Community Events Start Date Not Syncing to Events Calendar

[Earl]

We’ve been working on this issue for some time. When a user submits an event via Community Events add-on, the start date set on the Community Events side does not stay on the post when it syncs up with Events Calendar. What is the best way to fix this? The issue also includes when the start date and end date are set from the Community Events, it shows up in Events Calendar as a the current date that the post was created as the start and end date. How do we fix this urgent issue?

[George]

Hey @Earl,

Really sorry to hear about these issues – I’m not able to reproduce these issues on my own testing site, so am curious about your site and what about it might be leading to these issues.

With that in mind, then, can you start by sharing your “System Information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Next, can you clarify when this issue started happening to the best of your knowledge? E.g. was all working well, then one day you just woke up and found things suddenly broken? Or have there been issues consistently for a long period of time?

Just trying to learn more about the situation as a whole here – thanks in advance for your System Information to help with the troubleshooting process!

Sincerely,
George

[Earl]

This reply is private.

[George]

Thank you for this, apologies for not being aware of the existing information you had shared.

One thing worth noting is that I checked out this page on your site: http://atlantajt.wpengine.com/events-calendar/community/add

The datepickers don’t work there, and I also noticed some other things that seem to indicate that you may have made code customizations – have you?

Have you made any customizations related to The Events Calendar or to Community Events at all?

If so, I would recommend first making a back up of these customizations that you know you are able to restore from should you need to.

Once the customizations are backed up, try removing them from your site.

How do things behave in this state?

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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