Event series do not show the right time

[Julia Thun]

Hallo support team,

one of my event series don’t show the right time (10:00 am instead of 9:00am) adn if you want to open the link it won’t show the event details but is linke sto post page.

http://herz-jesu-kirche.berlin/event/hl-messe-in-st-adalbert-6/all/

It would be great hearing from you
Regards
Julia

[George]

Hey Julia,

Sorry you’re having trouble on your site!

I’m wondering, can you share your system information with us? Here’s how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Next, try going to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes. This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

Thank you!
George

[Julia Thun]

This reply is private.

[George]

Hi Julia,

Thank you for the information! I looked through it and nothing is jumping out as problematic, at the moment.

However, I did try going back to your site and was met with an empty white screen there. I could not get the link you provided to load 🙁

This seems to indicate that there are other issues on your site, so this may be a deeper problem than with recurring events alone.

Once you get your site back up and the events pages working, the only next step I can think of that would be useful here would be to run through our complete set of troubleshooting steps here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

This is in regards to the /all/ link problems you noted.

As for your problem where the times are one hour ahead of schedule, your system information reports that your WordPress timezone setting is “Europe/Berlin”, as is your server timezone.

Is this accurate to you? If you adjust the timezone, do the times on the site update accordingly? And if so, is there a better timezone that works for you? Try out the “UTC” equivalents of timezones on your site instead of the “Named” timezones like “Berlin”. For example, try setting the timezone to “UTC+1” or something else equivalent to the timezone of your region.

I hope all this information helps!

— George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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