Events page completely blank but events still there in system

[Ben]

hi all,

We have a page on our site that lists all events and it is now completely blank – any ideas anyone? it was working recently!

http://www.agincourt600.com/?post_type=tribe_events

all the events are still on the page but are invisible – you can hover your mouse over them and link to them. Weird!

All the events are still there in the back end and on the home page we have a link to a specific event and it is accessible, and you can scroll through previous and next events, for example:

http://www.agincourt600.com/event/service-to-commemorate-the-600th-anniversary-of-the-battle-of-agincourt-on-29th-october-2015/

also, in the plugin where it links to a full calendar, that is also blank

Finding & extending your calendar.

Where’s my calendar? Right here. http://www.agincourt600.com/events/

many thanks in anticipation…

Ben

[George]

Hey Ben,

Sorry for the odd behaviors here!

Regarding the URLs first, can you head into your wp-admin and then to Settings > Permalinks, and let us know what your site’s permalinks settings are? If they are not something like /%postname%/, can you try setting them to that and then clicking Save Changes?

—

Next, you say this was working recently – what was the last change you can remember making on your site before these problems appeared? Any plugin updates? Theme updates? Customizations? Et cetera…anything you can think of!

—

Thank you!
George

[Ben]

Many thanks, settings for permalinks is : Post Name

No theme customizations, but we do run updates immediately to all plugins.

These are the last few changes:

ben

Date Username IP Address Event Message
28th October 2015 5:31 pm sarah 212.159.94.110 Page was updated;
identifier: 3243; name: Homepage Agincourt 600
28th October 2015 5:30 pm sarah 212.159.94.110 Page was updated;
identifier: 3243; name: Homepage Agincourt 600
28th October 2015 5:30 pm sarah 212.159.94.110 Page was updated;
identifier: 3243; name: Homepage Agincourt 600
28th October 2015 4:45 pm ben 212.159.94.110 User authentication
succeeded: ben
28th October 2015 4:39 pm sarah 212.159.94.110 Page was updated;
identifier: 3243; name: Homepage Agincourt 600
28th October 2015 3:44 pm sarah 212.159.94.110 Post was created;
identifier: 4528; name: Agincourt 600 remembered with a new memorial
28th October 2015 3:44 pm sarah 212.159.94.110 Post (private to
published); identifier: 4528; name: Agincourt 600 remembered with a new memorial
28th October 2015 3:39 pm sarah 212.159.94.110 Media file added;
identifier: 4530; name: IMG_0481.JPG; type: image/jpeg
28th October 2015 3:32 pm sarah 212.159.94.110 User authentication
succeeded: sarah
28th October 2015 3:31 pm sarah 212.159.94.110 User authentication failed:
sarah
28th October 2015 10:51 am ben 37.130.227.133 User authentication failed:
ben
28th October 2015 9:46 am danspencer 80.176.144.185 Post was updated;
identifier: 4520; name: 26 October – 1 November 1415 – The Aftermath and News of the Battle
28th October 2015 9:46 am danspencer 80.176.144.185 Post (private to
published); identifier: 4520; name: 26 October – 1 November 1415 – The Aftermath and News of the Battle
28th October 2015 9:45 am danspencer 80.176.144.185 User authentication
succeeded: danspencer

[Ben]

here’s an interesting update.

if i add a new menu item with with the link /events (as instructions detail for adding calendar) it is still white out.

however, if i add /events/list/ it is visible.

see the new menu item CALENDAR I have just added at the far right.

Ben

[Ben]

Also,

(sorry to bore you!)

if you are on the events page, and you change the ‘View as’ on the page, they are all visible, except when the view ‘Photo’ is selected, which is the default view.

I guess for safety tonight, i am going to change CALENDAR to the ‘month’ view so at least something is showing.

I wonder if there is a really big white photo ion the most recent event added that is overlaying the page? because very strangely, if you move your mouse around, you can ‘grab’ some of the photos on the page by clicking and dragging.

Ben

[Ben]

actually, events/week doesn’t work either, but events/month does.

Ben

[George]

Hey Ben,

Thank you for all of this information – it’s not “boring”, it’s helpful!

Well, “helpful” in some sense because I cannot recreate these behaviors and we have no other reports of such behavior; and so unfortunately it seems like there’s a theme or plugin conflict at some level here.

I would recommend running through the complete set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Those steps are essential at this point because of the nature of your problem; let us know what you find!

Sincerely,
George

[Brian]

Hi,

Sorry again for the issues here.

We think we have found the problem and it is due to a change in the Google Maps API.

Please add the following snippet to your theme’s functions.php:

/**
* Null values in the geoloc estimates can cause breakages with the
* current Google Maps scripts; this helps to ensure that is avoided
* by effectively casting nulls to zeroes.
*
* @param array $geocords
*
* @return array
*/
function temp_fix_geocoords_breakage( $geocords ) {
return array_map( 'floatval', $geocords );
}
add_filter( 'transient_geoloc_center_point_estimation', 'temp_fix_geocoords_breakage' );

Let me know if that fixes the issue until we can get a release out.

[Brian]

Quick Update.

We released a patch for this issue just minutes ago in Events Calendar PRO 3.12.5. Please check it out and feel free to hit us back up if you come across any other issues.

Thanks for reporting this and for your patience while we worked on it!

[Ben]

Hi Brian and George,

Thanks for your help, that patch / update has cured it!

Thanks for persevering – really impressed with the support you give.

Ben

• This reply was modified 10 years, 6 months ago by Ben.

[George]

Cheers! 😀

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