[George]

Awesome! Thanks for the update Oliver. Keep good back-ups of your custom templates and best of luck with your site 🙂

Cheers,
George

[George]

Thanks for the update @gadswil, and for trying out all of these troubleshooting steps. Your patience and persistence are supremely appreciated!

Definitely keep us posted on any input from your theme developer – and one thing that also might help is our forthcoming Maintenance Release, which, if all goes to plan, should come out before the end of this week. It includes many bug fixes and may make a positive impact here.

Keep us posted @gadswil, and please let me know if there’s anything else I can help with here.

Sincerely,
George

[George]

Hey Kevin,

I’m sorry you’re facing similar problems here, and it is indeed a bug that we are hoping to fix as soon as possible – we have a maintenance release coming soon, which will be released by the end of this week if everything goes to plan with it. This release alone may resolve the bug here and fix this.

I’m really sorry about these problems! Please let me know if you have any thoughts on all this or if there’s anything else I can help with.

Cheers,
George

[George]

Thanks for trying that out @karen, and for reporting back on your findings…I’m not sure what specific change in 3.12 of Events Calendar Pro would cause these problems, but one thing worth noting is that we have a maintenance release coming out this week that will include numerous bug fixes in 3.12 and such – it may make a difference with the issues on your site.

I’m not sure of that and therefore can’t promise it, but I’m just curious, would you be interested in putting this issue “on hold” until the update arrives? It should arrive before the end of this week – then if issues still persist we can resume troubleshooting from there.

Let me know what you think about this!

Thanks,
George

[George]

Hey @bottegadelpossibile,

I’m glad that you were able to get started on your customization here – if you’re stuck getting data from the event itself and not the tickets, then it sounds like you may not have constructed your $tickets loop correctly.

What this means is that, for example, in parts of the code already you’ll see this is_there_any_product_to_sell variable only existing inside a loop like foreach ( $tickets as $ticket ) – you should use a foreach loop like this yourself to loop through existing tickets, and then inside the loop you can use data directly from the ticket by pointing to $ticket->ID.

I’ll unfortunately have to close up this thread for now, since we do not offer help with customizations, but I hope the information I’ve shared here helps! 🙂

Best of luck with your project,
George

[George]

Thanks for the update David! I’m glad you’re able to wait a little bit and we’re working hard to get this update out before the end of this week. 🙂

Stay tuned to updates, and if other questions arise or if there’s anything else we can help with, open a new thread here on the forums any time!

Cheers,
George

[George]

Hey Wesley!

Thanks for your update here – we unfortunately don’t have a “CC” or forward feature for our support threads at this time 🙁

I’m curious – did you happen to notice any errors pop up after making the wp-config.php change? If so, which ones?

Thank you!
George

[George]

Thank you for your patience and politeness here, Laura – we’ll do what we can to make things right and I’m looking forward to continuing the conversation over email! 🙂

In the meantime – best of luck with your site and organization.

Sincerely,
George

[George]

Thanks all for your reports of the problem – we’ve worked hard to fix the problem and are hoping to have it released by the end of this week – we’re on track to do that and if all goes well, you should have the fix in a few days 🙂

Thank you all so much for your patience – post here if you have any further questions or if there’s anything else I can help with!

Sincerely,
George

[George]

Hey Allan,

I appreciate your patience here, and apologize for the delayed reply over the weekend.

I kept failing to reproduce your issues and so I reached out to some developers on our team to take a closer look here – it turns out that we actually uncovered this bug a little bit before you posted your thread here, and we are racing to get this fixed for the maintenance release which we are planning to release this week.

The gist of the problem is that, in some cases, our recurrence rules will lead to some arithmetic being done in a variable of the “array” type, which produces this error. We are reworking the code to prevent this from happening and hopefully will have this published before the end of this week.

Let me know if this information is helpful!

Thank you,
George

[George]

Hey @pagan11460,

Sorry you’re having trouble here! If you have a Page that is called Events and its slug is /events/, then there will indeed be a conflict here and the error will display.

What you recommended here should work:

If so, can I change the events url slug to “wpevents” and keep the Events *page* slug as “events”?

Try that out and let us know if issues and/or that error persist!

Cheers,
George

[George]

Hey @Ching Hong,

Really sorry to hear about these issues! I’m wondering, can you upload one of your Attendees List CSV files to a site like http://cloudup.com or http://ge.tt, and then share a download link here in this thread?

Thanks!
George

[George]

Hey @Greg,

Really sorry to hear about these problems on your site! To get started here, I’m curious if you can do basic troubleshooting steps that will give us a solid foundation for more specific troubleshooting if needed:

First, can you share your system information with us? Here’s how to do it → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Next, can you leave Filter Bar activated at all times and then run through the troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on the filter bar issues after each step and see if the same issues come up again.

Let us know what you find from those steps!

Thanks,
George

[George]

Hey @Sari,

Sorry you’re having an issue here! I’m happy to look into this a bit more – I’m wondering if, to help us debug this, you can head to your site’s wp-config.php file and scroll down to where you see code like this:

define('WP_DEBUG', false);

Underneath that, you can add a line of code like this:

define('SCRIPT_DEBUG', true);

Once you make that change, let us know – we’ll take another look at your events page and see if that helps us learn more about the issue, which is should.

Thank you!
George

[George]

Hey Lauren,

It sounds like those h1 tags are various page/site titles generated by your theme, do you agree? If not, can you provide more detail on what code your developer fixed, specifically, to address these problems?

Also, “problems” may not be the right word here – the suggestion of h1 tags on a page is just that: a suggestion. The report of those h1 tags not being there, then, is a diagnostic report and not so much an error like “without these h1 tags, your site will fail!”.

In fact, as long as your HTML document is valid in general, the biggest impacts on SEO are still just producing good content regularly, and not doing any sneaky / spammy tricks that engines like Google will penalize you for. If we use an h2 instead of h1, for example, then the impact of that is extremely negligible.

Just some thoughts there – not trying to minimize your concerns at all, just hoping to reduce some anxiety/urgency about this! Let me know what you think and share some more information about what changes your developer made, we can definitely keep the conversation going from there 🙂

Cheers!
George

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