[George]

Hey Anna,

This is indeed a current limitation with the plugin.

The iCal file-type specification itself does not allow for line breaks, so there’s very little that we can do as a WordPress plugin to try and “get around” that limitation with the file type itself. But we’re working on it, and hopefully in the coming months or year or something we’ll invent some clever way of getting line breaks into WordPress via the iCal importer.

For now, unfortunately, there’s really not much that can be done here 🙁 I’m sorry to bear that bad news Anna! Please let me know if there’s anything else I can help with.

Cheers,
George

[George]

Hey Tyson,

That title is supposed to be generated, this following bit of code is what our plugin uses for that field:


<?php esc_attr_e( $full_region ); ?>


There could theoretically be code conflict here or something, but I honestly can’t think of why or how that would work since the abbreviated version “NY” is generated fine…

If you’re interested in checking out your theme or other plugins on your site for a potential conflict here, you can definitely run through the steps here if you’d like to → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

However, if you’d just like a manual fix for now, you can head to your The Events Calendar plugin files and navigate to the file at /src/views/modules/address.php and look for this line of code around line 52 or so:

<abbr class="region tribe-events-abbr" title="<?php esc_attr_e( $full_region ); ?>"> <?php echo tribe_get_region( $venue_id ); ?></abbr>


You can try a few things. First, instead of this:

title="<?php esc_attr_e( $full_region ); ?>">


You can try this:


title="<?php echo esc_attr( $full_region ); ?>">


If that still fails, you can try this:


title="<?php echo esc_attr( tribe_get_region( $venue_id ) ); ?>">


Cheers!
George

[George]

Hey Julia,

Sorry you’re having trouble on your site!

The link you shared is a wp-admin link, so we can not see it because it leads to the admin of your site.

Do not post any username or password information here! We cannot log into customer sites for any reason and it’s risky to post that information on public forums. Just wanted to warn you! 🙂

Now as for issues, can you clarify exactly what happens when you try to sort by start date? Do you get a PHP error on your page? If so, copy and paste the whole error here.

Or does it just not sort correctly?

Thank you!
George

[George]

Hey Julia,

Sorry you’re having trouble on your site!

I’m wondering, can you share your system information with us? Here’s how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Next, try going to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes. This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

Thank you!
George

[George]

Hey Isaac,

Thanks for reaching out, and for your interest in buying our plugins! 🙂

We don’t have any formal discounts at this time, but if you shoot an email with a link back to this thread to [email protected], we might be able to help you out a bit extra from there.

As for your other questions:
• Yes, these are yearly fees that renew every year if you decide to renew them. They do not auto-renew, you have to manually do it.
• We do not have “bundles” or “product packages” at this time, but are in the process of figuring out how to add these to the Events Calendar site in the coming months, if all goes to plan.

Cheers! Let me know if there’s anything else I can help with.

– George

[George]

Hey Brian,

Thanks for reaching out! You summarized your question very well in what you wrote here:

are you able to offer different ticket types (prices) while maintaining a set max ticket quantity for the event regardless of ticket type?

I’m sorry to bear the news that no, at this time this sort of “global” ticket stock is something we’re still working on 🙁

But we are working on it, and hard – you are not the first customer to request this by any means, and this is one of the features we’re most excited – and urgently trying – to add to our tickets framework.

Sorry to disappoint, Brian! Please let me know if there’s anything else I can help with.

— George

[George]

Hey @andreafph,

Sorry to hear about this issue on your site! It’s definitely a bit of an odd issue, and I suspect that there is a theme or plugin-related code conflict somewhere at play here…

Before jumping to that conclusion, however, can you do the following things to advance the troubleshooting process for this issue?

1. When did this issue start happening? If it worked fine normally, and then just suddenly started behaving this way, then what was the last change you remember making on your site before it started happening?

2. Can you please share your system information with us? Here’s how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. What are your site’s Permalinks settings? To find these, just go to Settings > Permalinks in your wp-admin. If possible, take a screenshot of the whole options panel, all the fields on the page…you can upload the screenshot to a site like Imgur.com or flickr or something, and share a link to that screenshot in your reply.

If a screenshot is not possible, simply listing the option name and then the value you have for it should be sufficient 🙂

Thank you in advance for all of this information! It’ll give us a great foundation for further troubleshooting.

Cheers,
George

[George]

I am looking for a way to create a second (in addition to the default) community events page for submissions.

Hey Mike,

Sorry to bear the bad news but no, at this time there is not a way to create a second submission page 🙁

It is technically possible, but would require you to write a lot of extensive custom code. We can’t help with customizations and big custom-code projects here, but the Gist of doing that would be to just duplicate much of the existing code used to generate the existing Submission page, and then just test and tweak your code relentlessly until both forms work. It would be even more complex to do this for each category – again, technically possible, but very far outside the scope of support that we can provide unfortunately.

If you’re interested in hiring someone to build these features out for you, we have a whole list of often-highly-recommended customizers right here → https://theeventscalendar.com/find-a-customizer

Sorry for the disappointment here Mike – let us know if there’s anything else we can help with!

— George

[George]

Hi Christina,

There is indeed not a simple option or switch with which this can be turned on or off on the front-end of your site.

You will need to write custom CSS to hide this.

Try adding the following CSS to the bottom of your theme’s style.css file:

div.tribe-events-meta-group.tribe-events-meta-group-other {
display: none !important;
}


That should hide that for you. For any further CSS tweaks to hide – other fields to hide, link color changes, all that sort of stuff – use a free tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They call come with “Inspector” tools that help you write custom CSS like I shared above.

Cheers!
George

[George]

Hey Gerry,

No worries, making new threads here for new problems that you encounter is the right thing to do! 🙂

As for your specific issue here, your other thread is open and located here → https://theeventscalendar.com/support/forums/topic/events-calendar-conflict-with-revive-adserver/

I’ve already replied there 🙂

Just to keep things organized, I’ll refrain from responding about that ad issue in this thread and will keep our ad-related discussion in that other thread specifically for it, linked above.

That should just help keep things organized and help us tend to each issue more efficiently.

Thank you!
George

[George]

Hey @smpcherrypoint,

Thank you for the info here. I agree with you about the filter bar-related template override not being related here – I don’t think it is, and these errors in particular are referring to things related cron jobs and recurring events.

I think that the best step at present is for you to contact your web host’s support about this promptly, and inquire about this error especially:

WordPress database error MySQL server has gone away for query UPDATE wp_options SET option_value

I’m not shrugging this responsibility purely on to your host! There will likely be a specific file or line of code, even, that they can point to. From there we can take a closer look at what’s happening but at present this seems to be a failure with your server itself – related to something in code, yes, but your web host is the only entity who can report where things broke specifically and relay that back to you (and us, by extension…).

Let us know what they say and keep us posted on things here! I’m sorry that I don’t have a more “concrete” action step at this time but learning your web host’s input here could be immensely valuable.

Thank you!
George

[George]

Hey Jack,

Thanks for chiming in here!

Tim, if you’re interested in what Jack wrote about, definitely check out their website and create an account and work with them to get Komoju on your site.

Best of luck with that if that’s what you pursue!

The information I shared above is still true and so hopefully, as long as their system works fine with WooCommerce and follows its standards for handling orders and purchases and everything, then our WooCommerce Tickets plugin itself should work fine on your site too, in theory.

I’ll close up this thread for now and wish you the best of luck with this integration. If you have other questions or concerns, open a new thread here any time. And if you open a new thread related to this one here, link back to this thread for context and we can pick up right where we left off! 🙂

Cheers,
George

[George]

Erik, your patience and politeness here is greatly appreciated – it means a lot. We do often share early Release Candidates ahead of “official” releases, so stay tuned to our blog here for when we post those → http://theeventscalendar.com/blog

I’m sorry that there isn’t an ideal solution for your needs at this time, but am glad that you have a somewhat-usable alternative you can use for now.

I’ll close this thread for now but please don’t hesitate to open new threads here any time if other questions/comments/concerns arise.

Cheers! And stay tuned to product updates! 🙂
George

[George]

Thanks for the kind words @corrado 🙂 I’ve logged a ticket for our developers to take a closer look at and I’m sure that in some future release we will switch to data attributes instead of id attributes for more valid HTML.

Thanks for bringing this to our attention!

Cheers,
George

[George]

Hm, really sorry about that Justin – I’m not sure why we couldn’t get this working.

I’m really sorry that you find this to be a major usability issue! Can you elaborate on how this is one? I might be able to offer some alternative solution here to minimize how badly this affects your site.

I’m curious because I went to your events page at http://www.brewmanity.com.au/events/

There, the Map container is “responsive” and handles smaller screens very nicely.

As the viewport size decreases, however, the map container does get smaller and the “center” of the map gets shifted out of view.

Is this the usability problem you mean?

If so, then unfortunately even if we could stop map scrolling that would not fix this – in fact, it would make it worse. The map container will decrease in size around the map itself regardless of whether map allows scrolling or not – but if scrolling is not allowed, then the user wouldn’t be able to drag the map back into place if the marker is pushed out of sight…

Apologies if my understanding of your issue is not accurate – I just want to understand exactly what you’re trying to fix and why so I can hopefully try to offer some alternative solution here.

Thank you for your patience with this thread!

– George

[Author]

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