[George]

Hey @maarten, thanks for your patience with this! To get a refund processed, can you please follow the steps here? → https://theeventscalendar.com/knowledgebase/refund-policy/

Thank you!
George

[George]

Awesome! 😀

Make good backups of your code along the way and tinker around with some of my suggestions here, I hope you can put something together that serves you and/or your client well.

Cheers,
George

[George]

Thank you for elaborating on this @Lamourah, I apologize for not understanding that earlier!

Unfortunately, no, there is no way to go about merging all the back-end listings for a recurring event into one listing at this time 🙁

I’m sorry about that! Please let me know if I can help with anything else.

Cheers,
George

[George]

Hey Marcus,

Apologies for some of the confusion here. I hope I can help clarify some of these details:

First of all, yes both The Events Calendar and Events Calendar Pro need to be listed plugins on your site and active to work. The Events Calendar is the “core” plugin, while Events Calendar Pro and any other add-ons we make are all “add-ons” that just extend the functionality of that core plugin, and so The Events Calendar needs to always be active.

Next, the “matching” of plugin version numbers only needs to happen on the first two digits of the number. So for example, 3.12.x versions will work with each other. These combinations are all fine:

TEC 3.12.5
ECP 3.12.6

TEC 3.12.4
ECP 3.12.1

TEC 3.12.1
ECP 3.12.3

And so on…that third digit is not that important, and they’re called “dot releases” that often include minor bug fixes and stuff like that, so sometimes we indeed have one plugin [ like Events Calendar Pro, now ] that has a higher third digit than any other plugin in our lineup…

Just go for the highest possible third-digit you can find, and have those versions active 🙂

I hope that helps!

George

[George]

Thanks for this Patrick! The code is fine so I’m a bit perplexed, to be honest, about why the issues that you described would manifest on mobile views…weird.

Can you elaborate on what your exact goals are for having this wrapper element to begin with? Based on what you’re trying to achieve there might be a better way to this that uses the existing code, or some other code modification, which might reduce issues.

Thank you so much for your patience with this!

Cheers,
George

[George]

Thanks for this @Jan!

To get started on fixing these issues, your first step is to make sure that you update both The Events Calendar and Events Calendar Pro to their latest versions. Here’s where to get the most up-to-date files:

• The Events Calendar – version 3.12.5 – https://wordpress.org/plugins/the-events-calendar/
• Events Calendar Pro – version 3.12.6 – https://theeventscalendar.com/my-account/downloads/

—

If problems persist after updating, then unfortunately the next best step is to run through all of the troubleshooting steps here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find!

— George

[George]

Hi David,

Can you share your system information with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That will help me try to replicate this issue on my own site – for now, I cannot reproduce these problems so that information will be very helpful.

Thank you!
George

[George]

Awesome! Best of luck with your site 🙂

[George]

Thank you for the kind reply and for understanding some of these limitations, @tech4life! I hate to keep bearing bad news but unfortunately there aren’t really any options for the type of syncing you describe 🙁

I’m sorry about this!

Thank you,
George

[George]

Unfortunately accomplishing the redirect you’re describing would take, well, a redirect of some sort. You could implement one on the server or PHP-level or “fake” one using JavaScript, though in both cases of course custom coding is still required just like editing the core plugin files would be 🙁

I’m really sorry @clarity, at this time there is no way around this other than custom coding! We have been discussing changes to the Month View search features, so it may change in future releases, but this is unfortunately the situation for now 🙁

Sincerely,
George

[George]

Hey @Jim, I was able to produce the same problems and we’ve unfortunately uncovered a bug here where our code doesn’t allow custom required fields for organizers ever since we implemented the new “Multiple Organizers” features.

We have to update the code to fix this and then also the documentation, of course – I am very, very sorry about this.

I will push to get these updates made as soon as possible!

— George

[George]

Thank you so much for testing that, @Chris – revealing that it’s a conflict is a great first step. With this testing information, the next best step is to contact the Ultimatum theme support team about the conflict. Hopefully they can help troubleshoot their theme in this case, or spot specific issues in your child theme of it.

— George

[George]

Hey @M,

You can indeed implement responsive design on your site if you’d like, but that is unfortunately not something I can help with 🙁

Definitely check out a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They have “Inspector” tools that let you zoom right over the elements whose styles you need to change, and it’s very very helpful.

Best of luck with your custom design!

George

[George]

Thanks for the update @docfx – this behavior continues to be bizarre and I still unfortunately have trouble reproducing these things, but we are working on this. Thank you so, so much for your patience!

—

One thing I should note is that this could very well be an issue that we’re not able to fix for some time; if that’s a deal-breaker for your site, I totally understand and am first of all sorry if things come to that, but also wanted to mention that we can only process refunds within 30 days of purchase. That’s not our choice, it’s the time limit that our payment processors, PayPal and Stripe, themselves impose…

Based on your payment records, I just wanted to state the reminder clearly that if you would like to get a refund for all of this and move on, you should act on that by no later than November 16th. (The real 30-day limit would be closer to the 19th, but I wanted to allow a few days for some padding just as a precaution.)

Sincerely,
George

[George]

Unfortunately, I do not know the exact HTML markup of your newly-customized items. However, should be be able to wrap the elements in a DIV html tag that has a class name. Then, use this class name to target the inputs whose style you’d like to adjust and write CSS to do so.

If any of those terms aren’t familiar, check out sites like http://css-tricks.com for tutorials and such.

Best of luck with your customizations!

— George

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