[George]

Hey John,

How specifically are you going about duplicating the events? That might reveal some more information about this issue.

Thank you!
George

[George]

Hey Michael,

You install Facebook Importer like any other WordPress plugin – I’m not being rude here! I just want to underscore that this process is the same for any plugin, and so it’s not something specific to Facebook Importer.

The easiest way is probably to just go to Plugins > Add New in your admin area, then click “Upload”, and then select the Facebook Importer .zip file which you can get here on this site at http://theeventscalendar.com/my-account/downloads.

If you’re interested in other methods or a more full-featured tutorial on this matter, definitely Google around a bit and find a tutorial that appeals to you.

Let us know if this helps or if you have any follow-up questions.

Thanks!
George

[George]

Hey Michael,

No, it does not.

Cheers!

[George]

Hey Mario,

I’m sorry to hear that Google Maps isn’t very friendly to your region of the world 🙂 Rest assured we have nothing to do with that, we just send the address data to Google Maps’ API and it takes it from there!

The customization you suggested here is indeed possible. Just about anything is possible to make with The Events Calendar and WordPress and such. The relevant thing to note is that we unfortunately cannot offer any help with writing custom code like this, and don’t offer support for custom code like this if something isn’t working right, etc.

I hope this information helps – let me know if it does! 🙂

— George

[George]

Hey @eastlife,

Thanks for reaching out here. If needed you can indeed add custom fields to the Community Submission form to collect custom data, but just to be 100% clear on things before we do that, can you clarify exactly what you mean when you refer to “the event->location field”?

Can you take a screenshot of this specific field in your admin? You can upload that screenshot to Imgur or Dropbox or something and post a link to that from here.

I just want to be certain I know what you’re talking about, since to my knowledge there’s only a “Location” section in the admin, which is itself the Venue information → https://cloudup.com/cT23aQOOeZf

This shows up fine on Community events forms, and the location data for any other venue is generated from the same set of Address information. For example, here’s a screenshot of Venue details in the Community submission form → https://cloudup.com/cXBsV18-n3y

It’s basically exactly the same as the earlier screenshot of the “Location” section in the admin, and collects the same exact data.

So there might be another thing going on here – the address information from a venue is certainly enough to place it on a map, as that’s how all our map functionality works, so that should also be enough for your location filtering to work.

Let us know what you think – and finally, can you share a link to your website itself so we can see what the location filtering is and looks like directly?

Thank you!
George

[George]

Hey Valerie,

Thanks for reaching out to us and for the heads-up about that /bypass URL on your site 🙂

In your situation, a recurring event should work as long as you split the first event off the rest of the series. Now, if this sounds like the solution you suggested, it’s not quite the same thing – and, while admittedly not as perfect as we might hope for (we’re working hard some nice recurring event improvements!), it’s definitely a bit “cleaner” than your suggested solution or manually creating each event or something like that.

Basically, all you’d have to do is set up the recurring event for the 4 weeks – however, do not worry about adding the tickets yet. Just create the event series as if there was no ticketing functionality needed for any of it…

Then, once the series is published, go to that first event where people will buy the ticket to gain access to the whole series. On this event, when viewing it on the front-end of your site, notice the “Edit Event” tab in your Toolbar?

Hover over that, and a dropdown will appear. Click “Break from Series” in that dropdown. Here’s a screenshot of this for reference! → https://cloudup.com/cgvhINC1y9H

This will break that first event off the series, while leaving the rest of the series related to each other and part of the course without you having to manually link them or anything.

And it will allow you to then add the Tickets to that first, broken-off event, without the tickets appearing on any of the future events.

I hope this helps – your suggestion was pretty close, but this should be a bit more efficient and save some time.

Let me know if this helps! (Or if you have any other questions, concerns, etc.)

Thanks,
George

[George]

Hi Tim,

Our plugin itself does not offer functionality like this, sorry to disappoint there. Each ticket does have a unique security code that you could use to match a ticket to your Attendees list or something, and charge with Square or another sort of card reader (or accept cash, etc.) based on that…just an idea! 🙂

Sorry to disappoint on that front but please let me know if you have any other questions, concerns, follow-ups, etc.

Cheers!
George

[George]

Hey @Jake,

On your site in particular, because of your theme, extending the calendar width will take some CSS along the lines of this:


.events-archive .entry-content,
.events-archive .entry-header {
margin-left: -6% !important;
width: 112% !important;
}


Try placing that at the bottom of your theme’s style.css file and play around with the numbers a bit to find what works and looks best for you.

Let us know if that helps!
George

[George]

Hey @Th,

I’m sorry about your issue here – if possible, could you run through the troubleshooting steps outlined here and see what you find with this behavior if you check on your Map View after each step in the process? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

In the meantime, can you describe your hosting environment? For example, are you hosting your site yourself on some custom server, are you hosting it on a Shared Host like dreamhost, bluehost, godaddy, mediatemple, etc.?

Thank you in advance for the information, and for as many of those troubleshooting steps you can do – I know that those steps might seem tedious, but they’re much faster to work through than it seems and, more importantly, can be extremely helpful in a situation like this as far as uncovering or ruling out theme or plugin conflicts.

Let us know what you find!

Thank you,
George

[George]

Hey @smalldogcreative,

Maybe we’re not as “in-the-dark” as you suspect about some of the event reminder features you’re describing here, and maybe some such features will be part of a soon-to-arrive upcoming release 😉

Stay tuned to things – your feedback is appreciated, genuinely. Do not doubt our awareness of the utility of this feature, or our desire to implement it.

Cheers,
George

[George]

Hey Jacob,

I’m sorry to bear this news to you but it’s code customization that we can most explicitly not support. We can’t help write code or offer support for customizations if they start causing or having issues on your site.

With that being said, I’d like to help at least a little bit before closing the issue! While adding different messaging based on price level will take a bit more creative coding than we can reasonably support here, the basic idea of adding a custom message to your emails is fairly straightforward.

Basically, you’ll want to run through these steps:

1. Consult and read our official Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/

2. Using the methods detailed in that article, create a custom version of The Events Calendar’s src/views/tickets/email.php file in your theme.

3. In this file, find where you’d like to add your custom message, and simply add the custom message there.

For more advanced customization, note the comment header at the top of this original file – you’ll see that some information is shared here regarding the $tickets variable and what information it stores, which looks like this:

$tickets[] = array(
'event_id',
'ticket_name',
'holder_name',
'order_id',
'ticket_id',
'security_code'
);


Not bad! That means you can somewhat trivially get the Event ID (and then therefore basically any info about that event), the Ticket ID (and then therefore basically any info about that, which might be useful if you want to show different things based on ticket price!), and so on.

There’s a lot in that Themer’s Guide to help you get started here, and a lot of information in that $tickets variable that you can get quite creative with.

I hope that despite our support limitations you find this information helpful – please let us know if that’s the case or if you have any other followups questions or concerns here.

Thank you!
George

[George]

Hi Dan,

I’ll address your items in order and hope it gives you enough information to base a decision on from there:

1. Custom Taxonomies
2. Custom Queries

Yes – The word “custom” in both cases means everything, though. Yes, “events” from The Events Calendar are just custom post types, so you can write as much custom code as you’d like to add more taxonomies or custom queries or anything of that sort. However, we do not support any custom code and cannot help write any custom code. I don’t know if that influences your decision, I just want to be up-front with the expectations so as not to disappoint further down the line with upwards of $89 out of your pocket! (Although if you spent that money and were disappointed we’d happily give you a refund.)

I would also like to include events alongside standard posts using a customized loop (or query).

Yes – There is an option to include Events in the main “blog” loop of your site. If that’s not exactly what you want or you want to add more loop integrations, then yes, as mentioned above you could write as much custom code as you’d like.

3. Google Maps

Is there anything that would prevent me from using a third party map plugin (like Map Marker Pro or Leaflet) and having events from The Events Calendar surface on that map? Can I use a custom designed google map via a google api key with your event calendar?

Maybe – Okay, so The Events Calendar’s map display and Events Calendar PRO’s “Map View” are based on somewhat-standard Google Maps API calls, just using the address information from “Venues” within Events Calendar. So if you query for events, then grab its associated venue, then grab that address data, you can do whatever you’d like with it – including, yes, using that address info to generate other kinds of maps. Again, as underscored above: yes, you can write custom code. You can make any features and integrations you want on your site. But they are not officially supported, and if the plugin isn’t built for it, it might take some creative thinking to make it happen.

But if you want to use Venue address data in other maps, yes, you can hide or outright remove existing Maps displays from The Events Calendar and wholly replace them with your own custom-built solution using the same Venue address data.

4. Publishing directly to social

can I use publicize or something similar to publish events to social? Does The Events Calendar use WP standard Featured Images?

Yes, as far as using a plugin to publish the event on social media (as long as that social plugin itself supports custom post types and you set it up to do so, correctly) and Yes to featured images.

5. Event Payments via Authorize.net

I would like to eventually include ticket purchases made via Authorize.net. Is Woo commerce the best way to accomplish this? Are there any plans to include Authorize.net payments directly from The Events Calendar?

Maybe – Picking the right ecommerce platform for your site is unfortunately a preference that you’re by far the best able to determine; I do not know if WooCommerce is best for you. But, with that being said, it’s the most popular by far and our WooCommerce Tickets add-on is itself also the most popular of our ticketing add-ons by far. So, it’s very stable, has lots of add-ons and stuff itself, and is well documented. As for using Authorize.net with it, this is a payment gateway and so it’s not something we’re involved with at all and neither is the WooCommerce Tickets add-on. Payment gateways and everything at checkout is all handled by WooCommerce itself – think of our WooCommerce Tickets add-on as just getting the tickets into the cart and making sure that they are “purchasable” items.

So, if you’d like, there are add-ons for WooCommerce itself, not for The Events Calendar, that add payment gateways to WooCommerce like Authorize.net, or Amazon payments, or Dwolla, or any other sort of payment processor. Our tickets add-on should work fine with any of them, since our tickets themselves are just normal WooCommerce “products” and as long as those are supported by the payment gateway, it should work fine with the tickets. Many people use obscure payment gateways with our Tickets add-ons without issue.

So, in other words: WooCommerce is super popular, stable, secure, and well-documented, so it may very well be the best solution for you indeed. Next, no, The Events Calendar will not build support for Authorize.net, or PayPal, or Stripe, or Dwolla, or any payment gateway itself, because that is WooCommerce’s job. But, yes you can use any of these payment gateways in WooCommerce and thus they will work with tickets.

I hope this all helps, cheers!
George

[George]

Hi @fiberartnow,

I’m sorry to hear about your frustrations with this on your site. Before giving a deeper analysis of things, though, can you please clarify exactly what the issue is?

Do you mean that certain events simply don’t appear on your Map View, for example? Or do these events not appear on any view?

Next, please clarify each of these details:

1. What version of The Events Calendar is active on your site?
2. What version of Events Calendar PRO is active on your site?
3. It looks like you’ve purchased Community Events in the past. If this is active on your site, what version is active?
4. It looks like you’ve purchased Tribe Filter Bar in the past. If this is active on your site, what version is active?
5. What version of WordPress itself is running on your site?

20 hours of dev time is indeed quite an investment, so if you can start here by first elaborating on the issue as I asked further up above, and then just provide the 5 details in the order they appear as mentioned more immediately above, that will be a good foundation for us to build a better understanding of your issues here. It could be possible that there are theme or plugin conflicts, for example, or something of a similar nature that then would not require 20 hours of dev time.

Let us know about all of the details above – I thank you in advance for providing them, and for your patience awaiting our reply over the weekend.

Thank you!
George

[George]

In the reporting we can see ticket sales, but is there a way to build a report that shows the tickets that have not been redeemed.

Hey E,

At this time it may be possible to build out a reporting feature like this, but unfortunately it would take extensive custom code outside the scope of support we can provide.

Please let me know if you have any other questions.

Thank you!
George

[George]

Hey David,

Thanks for reaching out to us. At this time, there are some facts about The Events Calendar that I think could indeed get in the way of your using it for your project.

First of all, there are no “tours” or anything in The Events Calendar at this time – no way to group events together, outside of the normal ways of course like with Event Categories, or Tags, or you could manually query for a set of event IDs with a bit of code and such, but there’s not a built-in way to group events together other than these methods. If you buy the Events Calendar PRO add-on, then you will gain “Recurring Events” support, which is one event repeated, so it’s still not quite a “Tour”.

(Not sure if you’re building out that functionality yourself or not, just wanted to be clear it’s not “out-of-the-box” with The Events Calendar).

As for assigning maximum stock quantity for a ticket, yes absolutely – for each ticket you can set a SKU, a separate name and price and start-sale / end-sale dates, and its own stock. Once it hits the stock number, it will no longer be for sale.

One comment in your post stood out to me that I’d like to address before closing – this one:

The reason this won’t work in WooCoommerce is that you can’t manage inventory on one variation

I’m not quite sure if you want each ticket to be a Variation or not, but with The Events Calendar on our WooCommerce Tickets add-on, each Ticket variation is a separate WooCommerce Product.

For example, if you have a concert Event and then add three ticket prices to it – one Floor ticket price, one Mezzanine ticket price, and one VIP ticket price, then each of these is a separate product in WooCommerce itself. There is not one product for the event and then each of these tickets is a variation off it – they stand alone as Products.

I hope this information helps!

Let us know what you think and if you have further questions.

Thanks,
George

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