to do is to run through those steps one-by-one.

Keep us posted Carol, and thanks for being patient with this issue. I’ve been in your shoes before and understand how frustrating it can be when things don’t work, so hopefully we can figure out a resolution here promptly!

Thank you! 🙂
George

[George]

Hello,

Editing wp-config.php does indeed require going beyond the admin editor and diving into your site’s file structure. If you’re not able to do this, no worries. The next best thing I can recommend is to proceed one-by-one through each of the following steps, and report back on your findings for each one:

1. What version of WordPress are you running on your site?
2. If you go to “Settings > Permalinks” in your WordPress admin area and click “Save Changes”, without actually changing anything, does this issue improve at all? This little trick just refreshes the permalinks on your site, which may help here.
3. If the “fix” in #2 here does not help, please run through the steps outlined in this article → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. What do you find by doing these steps?

Sorry for your frustrations here Carol. These three action steps here are the best troubleshooting steps we can take from here, and might be extremely helpful in learning what’s causing your issues.

Let us know what you find!

Thank you,
George

[George]

Hi Catherine,

It is not the same code, it is very slightly different and uses an ID selector instead of a Class selector.

Most importantly: do NOT add this to single-event.php. Please place that code at the bottom of your theme’s style.css file – remove any remnants of it from single-event.php.

[George]

Hey Dan,

Sorry about your troubles here. If you head to line and file of reported in those errors on your sidebar, do you indeed find what the error is reporting – an empty instance of the PHP include() function?

If so, that would be quite odd, but it could have accidentally gotten in there from some customizations or, who knows, a mix-up of files when uploading or something.

If you don’t find such code, that could indicate some other interesting possible problems here, and we can continue investigating from there…

Let us know what you find!

Thanks,
George

[George]

Hey Niall,

Hm, sorry for your issues here. I’m curious, have you tried adding content to that “HTML Before Event Content” options field anyway, and saving the changes? If so, what did you find? If not, would you be willing to try this right now?

I ask about being “willing to try” because if this is an issue related to that option, which lives in the database, then it’s possible that saving the option could empty that option, thus deleting that HTML. In case this happens, however, I’ve gone ahead and copied that existing HTML into a Gist here for reference and backup → https://gist.github.com/momnt/34ae85255c9cd3722857

— George

[George]

Hey Eusebiu!

This is possible with a bit of code customization.

There are in fact several ways to go about doing this, but I came up with a simple one that you can just drop into your theme’s functions.php file.

Though my solution is admittedly not very pretty or elegant, it works really well for me – check out the code here → https://gist.github.com/momnt/90af014ea54e213fd69c.

That made my default ticket values look like this on page load → https://cloudup.com/cCkzv0u1rJ2

Try it out, and let us know if it helps! 🙂

Cheers,
George

[George]

Hi Sven,

There are many questions here, so I’ll try to address them in order to keep things organized:

In the photo view, is it a built-in way to display in each event entry, via the plugin configuration or some templating, a list of the categories and tags associated with the event entry?

You can definitely do this with some custom templating, which is quite simple. While we do not offer any support for customizations here on the forums, we do have some pretty extensive documentation on how to make custom views fro events from right within your theme → https://theeventscalendar.com/knowledgebase/themers-guide/?source=tri.be

Once you learn the basics of customizing Events views with that, you could then use our function tribe_get_event_categories() however you’d like to display those categories – learn more about this function here → https://theeventscalendar.com/function/tribe_get_event_categories/

Also, my client would like those categories and tags to act as links to the related category or tag page for other events in the same category or tag scope. Do you have that built-in?

Yes, this is default functionality for events tags and categories.

Is the calendar fully translated or translatable (via .po, .mo files, or any other way) in french?

Yes. You can see all available translations here → https://theeventscalendar.com/knowledgebase/available-translations/

Is it possible in the filter bar to display a hierarchy of categories and their subcategories rather than a flat list?

I don’t quite know what you mean by this, but if you’re referencing our Filter Bar add-on specifically, you may be able to find your answer by looking at screenshots and the video for it here → https://theeventscalendar.com/product/wordpress-events-filterbar/

If this information doesn’t help, can you clarify exactly what you mean here?

In the community events plugin, are entries submitted to an editor or logged in user role so it is filtered before publication? [is it] possible to have submissions without having the submitter to login first. I searched your documentation and it seems this need is adressed by the community events plugin. Could you confirm this to me?

Yes, we have an option called “Allow Anonymous Submissions” that you can check if you would like this functionality, it will allow submissions from anyone who visits your site regardless of whether or not they have an account or are logged in, etc. → https://cloudup.com/cnE0O-jpziA

Hello, last thing, i saw somewhere (i can’t find it again) that you apply a different price per year after the first year if the licence is bought again. Could you give me details about your price policy for licence renewal and grouped byings if you have one : like do you apply reductions if more than one product is bought in the first year or the years after that?

While there are no discounts for group buying, for any license, the renewal discount is 30% off the original price.

Let us know if we addressed everything here Sven, cheers! 🙂
George

[George]

Hey Carl,

Thanks for reaching out and for trying out our plugins! I’m sorry you’re having trouble here, but am curious about what you wrote about how you’ve added multiple prices for your events:

for my events i have created as a varible product and created an attribute call price with the following category – Super Supreme,Diamond,Vip,General and in the variable product i have put in different price base on the variation

Can you take a screenshot of this configuration in your admin on one of your events where you’ve done this?

Getting multiple ticket prices should be as simple as clicking “Add New Ticket” in the Woo Tickets meta box on an event’s admin page, like in this screenshot → https://theeventscalendar.com/content/uploads/2013/02/woo-backend-1st-480×320.png

Simply fill out the information for a new ticket, save it, then add a new one, and create a ticket with a specific price for each “level” of ticketing price you’d like.

Let us know if this helps, and if you can take a screenshot of your current Woo-Tickets section on an event on your site.

Thanks,
George

[George]

Hey Catherine,

I’m very sorry about that, the code I was trying to share was the following:

#tribe-events-content.vevent.hentry {
    padding: 2em !important;
}

As for the tooltip, the CSS that was keeping them hidden is not from any venue-related code shared by Gustavo or otherwise – it’s possible another theme update or plugin or something else made this CSS only start taking effect recently, causing the apparent problems, but it was something emanating from your theme’s core stylesheets that needed to be overridden. Similarly, there isn’t anything in Gustavo’s code that would alter the appearance of single events.

The code above should help with the single events display, but if not, leave the CSS itself at the bottom of your theme’s style.css file and let us know when you’ve made those changes. We’ll take a closer look at the styles live and see why they’re not taking hold.

Finally, for now, can you also let us know if you re-activate Gustavo’s original code solution? And what you find?

Thanks for your continued patience here,
George

[George]

Hey Alonso,

Thanks for reaching out to us! Unfortunately, I’m not 100% clear on exactly what you’re trying to do – can you clarify exactly what your goals are here?

For example, are you trying to just change the display of the date information that already shows up in places like where I point out in this screenshot? → https://cloudup.com/cPZGKt1jJz2

Or are you trying to add the dates in front of events in other views? If so, can you take a screenshot of where you’re trying to get the dates to show up?

Sorry for the misunderstanding here! Let me know some more detail here and we’ll try to give you a better answer 🙂

Thanks,
George

[George]

Hi Joe,

You can align text on widgets and anything else on your site often with just a bit of custom CSS, and while customizations like this are technically outside the scope of our support forums, if you share a link to a location on your site where we can see the widget you’re describing live, we may be able to offer some example CSS to help you get things looking snazzy 🙂

Share a link and we’ll take a closer look! And finally: no, upgrading to PRO would not affect this issue.

Cheers,
George

[Author]

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