[George]

Hey Florian,

I’m sorry about this – there are a few components to this. First and foremost, you have an Unlimited License and so that message can be ignored 🙂

I’m sorry that we don’t have a better handling of things if the license entered is unlimited.

However, the other part of this is that I cannot recreate this problem – can you share a screenshot of this notice in your admin? You can do so by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Thank you for your patience! I’m just trying to determine why this message is showing at all, it should not be.

Thank you,
George

[George]

I’m sorry about the frustrations arising from this – that file is a bit weird, but the reason we use the same admin view for the front-end version of it is because of how sensitive that organizer-choosing meta box is.

And so just as customizing in the admin edit screen for an event could totally ruin core plugin functionality, then customizing this component on the front-end could render the organizer functionality for submissions useless 🙁

—

What are some specific things you’re trying to accomplish with customizing the Organizer fields? I might be able to recommend an alternative approach that is a bit less risky.

Thanks for your patience here,
George

[George]

Hey @richard,

Sorry to hear that this is happening! To help determine why, can you share your “System Information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey @Brian,

This is unfortunately a result of incomplete compatibility with PHP7 at this time – we’ve yet to do a full pass of our code to ensure full compatibility and so using 5.6.16 would be recommended for the time being.

I’m sorry about that!

– George

[George]

Hi there,

Thanks for buying Events Calendar Pro!

1. Do you also have The Events Calendar installed and activated on your site? If not, this is required.

2. Can you explain what you mean by “(backoffice wp)”?

Thank you!
George

[George]

Hi Brett,

This is caused by CSS on your site coming from, it seems, your theme.

If your goal is to remove the list bullets altogether, you will need to at this CSS to either the bottom of your theme’s style.css file, or the Tribe CSS file you mentioned having; as long it takes effect on the page it doesn’t matter which file:


.tribe-list-widget li {
list-style: none !important;
}


If the is not the bullet at all, but rather just the odd spacing, then unfortunately this is something you should contact your theme developer about. There are custom styles for events classes like .tribe-clearfix that are coming from this CSS file:

wp-content/themes/social-activity/css/cmsms-events-style.css

Those styles seem to be dictating much of the layout and leading to much of the oddness here.

Cheers,
George

[George]

Hey @Charlotte,

Googling function names and stuff will always be the case when customizing things, at least a little bit 🙂

But yes – we have two references that should help a bit more specifically.

First is the Function Reference here – https://theeventscalendar.com/functions/. These are all of the functions within the code. Make sure to never use a function that has “DEPRECATED: YES” under its name!

—

The second resource is the plugin code itself. Simply open the files for The Events Calendar, and head into the /src folder. The code here is (mostly) commented well and organized, and if you head to src/functions/ you’ll find a bunch of specific functions that are quite handy.

I hope this helps!

Cheers,
George

[George]

Hey @Lindsay,

We’re unfortunately not able to help with issues arising from customizations. Check out the “Product Support” section of our terms for more information about this → http://theeventscalendar.com/terms

I took a look at the link you provided regardless, but didn’t find the exact issue you described. When I tried adding filters, nothing happened on the page at all, whether filtering or the duplication issue you described.

—

Also, I looked through all of your forum topics but could not find anyone on our staff recommending that code for you to use. Can you please link to where you found this code? If it is from some other thread on these forums from a long time ago, for example, then unfortunately that code was probably posted several product versions ago, and so the code of our products themselves have changed since then which makes the custom code example almost useless.

I’m sorry if any of that news is disappointing; I just want to be clear about that code and about the extremely limited support we can provide for anything relating to customizations.

This does not mean I cannot help at all, though – please let me know what you think about all of this and what further questions you have, if any.

Sincerely,
George

[George]

Hey Carolyn,

I’m very sorry about the issues with activating Events Calendar Pro, and what that would mean for your site 🙁

If you activate the PRO plugin as soon as you see this post of mine here, and then let me know, then I will work as fast as possible to check in on this thread and investigate the problem.

Hopefully the issue will only be “live” for a few short hours – I’m sorry about this! Would there be any sort of notice you could add on your site temporarily to alert people that the site is going through maintenance? (Note: I do not mean something that blocks access to the site with an “under construction” wall in front of it, I just mean a simple text notice somewhere on the homepage or something…)

Thank you so much for your cooperation and patience – I’m really sorry about the trouble caused by all of this but will work as quickly as possible!

Sincerely,
George

[George]

Hey Ralph,

Thanks for this – your information does not show The Events Calendar itself installed on your site…

Is this the case? That would be odd if it’s not, but if not, please make sure that you have downloaded and installed the latest version of The Events Calendar on your site – you can find The Events Calendar here on wordpress.org → wordpress.org/plugins/the-events-calendar

Cheers!
George

[George]

Thanks for this information O.B.!

I was not able to spot anything problematic from looking over that information. And so with that in mind, there are two approaches that I can think of here:

First Approach: Contact WP Engine and Wait

The first approach is to contact WP Engine’s support team and report these issues – WP Engine is a great company, but they’re notorious for very specific rules and configurations of their server environments, so something about their environment could be the whole cause of this.

---

Second Approach: Troubleshoot More and then Contact WP Engine

The other approach I can think of would unfortunately require a bit of work on your end, which I’m sorry about! However, for the sake of thoroughness it is the one I would recommend.

Basically, this second option is to run through the full set of troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step in that process, go to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes. This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh.

Then check out the events page and see if the problems with it showing up persist – if things suddenly work anywhere in this process, then what we can confirm is that there’s a code conflict causing the problems, code from either another plugin on your site or from your theme…

If you do this whole process and still have problems, then just go back to the first method and reach out to WP Engine anyways (with the added note that you’ve tried deactivating other plugins and your theme and such, which will be helpful!).

---

Let me know what you think, and if you choose one course of action, let me know what you choose and find!

Cheers,
George

[George]

Thanks for your patience Christopher; we’re excited about the maintenance release too because some of the fixes might seem small, but will fix a lot of annoying things that slipped through the cracks of our testing and QA processes.

I’m sorry for the trouble here – we’re working on the Maintenance Release very actively and should have it release within a week or so – before the new year for sure, unless some bizarre disaster happens 😉

Cheers!
George

[George]

Nice! I’m glad to hear that.

I’ll close up this thread for now, but if any other issues arise open a new thread any time! 😀

Sincerely,
George

[George]

Cool, I’m glad to have helped with that code – and I appreciate your elaboration on the reasoning behind revealing that field. I hope you didn’t take my questions as “snarky” or anything – I was just genuinely curious and totally see now why you might have wanted that field revealed.

As for your question about a place where CSS modifications are all collected and shared, we are unfortunately working on that sort of thing on our site, but have nothing like that at present 🙁

Sorry about that.

I hope this information helps! I will close up this specific thread for now, but if any other questions, comments, or concerns arise, open a new thread any time 😀

Sincerely,
George

[George]

Nice! Glad to have helped – cheers 🙂

George

[Author]

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