[George]

I’m sorry to hear about these issues @Carsten, these are errors I do not face myself nor have heard other reports about so I’m curious about the specific details of your site…to that end, can you share your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That’ll get us started, laying the groundwork for more troubleshooting from there!

Thanks,
George

[George]

There are no active Betas at the moment, though we have a The Events Calendar 3.0 Beta starting very soon.

As for the code itself, that’s something that we unfortunately cannot shed much light on 🙁 Not more than the information already provided and/or already in our Knowledgebase, anyways → http://theeventscalendar.com/knowledgebase

I’ll close up this thread for now with these details in mind, but if other support questions arise open a new thread any time!

Best of luck with your customizations!

Cheers,
George

[George]

Hey @Carlo,

I checked out your site on my iPhone and it displayed and worked fine – can you elaborate on what your exact issues are?

Apologies for my misunderstanding! It just seems to work fine for me no matter where I view it 🙂

Cheers,
George

[George]

Hey @Yasir,

1. Can you link to specific examples of both types of pages?

2. Can you share your “system information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. I see that you have Facebook Importer; is the problem here specifically that events imported from Facebook aren’t showing up on the pages you mentioned? E.g. if you make some events right on your site just for testing purposes, and choose venues and organizers for them, do these events show up on those pages any more successfully?

Thank you!
George

[George]

Hey Ben,

Sorry for the odd behaviors here!

Regarding the URLs first, can you head into your wp-admin and then to Settings > Permalinks, and let us know what your site’s permalinks settings are? If they are not something like /%postname%/, can you try setting them to that and then clicking Save Changes?

—

Next, you say this was working recently – what was the last change you can remember making on your site before these problems appeared? Any plugin updates? Theme updates? Customizations? Et cetera…anything you can think of!

—

Thank you!
George

[George]

Hey @floyboy,

First of all, I want to be clear that adding to your frustrations was not my original intent in your prior threads, and I am sorry that you feel slighted by the support I have provided thus far. I will try to address your problems a bit more precisely here – thank you your patience with this process!

Before getting to your questions however, to reiterate why I closed your thread originally, it is because at core this is a problem happening at the level of the theme, based on the evidence in Gregoire’s original thread and in your other thread. And so if we want you to get things working, and the problem is mostly within your theme, then directing you to the theme developers is the best way to get help since it is their code that is playing the lead role in this, it seems.

I hope you can understand that distinction! I’m happy to help here, and will; but ultimately, we do not support design customizations or theme-related questions, and so I just want to keep expectations reasonable 🙂

—

On to your questions:

Which wp-template views are you using for rendering the calendar-view?

There are numerous templates we use. To find all of them, head into your plugin files for The Events Calendar. All of the templates are there in the folder at src/views

The “main” template is src/views/default-template.php

Which wp-template views are you using for rendering the detail-events-site?

I’m sorry to admit this, but I don’t quite know exactly what you mean. Can you clarify exactly what you mean by “detail-events-site”? I will help! 🙂 I just want to be 100% certain I understand what you are referring to so that I can help.

Thank you @floyboy!

Sincerely,
George

[George]

Hey @annette,

This error is unfortunately coming from your theme’s customized version of the single-event.php template for The Events Calendar. It’s using a function that has long been deprecated, and it was deprecated so many versions ago that we recently finally removed it.

Please contact your theme developer immediately to get this fixed! They should be able to help with updating their custom template and replacing that non-existent function.

The function should be replaced with this now instead:

tribe_get_template_part( 'modules/meta' );

I hope this helps! Keep us posted on things.

Cheers,
George

[George]

Hey Sara,

While it’s definitely possible to custom-code something like this, there are unfortunately no such features built-in to any of our plugins at this time 🙁

I’m sorry to disappoint! Let me know if I can help with anything else.

Thanks,
George

[George]

Hey @nucreative,

Thank you for the detailed report of this! I’m really sorry this bug has hindered your use of the plugin; I’m glad vertically-displaying Filters work now as a placeholder, but you should definitely be able to use horizontal Filters as well.

I don’t personally have any JavaScript errors when I try this out on my local testing site, so I’m curious – can you link directly to the events page on your site where the above-noted errors occur? I will look at it live in person and see what I can learn.

Thank you!
George

[George]

Hey @Kristin,

We unfortunately can’t help a ton here because there are many ways to go about doing this, and the “correct” way to do so depends on you, your client, both of your needs, your site, and so on…

The way this is done in a general sense is using the “Event tracking” features of Google Analytics. Now, if you know that already, I apologize. The trick is how to do this on your specific site, which there are a number of ways to do so.

A simple Google search will reveal many possibilities. If you are comfortable with editing code, you can custom-code a solution on your site. Otherwise, using a plugin like one of these two is probably the most straightforward way to get started:

• https://wordpress.org/plugins/wp-google-analytics-events/
• https://wordpress.org/plugins/gravitate-event-tracking/

I know this information is a bit vague, but since we do not have any event tracking built into our code specifically this is something that either custom code or another plugin would have to configure.

I hope this information helps!

— George

[George]

Hey @Laura,

Thank you for sharing your system information! Also, thank you for your patience with the replies here; we try to respond to all threads within 24 hours.

As for your issues, you mention having tried deactivating all other plugins; thank you for testing this. Can you also try activating a default WordPress theme on your site temporarily, like Twenty Twelve or Twenty Fourteen or something, and see how the Photo View links work in that theme?

Thank you @Laura!

— George

[George]

Thank you for this information! Nothing stands out as readily problematic; I would recommend doing additional troubleshooting here, since I am unable to recreate your problems 🙁

Run through the complete set of troubleshooting steps here, and let us know what you find → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Thank you for your patience!
George

[George]

Thank you for this, apologies for not being aware of the existing information you had shared.

One thing worth noting is that I checked out this page on your site: http://atlantajt.wpengine.com/events-calendar/community/add

The datepickers don’t work there, and I also noticed some other things that seem to indicate that you may have made code customizations – have you?

Have you made any customizations related to The Events Calendar or to Community Events at all?

If so, I would recommend first making a back up of these customizations that you know you are able to restore from should you need to.

Once the customizations are backed up, try removing them from your site.

How do things behave in this state?

[George]

Hey @jordan,

We have a knowledgebase article here that describes hooks for calling the tickets section → https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

You should be able to use those methods to place the tickets section where you’d like.

As for the testing you’ve done, I really appreciate it! The results you mentioned earlier in the thread indicate a theme conflict regardless, so working with ticket forms and such with that conflict happening may be challenging. For assistance with the theme conflicts specifically I would recommend contacting your theme developer’s support.

Best of luck with your customizations @Jordan – thank you for your patience here!

Sincerely,
George

[George]

If the Houston Church website isn’t a good example, is there a specific broken events page that you can leave broken temporarily? If so, then on this site I would recommend the troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I understand your frustration with things and want to be clear that when I describe our plugins as “stable and fatal-error-free”, I’m not being patronizing or shrugging off responsibility in our support exchange here. I am trying to help! You and your clients want a working site; the most recent version of our software will lead to that; if simply updating to this version breaks your events pages, however, then there are other problems, and so I am just trying to help us zero in on what those problems are.

The steps I linked to above will help us “zero in” on what the problems are. To be clear, this is what I am recommending:

1. Pick a site that is a good candidate for this troubleshooting, however you determine that (e.g. if it’s one site that has particularly low traffic or something).

2. Let us know what this chosen site is by sharing the domain name to it directly.

3. Update to the most recent version of The Events Calendar and any TEC add-ons on this site.

4. If errors persist, let us know what the WP_DEBUG output for this specific site is.

5. On this specific site, do the complete set of troubleshooting steps here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

6. Let us know what you find by doing those steps.

I appreciate your patience immensely and am happy to work with you in this thread towards a resolution, or at least a definitive discovery of/isolation of the source of the problem.

Thank you!

[Author]

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