Exclusions not working

[Emily Holton]

Hi – Just following up; I left our thread below for too long and now it’s closed to replies. https://theeventscalendar.com/support/forums/topic/exclusions-not-working-for-weekly-events/#post-1008147

Just wanted to let you know that I updated with your new patch but exclusions still aren’t working for me. It’s a bit better though: before, if I created a series of events with an exclusion, the exclusion would not go into effect, AND all evidence of it would disappear from my “edit” page. Since the patch, if I go back to my “edit” page I can see the exclusion. However, it still doesn’t go into effect.

I just want to add, however, how impressed I am with Events Calendar Pro in general. Glitches like this are to be expected – for the mostpart I am just dazzled by how beautifully it works down to the last detail. Thank you! 🙂

[George]

Hey @wheretogokiddo!

First, thank you for the kind words about Events Calendar Pro! Feedback like that, even despite there being a bug with the plugin interfering with your use of it, means a lot 🙂

Speaking of that bug, I agree with you that this is at least some measure of progress:

Since the patch, if I go back to my “edit” page I can see the exclusion.

The fact that those rules are still not applying, however, is confusing. I can get the rules to work for me fine on my local testing site, so I’m wondering, can you clarify if this issue is happening with brand-new events on your site? i.e. does this issue only affect previously-created events, or if you were to go create a test event right now would it still have the same problems?

Next, can you share your “system information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That will provide us with a useful profile of your site and WordPress installation, which can be quite helpful.

Thank you for your kind words and your patience/persistence with this issue. There’s definitely been some improvement – hopefully we’re getting close and will have things truly working soon!

Cheers,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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