[George]

Hey William!

I’m sorry you’ve run into trouble here. I checked out your site and noticed that the Categories section is being hidden with CSS.

This seems to be the case because of a caching plugin on your site, or a script minification plugin – so you might try deactivating one of these plugins if you have them, just to test my suspicion here.

Regardless of that, the best solution I could think of here would be to write CSS like the following in the bottom of your theme’s style.css file:


.tribe-community-event-info #event-categories.tribe-hide {
display: block !important;
}


Let me know how adding this CSS goes – if you add it and it doesn’t seem to change things, be sure to deactivate any caching and/or minification plugins on your site, and leave the CSS in place. I’ll take another look at your site in this state then and see what’s going on.

Thank you!
George

[George]

1. Thanks for this Sharon! Hate to ask something else, but any chance you could also share what the original Venue address was?

2. Also, does this happen regardless of venue? Or only certain venues?

3. Finally, can you list all plugins on your site?

Thanks!

[George]

Hey Rob,

The site was blocked when I checked this out (https://cloudup.com/c6FMwrNwfyE), and we cannot log into user sites so please do not share or post credentials here.

Can you open that site to the public for now so we can help troubleshoot things?

Thank you!

[George]

Hey Marian, yes, shoot us an email at [email protected] with a copy of your original email receipts for both items that you want refunded (or just one email if you bought both items together at the same time).

We’ll issue a refund immediately.

I’m sorry you ran into these troubles on your site but appreciate your willingness to try our plugins anyway!

— George

[George]

Hey Margaret,

Okay, that warning means that the older version of Events Calendar PRO is not deleted off of your site. If you head to your site’s Plugins page, do you see it still listed there? If so, delete it and then try installing the newer version again.

[George]

However, I would still argue that either by design or by fault – the functionality does not work as presented. My users are presented with a cost field – they fill it in. And when they can’t see it I have to tell them, “Oh yeah you don’t get to see it because I have a switch in my admin panel for something else that turns it off” ? – I’m sure you see where I am coming from.

I do indeed see where you’re coming from much more clearly now, Cliffy, please forgive my delay in thinking about this from your user’s needs specifically!

Should I ask for a refund of the Eventbrite plugin or is it worth having just to import the odd event … I will stick with it for now and see how it goes. Please don’t get me wrong here, I am loving your products and the support!

Thank you for the kind words! Just to let you know, it’s hard for us to issue refunds after 30 days depending on your payment process – not a choice by us, just after a certain amount of time it’s hard to issue the funds back to customer accounts.

So keep us posted, for sure! If a refund does unfortunately become the most appealing solution for you here, well, I’ll be sorry to hear it but happy to make this right and issue a refund immediately. We are aiming to improve the handling of this Cost field, but there’s no set timeline as of now for when such improvements arise and it could take months.

So, what if I were able to hide the cost field from the Community Events form and add a custom field called Cost ?
If you think this is a good idea, what would be the CSS to hide the cost field?

This could be a good idea depending how adept you are with custom fields 🙂 Hiding the default cost field can be done with CSS like this:

#event_cost.tribe-events-community-details {
display: none !important;
}


Cheers!

[George]

Right on Andy!

[George]

Hi James,

A few things here. First, you mention a “CSS Editor” – this could be a plugin or something from your Web hosting provider, or from your theme, but in any of these cases it’s unfortunately outside the scope of our support since CSS is normally just added directly to CSS files.

If you mean the Editor built by WordPress, I’ve not heard anyone report that blank-page behavior and cannot see it for myself.

If your goal from following that thread’s instructions was to add this to your site:

<?php echo esc_html( get_tribe_woocommerce_tickets_price_range() ); ?>


Then you should not be adding PHP to your site through any Editor. To add and customize PHP, work with the files directly over FTP.

As for hiding the description on certain pages, as I mentioned above we can’t really support little customizations tweaks here, and your best option is to get a free tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome and use them to learn what CSS you can edit on your site.

…but, before closing out the ticket, I suppose I can share a bit more CSS 🙂

To hide event excerpts from the List view, for example, drop in some CSS like the following to the bottom of your theme’s style.css file:

.tribe-events-list-event-description {
display: none !important;
}


I’ll close up this particular thread for now, since we’re wandering into customizations requests which we don’t offer support for here, and the main issues with Canvas are resolved. If other support issues arise on your site, come back and open a new thread any time.

Cheers!
George

[George]

Hey @innergy4every1,

Version 3.11 for Community Events just shipped, do you find this in that Downloads page?

If not – can you confirm your Community Events license is still active? How long ago did you renew it? If you have not renewed it within a year ago, then unfortunately you not get the updated versions and we cannot provide further support for that plugin.

Thanks,
George

[George]

Hey Asbjørn,

It seems like you are not satisfied with how the “buy tickets” box appears on your site – is this accurate?

If so, then unfortunately this is because of your theme, not WooCommerce Tickets itself.

To customize the appearance of that box you will have to write custom CSS on your site. For example, if you wanted to get rid of all borders you could try CSS like this:


table.tribe-events-tickets td {
border: none !important;
}


Let me know your thoughts here.

Thank you!
George

[George]

Hey Keith,

Really sorry to hear about these problems. I’m glad functionality was restored, but the big red flag here is that their version of WooCommerce Tickets is 3.4.1 – the most recent version is 3.11 and should be kept up-to-date with The Events Calendar itself.

I highly recommend updating WooCommerce Tickets itself to 3.11 on your site.

Let us know if that helps at all!

Cheers,
George

[George]

Hey Diane,

To some degree, yes, if you mean searching by location this is supported in the map view by using the “Near:” parameter in the top search bar. You can see this live by heading to our demo site at http://wpshindig.com/events/map, then searching by location for events listed there (e.g. “Santa Cruz” will yield these suggested locations: https://cloudup.com/cfq-ASb2GeQ).

I hope this addresses your question – let us know if so, or if you have any other questions or concerns.

Cheers!
George

[George]

Hey Adam,

Sorry to hear about these problems. I’d first like to point out that on your Downloads page here on this site, you can manually download the 3.11 update and install it if that ever becomes urgently needed on your site.

In the meantime, however, I know this sounds like simple thing to try, but does anything improve if you delete the license key in your site settings for now, then “Disconnect” that site’s URL here on your account License Keys page? Once that’s disconnected, then head back to your site settings and try adding the license key again.

See if that makes any difference – if not, then unfortunately I’d recommend deleting the license key again and “Disconnecting” that site URL again, then manually upgrading to 3.11 and trying to enter the license key on your site again.

Thank you!
George

[George]

Hey Peter,

Sorry to hear about these issues! I noticed in your post that you said ” I am checking on changes that need to be made”. What do you mean by this, specifically? Do you mean that you have made customizations on your site – in any way – and have to check on them to see if they need adjusting?

If so, and you have made customizations on your site, then I suspect those are the source of this duplication problem, because we haven’t heard from others with this issue and I cannot recreate it on my local site with WooCommerce.

To quickly test that, you can try things outlined in our troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Regardless of that, for the current problem you can hide that second Cart Totals box by adding CSS like the following to the bottom of your theme’s style.css file:


.woocommerce .cart_totals:last-of-type {
display: none !important;
}


Cheers!
George

[George]

Hy @dmlws,

Unfortunately, that bit of specifically targets browsers that are not Firefox 🙁

Is this submission page active on your site anywhere? I went to http://sucap.dmlwsdev.com/events/community/add but was met with a “Page not Found” error.

I’d love to see the issue live before recommending you try a default WordPress theme – because issues like this where things do work in some browsers but not in others are typically theme-related in origin.

Thank you!
George

[Author]

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