[George]

Hey Alex,

I’m sorry that you’re having trouble here! To start on the process of troubleshooting, can you share your System Information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Now, I should point out that we might not be able to help much here because it does not appear that you have any premium licenses – we do not offer support for our free plugin here on http://theeventscalendar.com at this time, only on
https://wordpress.org/support/plugin/the-events-calendar

I will take a look at your system information, however, and will offer any advice that I can! 🙂

Cheers,
George

[George]

Hey @Hans-Gerd,

Thank you so much for your patience with this issue. I must admit, though, that I’m not 100% certain what you mean by your comment here:

Only old dates (from January to March) on the website
../veranstaltungen/kategorie/flohmarkt/
are shown when I click on “Previous Events”.
When I specify a date on the search, eg. 19.9. recent events are displayed.

I went to http://aachenerkinder.de/veranstaltungen/kategorie/flohmarkt/ and the “Previous Events” link seemed to work fine for me, as did “Next Events”…

I’m sorry if I am misunderstanding the issue there! Can you provide a bit more detail, and perhaps even share screenshots? (You can upload images to Imgur.com and then share links to those screenshots here).

As for your second question, can you clarify that when you say “activating the link with the map”, you mean you are just adding /map to /veranstaltungen/kategorie/flohmarkt/ ?

Thank you for your patience!

George

[George]

Thanks for the update Allan! I hope things are improved – let us know how your testing goes 🙂

[George]

Hey @Matthew,

Thanks for the update, and for the offer to share login information. I unfortunately cannot accept that offer, since we have a policy that we cannot log into customer sites or user accounts for any reason 🙁

If possible, however, you can set your reply to this thread as “Private reply” so that only you and the Modern Tribe support team can see its content – and you can post event links on Facebook.com in this reply. If possible, can you share URLs to the exact facebook.com events that are causing you these problems?

I have tried reproducing this problem again and do not have problems with a test event I made on facebook.com.

Thank you for your patience here @Matthew!

Cheers,
George

[George]

Hey @wanganuiedc,

Thank you for your patience regarding that bug! And indeed, we’ve got a ticket for it now in our bug-tracking system and are working on a fix to include an upcoming release. Stay tuned for that one!

In regards to your other question:

Do you know if there is any secret underground movement with making the events calendar events sharbale across multiple instances? I’ve voted on it a few times – I think it was being investigated.

Well, I’ve gotten in touch with some top-secret sources and indeed have some information regarding this 😉 It’s unfortunately somewhat-bad news. The good part is that this feature is on our radar in a general sense, and you are definitely not the only customer who has voiced interest in this feature!

However: as a feature, though it may not seem like it, it’s a really complex and complicated thing to do. It would imply rewriting pretty sizable chunks of our code. So it’s something we’re interested in, but not something that could become realized within the plugin itself for quite some time. I would be very surprised to see anything like this in the plugin before at least a year from now.

I’m sorry to bear that news! Let me know what you think and if there is anything else I can help with! (And you too, @gsacarleton 🙂 )

Sincerely,
George

[George]

Hey Robert,

First of all, thank you for the kind words about the plugin. I’m glad that it’s not all thorns! 🙂

But I genuinely feel your pain with some of our documentation. We work hard on it, and I’m not downplaying what our efforts have been thus far, but our documentation is actually something that we’ve been discussing a lot recently. We know we can be doing better, too, and feedback like yours here only adds to the awareness that things can be improved.

I also agree with you about Advanced Custom Fields having great documentation – they truly nailed their documentation and it’s a level of thoroughness we are striving for.

Your comment here is interesting, too:

On the other hand, maybe Events Calendar isn’t really meant as a development tool, but as more of an end product. In which case, customization isn’t something you are concerned about.

We definitely do care about having The Events Calendar be a developer-friendly plugin, and one of the things we’re most proud of about The Events Calendar is how easy (relatively, and with a big asterisk depending on the project of course!) it is to customize. We’ve used it in some great and creative ways for many client projects of our own.

But that doesn’t mean we’re doing as good a job as we can at making it easier for other developers to have such flexibility, too.

I’m sorry that you had to wrestle so much to get tribe_get_events() working as you wanted – I’m glad you got things working, but agree with you that the documentation should’ve been able to help you get it working in much less time.

Thanks for your feedback Bob. What do you think about what I wrote here? Do you have any more specific items about the documentation that you can see being improved?

Thank you,
George

[George]

Hey @pickleshy,

Thank you so much for this bug report. This is definitely something worth investigating!

Just to be clear though, you say “in Community Events 3.11” – this is an outdated version of the plugin which is now at version 3.12. It’s a small increase in version number, but many bug fixes have been included since 3.11.

Do you have the same buggy behavior if you use the latest versions of all Tribe plugins? The breakdown per-plugin for that is as follows:
• The Events Calendar → 3.12.2 (http://wordpress.org/plugins/the-events-calendar)
• Events Calendar Pro → 3.12.1 (http://theeventscalendar.com/my-account/downloads)
• All other Tribe plugins → just 3.12 (http://theeventscalendar.com/my-account/downloads)

Let us know what you find with your site in this state, I will be running the same software and will try to recreate this too.

Thank you!
George

[George]

Hey @wheretogokiddo!

First, thank you for the kind words about Events Calendar Pro! Feedback like that, even despite there being a bug with the plugin interfering with your use of it, means a lot 🙂

Speaking of that bug, I agree with you that this is at least some measure of progress:

Since the patch, if I go back to my “edit” page I can see the exclusion.

The fact that those rules are still not applying, however, is confusing. I can get the rules to work for me fine on my local testing site, so I’m wondering, can you clarify if this issue is happening with brand-new events on your site? i.e. does this issue only affect previously-created events, or if you were to go create a test event right now would it still have the same problems?

Next, can you share your “system information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That will provide us with a useful profile of your site and WordPress installation, which can be quite helpful.

Thank you for your kind words and your patience/persistence with this issue. There’s definitely been some improvement – hopefully we’re getting close and will have things truly working soon!

Cheers,
George

[George]

Hey @wheretogokiddo,

Thanks for the kind words about the Month View! I’m sorry about this behavior, and reproduce it myself on my local site, so it seems like you’ve indeed found a bug here!

What you wrote above is, essentially, indeed what is happening:

it just continues to show the narrowed results

You are right – that part of the filtered URLs that reads “?tribe_venues=49” is evidence of that, and when you click into a day of events like this you see that filter taking effect:

wheretogokiddo.com/search/2015-09-11/?tribe_venues=49

But if you just remove that query string, the day shows all events:

wheretogokiddo.com/search/2015-09-11/

Now, it’s good that the filter is working properly, but at the very least that text should say an accurate count of how many filtered events there are for that day – e.g., in this case “View 1 Event” instead of “View 11 Events”, and so on…

Do you agree with this? Or are you hoping to keep the text as “View all 11 Events” and have it link to a page without that “?tribe_venues=49” filter at all, so that it’s the un-filtered list of all of the day’s events?

Thank you!
George

[George]

Hey Sören,

Thanks for reaching out! You can do this by adding the following code snippet to your theme’s functions.php file:


add_filter( 'tribe_get_venue', 'tribe_support_1009017' );

function tribe_support_1009017( $venue ) {
echo wp_strip_all_tags( $venue );
}


Try this out and let us know if it helps! 🙂

Cheers,
George

[George]

Hey @Lisa!

Sorry you’re having some layout issues here – these issues are likely a combination of CSS styles from your theme and from The Events Calendar itself.

I went to take a look at the events page you linked to, and was met with this notice:

Can you temporarily disable that notice so that the site – and, especially, this sidebar-related issue – is publicly visible? That will allow us to take a closer look and recommend some specific steps for fixing this.

We unfortunately are not allowed to log in to customer sites or anything, so making it public is unfortunately the only option for us to see the problem first-hand. I’m sorry about that, but can assure you that it will only be “publicly” visible for a brief period of time! 🙂

Thank you!
George

[George]

Thank you for this feedback @Alan! There’s clearly something going wrong with the arithmetic for those attendee counts, I will pass this along to our developers so they can see what’s causing this.

Thank you for the feedback and the screenshots!

— George

[George]

Hey @Alan,

Thanks for your feedback here!

However, I wondered if I shouldn’t be also testing this against The Events Calendar Pro plugin. Should I reinstall it?

You do not need to install Events Calendar Pro to test the Community Tickets Beta – let me know if this information helps.

As for your comments about the plugin asking to delete associated data, that’s an interesting idea…we do some data cleanup on plugin deactivation, but keep all the event data. It’s an interesting idea to think about – if you have some time, I’m curious, in what sort of situations/scenarios would you personally find an option like this useful?

Thanks for your feedback @Alan!

— George

[George]

Hey Karim,

Thank you for reporting all of this behavior! It definitely sounds like there could be some bugs here, and we can investigate further so that we can log these as bugs and thus fix them in a future release.

To help with that goal, can you share your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey @eosfitness,

I’m really sorry to hear that our 3.12 update didn’t fix this on your site! Thanks for your testing and debugging so far, and for sharing your findings there – that puts us ahead in the troubleshooting process a bit and saves some time.

For starters, can you share your full “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

The information there may be helpful, because as you noted, both the 3.12 update and the manual cron-running should, in theory, help resolve this…seeing the full profile of your site might help reveal why that’s no working as intended.

In the meantime, also, can you confirm if things work fine for new Recurring Events that you try and create? In other words, do these issues only affect your pre-existing events, or do the issues affect even brand-new events that you create today, for example?

Thank you!
George

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