Export Attendees List

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  • September 18, 2015 at 7:27 am #1006411
    Ching Hong
    Participant

    I have installed event calendar pro and woocomme ticket. And our wordpress configured in Traditional Chinese. When I tried to export the attendees list in csv format and open with Excel, all text become “rubbish code”. However, email and printing is fine and work properly. Would you please tell me how to solve this problem?

    Thank you.

    Chris Man

    September 18, 2015 at 11:20 am #1006537
    George
    Participant

    Hey @Ching Hong,

    Really sorry to hear about these issues! I’m wondering, can you upload one of your Attendees List CSV files to a site like http://cloudup.com or http://ge.tt, and then share a download link here in this thread?

    Thanks!
    George

    September 19, 2015 at 7:16 pm #1006839
    Ching Hong
    Participant

    This reply is private.

    September 21, 2015 at 2:43 pm #1007246
    George
    Participant

    Hey Chris!

    Thanks for the file – I’ve taken a look and am a bit uncertain about the extent of the problem here…

    I downloaded your file and opened it on my computer. It seemed to be completely fine, with “translatable” strings translated (to Traditional Chinese), other strings listed appropriately, column headers, and appropriate comma separation of values.

    Here’s a screenshot of what I found:

    screen

    It seems that the problem here may just be something with Excel itself. In other words, the file is being generated fine and such, but but Excel itself is not recognizing – or at least properly handling – the translated characters.

    Do you agree with my assessment of things? If I’ve misunderstood any aspect of your problem, I’m really sorry about doing that – but let me know what it is! Provide any more detail you can about this and I will continue to try to recreate your problem so that I can figure out what the problem is.

    Thanks Chris! 🙂

    September 21, 2015 at 6:32 pm #1007321
    Ching Hong
    Participant

    This reply is private.

    September 22, 2015 at 7:51 am #1007504
    George
    Participant

    Thank you for the screenshot Chris. This unfortunately does seem like an Excel problem specifically, and unfortunately the best step I can recommend from here would be to contact Microsoft support directly or search online for information about this problem.

    Do you agree? Let me know what you think and if there is anything I can help with further.

    Sorry to disappoint Chris 🙁

    — George

    September 23, 2015 at 9:04 pm #1008166
    Ching Hong
    Participant

    OK! Thanks a lot.

    Chris Man

    September 25, 2015 at 7:06 am #1008683
    George
    Participant

    No problem! I’m sorry for our limited ability to help on this issue, but if any other issues arise and/or if these problems do end up being specifically related to The Events Calendar and WooCommerce Tickets, open a new thread on the forums here any time 🙂

    Cheers,
    George

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