Map in email notification gives wrong address

[Sharon Watt]

In the Book Now email notification the address of the venue is given. When I click on the address link it opens Mac Maps and gives a completely different address!

[Brook]

Howdy Sharon,

Thank you very much for taking the time to report something that could be a bug! Would you mind sharing a copy of that email? If you check the box “Set as private reply” in your response, then only I will be able to see it. From there I can click the link and investigate further.

Cheers!

– Brook

[Sharon Watt]

This reply is private.

[George]

1. Thanks for this Sharon! Hate to ask something else, but any chance you could also share what the original Venue address was?

2. Also, does this happen regardless of venue? Or only certain venues?

3. Finally, can you list all plugins on your site?

Thanks!

[Sharon Watt]

The original address is 375 Whakamarama Rd, as shown on the ticket, but when I click Open in Maps, it gives the address 375 Tauranga West Rd.

[Brook]

Thank you for all the info. I am looking into this to see if I can reproduce. It might be possible we can fix th is. It might also be a limitation of Google Maps. I will find out and let you know. Thanks again for sharing the details so we can test.

– Brook

[Sharon Watt]

Have you been able to find out what the problem is?

[Brook]

Howdy Sharon,

I am sorry I forgot to get back to you. I did test it out. For me the address was the same in all places. It showed Whakamarama Rd in the little map on the event page. It showed the same place and road in When I clicked the Google Map link. And it showed the proper address on my ticket.

Are you still seeing an issue here? What happens if you fill out more information for the venue? The province and postal code for instance? Perhaps that will correct it on your site? I know it is working on mine without this info, but Google Maps does regionalize their results. So it is possible that since you are in a different country it will give you different result than I. Changing the inputs could fix this.

Does that help? I wish there was more that could be done. All of that processing is done by Google Maps. And on occasion there is an actual bug with their results, but its unfortuantely something we have no control over and can’t fix. 🙁

Cheers!

– Brook

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